2017 MAZDA MAZDA3 Complaints

Intermittent faulty display (or no display) from rear-view camera as described in Recall 23V-487. Recall was issued in July 2023, but as of August 27, 2024, the parts to fix the recall issue are still not available and Mazda customer service has no idea when the parts will be available. In my view, this is not a timely resolution of the problem.

The mazda infotainment screen makes the entire system nearly unusable as it can cause music stations to skip around back and forth, raise and lower the volume; make unintended phone calls, disconnect phone calls and create all kinds of havoc. It will cost $2000.00 for an authorize mazda dealer to replace and upgrade the firmware and screen. Their was a recall for the same issues for the 2016 year but not for the 2017.

The contact owns a 2017 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The infotainment center screen has what is deemed a 'ghost screen' problem automatically raising/lowering the volume of music, changing radio stations without my guidance, adding and subtracting radio stations, a screen change from the Navigation screen to the Music/Phone screen and auto dialing people in the bluetooth cell phone list. This is a well known defect in throughout the Mazda community with Mazda extending the warantee on models prior to 2016 but not for models plagued with this problem post 2016.

The contact owns a 2017 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while the vehicle was parked, the rear-view camera screen failed to display an image. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was not made of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

My radio in my 2017 Mazda3 hatchback randomly presses buttons with no input from the user. This is a known issue and can cause safety issues. Especially if the volume decides to turn itself up and cause hearing issues. It's almost impossible to make hands free phone calls if it doesn't work either

The infotainment touchscreen has a ghost touch issue which causes settings to be randomly changed when the car is moving less than 5 miles per hour. This has a high probability of creating unsafe conditions as it can cause distracted drivers in stop-and-go or other slow moving traffic scenarios. Mazda is fully aware of its defective touch screens but has only addressed it with models from 2014-2016. The component has not been inspected and there were no warnings before this issue started.

The Manufacturer Recall Number6023G, NHTSA Recall Number23V-487, has not been performed by the dealer. The dealer states that they do not have a remedy. Not only have I had the problem of flickering and distortion, but the back-up camera often does not operate at all.

Transmission is pulling during shifting. Dealer updated Transmission software twice already during warranty. Car is doing it again. This can be a safety problem when pulling in front of traffic and Transmission fails to shift smoothly and it jerks/delays.

The contact owns a 2017 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention). The contact stated that on several occasions while the vehicle was shifted into reverse(R), the rearview camera image was distorted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 30,000. VIN tool confirms parts not available.