2010 MAZDA CX-9 Complaints

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. WHILE DRIVING IN REVERSE, A LOUD METAL ON METAL NOISE SOUNDED OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED TWO DAYS AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). AN INDEPENDENT MECHANIC CONFIRMED THAT THE FRONT PASSENGER SIDE LOWER CONTROL ARM WAS DEFECTIVE. THE RECALL MENTIONED THAT THE DEALER WOULD REPLACE BOTH THE DRIVER AND PASSENGER SIDE FRONT LOWER CONTROL ARMS; HOWEVER, THE PASSENGER SIDE LOWER CONTROL ARM WAS NOT REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE BOTH LOWER CONTROL ARMS WERE REPLACED AND A FOUR WHEEL ALIGNMENT WAS PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.

BRAKE BOOSTER FAILED, DEALERSHIP INDICATED IT WAS UNDER EXTENDED WARRANTY. BROUGHT IN FOR REPAIRS AT NO COST, MAZDA FAILED TO ACKNOWLEDGE AND DO REPAIR. COST ME 556.21 FOR A VERY SERIOUS SAFETY ISSUE THAT IS UNDER INVESTIGATION. WOULD LIKE TO GET REIMBURSED. LOSS OF BRAKES, UNSAFE TO DRIVE. HISSING SOUND FROM BRAKES WHEN PRESSED

BRAKING POWER BOOSTER SYSTEM FAILED WHILE DRIVING. MY BOOSTER BRAKE AND MASTER CYLINDER WENT OUT SUDDENLY AND THERE WERE NO WARNING LIGHTS. WHEN APPLYING FULL PRESSURE ON THE BRAKE, A LOUD HISSING SOUND COULD BE HEARD ON THE HIGHWAY. IN ORDER TO MAKE A COMPLETE STOP, I HAD TO PRESS THE BRAKES FAR IN ADVANCE OF MY STOPPING POINT TO ENSURE THE VEHICLE COMPLETELY STOPPED IN ORDER TO AVOID HITTING THE VEHICLE IN FRONT OF ME. AFTER THIS HAPPENED, I IMMEDIATELY DROVE THE VEHICLE TO MY CLOSEST TRUSTED MECHANIC (TIRES PLUS) TO HAVE THE BOOSTER BRAKING SYSTEM INSPECTED, AND INEVITABLY REPLACED. TIRES PLUS COMPLETED THE REPAIRS AND TOLD ME ABOUT ANOTHER UNRELATED RECALL ISSUE AND RECOMMENDED I TAKE THE VEHICLE TO MY CLOSEST MAZDA DEALERSHIP (CLASSIC MAZDA ORLANDO) TO HAVE THE RECALL DONE FOR FREE. WHEN I MADE THE APPOINTMENT FOR THE UNRELATED RECALL ITEM, CLASSIC MAZDA INFORMED ME THAT THE BRAKING BOOSTER SYSTEM THAT I JUST HAD REPLACED BY TIRES PLUS WAS ACTUALLY A WARRANTY ISSUE THAT MAZDA CORPORATE WOULD HAVE REPAIRED AT NOT COST. CLASSIC MAZDA SUGGESTED I FILE FOR REIMBURSEMENT WITH MAZDA CORPORATE. UPON FILING FOR REIMBURSEMENT WITH MAZDA, I WAITED ABOUT 4 WEEKS AND THEN FOLLOWED UP WITH MAZDA TO CONFIRM THE DATE I SHOULD EXPECT DELIVERY OF THE CHECK. AT THAT TIME, THEY INFORMED ME THAT I WAS NOT ENTITLED TO FULL REIMBURSEMENT BECAUSE I SHOULD HAVE TAKEN OR HAD THE VEHICLE TOWED TO MY CLOSEST MAZDA DEALERSHIP FOR REPAIRS. NOT HAVING ANY KNOWLEDGE OF THE BRAKING SYSTEM WARRANTY AND FEARING FOR MY SAFETY, I PROCEEDED TO HAVE THE REPAIRS DONE IMMEDIATELY. ALL I WANT IS FOR MAZDA TO FULLY REIMBURSE ME FOR THE REPAIRS AND NOT JUST FOR "REASONABLE REPAIR COSTS." THIS COULD HAVE TURNED OUT MUCH WORSE HAD I GOTTEN INTO AN ACCIDENT, SO SHORTING ME $177 IS A BATTLE THAT I SHOULD NOT HAVE TO FIGHT WITH MAZDA CORPORATE.

THE BRAKES HAVE BECOME "HARD" AND HAVE TO BE PRESSED ALL THE WAY DOWN TO WORK. THE CAR IS SLOW TO STOP UNLESS YOU JAM ON THE BRAKES. IT FEELS UNSAFE TO DRIVE AS IT APPEARS A REAR-END COLLISION COULD EASILY HAPPEN. WE HAVE BEEN TOLD THAT THE PROBLEM IS THE BRAKE BOOSTER UNIT AND THERE IS AN EXTENDED WARRANTY TO 7 YRS, 90K. HOWEVER, THIS CAR HAS 91K.

VEHICLES BRAKES SUDDENLY STOPPED WORKING CAUSING A LOW SPEED COLLISION. I HAD THE BRAKES INSPECTED, AND WAS TOLD THIS WAS A KNOWN ISSUE WITH MY CAR, BUT MAZDA DID NOT INITIATE A RECALL. I THEN DISCOVERED THAT THE NHTSA HAD STRUCK A DEAL WITH MAZDA, AGREEING TO AN EXTENDED WARRANTY WITH NO CUSTOMER NOTIFICATION. THIS IS A CLEAR CASE OF A GOVERNMENT AGENCY THAT IS SUPPOSED TO PROTECT CONSUMERS, SHIRKING THEIR DUTY. NHTSA AND MAZDA YOU SHOULD BE ASHAMED OF YOURSELVES!

BRAKES MAKE A HISS SOUND WHEN PRESSED. SOUNDS LIKE AIR LEAKING OUT. VERY HARD TO BRAKE. SOUNDS LIKE BRAKE BOOSTER AS I READ ABOUT THIS ISSUE EVERYWHERE.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (AIR BAGS) AND THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO FOR SEVERAL MONTHS. THE CONTACT WAS UNABLE TO CONFIRM WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME OF WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.