2011 MAZDA CX-9 Complaints

MY VEHICLE HAS TWO UNRESOLVED RECALLS. THE FIRST DATES BACK TO JULY 2015 RELATED TO THE FRONT SUSPENSION BALL JOINT FITTING. THIS HAS BEEN BROUGHT TO THE ATTENTION OF SOUTH BAY MAZDA ON MULTIPLE OCCASIONS AND THE ISSUE HAS NOT BEEN RESOLVED NOR HAVE I EVER RECEIVED A RESPONSE FROM THEM. A SECOND RECALL WAS ISSUED FOR MAZDA CX-9S RELATED TO THE PASSENGER SIDE AIRBAG IN MAY 2016. DUE TO THE POOR CUSTOMER SERVICE AT SOUTH BAY MAZDA I'VE TAKEN MY BUSINESS TO CULVER CITY MAZDA. CULVER CITY MAZDA GAVE ME A RENTAL VEHICLE ON AUG 8TH 2016 WHILE MAZDA NA ORDERS AND DELIVERS PARTS. I'VE HAD THE RENTAL VEHICLE FOR NEARLY THREE MONTHS WITH NO RESOLUTION IN SIGHT. IT'S VERY STRESSFUL TO DRIVE A RENTAL VEHICLE WHICH I WILL BE LIABLE FOR IF ANYTHING HAPPENS TO IT WHILE IN MY POSSESSION. IT'S ALSO VERY DISTURBING THAT THESE RECALLS ARE TAKING SO LONG TO REMEDY. I'M EXTREMELY DISAPPOINTED WITH MAZDA AT THIS POINT. WE'RE GROWING MORE CONCERNED WITH WHAT THE OUTCOME OF THESE RECALLS WILL BE AND FOR THE SAFETY OF OUR FAMILY IN OUR CAR WHEN IT'S RETURNED.

BRAKE MASTER CYLINDER HISSING AND SQUEALING WHILE ENGINE IS IN IDLE. AFTER REVVING (AND RELEASING) TO 2000 RPM'S AND APPLYING (HOLDING) BRAKE PRESSURE SIMULTANEOUSLY, THE BUILD UP VACUUM PRESSURE DOES NOT ALLOW ENGINE TO RETURN TO IDLE RPM. RPM HANGS AT 1500 RPM'S. IF VEHICLE IS IN DRIVE WHILE ACCOMPLISHING THIS THEN THE BRAKE PRESSURE APPLIED IS NOT ENOUGH TO BRING THE VEHICLE TO A STOP. AFTER FIND THE CAUSE OF THE ISSUE I WENT ONLINE AND FOUND PREVIOUS MESSAGE BOARDS ABOUT THIS ISSUED WERE POSTED IN EARLY 2014 BUT A RECALL WAS NEVER ISSUED. REPORTED THE ISSUE TO MAZDA (20161012) BUT WAS TOLD THAT SINCE THE VEHICLE IS 30K OUTSIDE OF THE EXTENDED WARRANTY THEN THE ISSUE BELONGS TO THE CONSUMER. (MAZDAREF 1-368-227-539).

AS I WAS DRIVING MY CAR ON A CITY STREET, I LOST ALL STEERING AND BRAKING ABILITY. THE FIRST TIME IT HAPPENED - MAZADA THOUGHT IT WAS A SUCTION FROM THE BRAKE AND A TUBE THAT WAS BROKEN. HOWEVER IT JUST HAPPENED AGAIN AS I WAS REVERSING IN A PARKING LOT. THE CAR IS NOW WITH MAZADA BEING LOOKED AT...

DRIVING FROM WORK TODAY ON A HIGHWAY BEHIND AN ELECTRIC TRUCK THAT STOPPED ABRUPTLY, I APPLIED MY BREAKS KIND OF QUICKLY AND AFTER STOPPING AND TAKING OFF AGAIN WHEN TRYING TO APPLY BRAKES TO SLOW THE PEDDLE WOULD BE REALLY HARD TO PRESS AND IT FELT LIKE THE PEDDLE WAS PUSHING UP AGAINST YOU. THERE IS A HISSING NOISE WHEN BRAKE IS APPLIED AND IF YOU PRESS THE BRAKE ALL THE WAY TO THE FLOOR THERE IS A SQUEALING NOISE. THE HISSING NOISE IS INSIDE THE CARE AND SOUNDS TO BE COMING FROM AROUND THE BRAKE PEDDLE AREA. THE CAR CAN NOT BE DROVE AT THIS TIME BECAUSE WHEN IN MOVEMENT THE BRAKE IS REALLY HARD TO PRESS AND IT TAKES VERY LONG DISTANCES TO GET STOPPED. I CAN'T PUT MY CHILDREN IN THIS CAR TO GO ANYPLACE!

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THERE WAS A RATAL SOUND ANYTIME I WOULD GO OVER A BUMP OR DIP AT ANY SPEED. THE RATAL GOT LOUDER. I WENT TO MY MECHANIC AND HE SAID THE CALIPERS IN THE FRONT HAD TO BE REPLACED. SPECIFICALLY THE DRIVER'S SIDE IT LOOKED WORN AND THERE WAS RUST SO HE THOUGHT MOISTURE HAD GOT INTO THE CALIPERS. THOUGHT THIS WAS UNUSAL. SO BOTH HAD TO BE REPLACED IN ADDITION TO MY BRAKES. IT ALSO CAUSED MY BRAKES NOT TO FUNCTION CORRECTLYL.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

REFERENCE SSP93 - BRAKE BOOSTER DIAPHRAGM LEAKAGE ON 2010-2012 MAZDA CX-9 VEHICLES. ON, OR ABOUT AUGUST 5, 2016 POWER BRAKES FAILED, CAUSING A NEED TO APPLY HEAVIER THAN NORMAL PEDAL PRESSURE TO STOP VEHICLE, RESULTING IN VERY NEAR REAR-END COLLISION WITH VEHICLE AT STOP SIGN. THIS DEFECT IS KNOWN BY THE MANUFACTURER AND WAS INVESTIGATED BY NHTSA IN 2014. INVESTIGATION WAS CLOSED WITH NO RECALL ACTION RECOMMENDED. THERE SHOULD INDEED BE A RECALL MANDATED FOR THIS DEFECT SINCE IT CAN RESULT IN SERIOUS COLLISIONS DUE TO FAILURE TO SAFELY STOP VEHICLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. UPDATED 11/08/16*LJ UPDATED 12/12/16

AS I WAS DRIVING MY MAZDA CX-9, I HEARD A LOUD BANGING AGAINST THE RIGHT BACK SIDE OF THE VEHICLE. A FEW MINUTES LATER THE BANGING NOISE WAS EVEN LOUDER. WHEN I CHECKED THE RIGHT BACK TIRE, AT LEAST A FOOT OF THE OUTER TREAD OF THE TIRE WAS COMPLETELY MISSING DOWN TO THE STEEL. THE TIRE WAS REPLACED.