2016 MAZDA MAZDA3 Complaints

SUNROOF GLASS SHATTERED OUTWARD WITHOUT ANY CAUSE OR WARNING. THE SUNROOF WAS CLOSED AT THE TIME AND THERE WERE NO CRACKS, NO BREAKS, NO LEAKS, NO WEAKNESSES IDENTIFIED. WHEN IT SHATTERED, I WAS DRIVING DOWN INTERSTATE 25 AT APPROXIMATELY 78 MPH. TIRES ARE PROPERLY INFLATED.

MY CAR HAS 28330 MILES. I BOUGHT THE CAR TWO YEARS AGO. LAST WEEK I WAS PARK IN FROM OF MY HOUSE. IN THE MORNING, I GOT IN THE CAR AND MY STEERING WHEEL DOESN'T TURN. I TOOK IT TO MAZDA AND THEY WANT TO CHARGE ME $3200 TO FIX THIS. THEY WON'T TELL MY WHAT HAPPEN OTHER THAN I NEED A NEW STEERING RACKS. I BARELY DRIVE THIS CAR, NEVER ROUGH, ALWAY SERVICE IT. THIS CAR IS TOO NEW TO HAVE THIS PROBLEM. MAZDA WILL NOT EVEN TRY TO HELP ME. THIS CAR IS MY LIFELINE.

MY 2016 MAZDA 3 IS DOING THE SAME THING AS WHAT YOU JUST HAD A RECALL ON WITH THE SOFTWARE BUT MAZDA UPDATED THE SOFTWARE AND IT'S BACK AGAIN MY CAR IS HAVING TROUBLE GOING IT MISFIRES MY CHECK ENGINE LIGHT IT'S ON IT TAKES A LOT OF RPMS TO GO IT'S SUCKING UP MY GAS I'VE ALREADY HAD TO REPLACE MY BATTERY BECAUSE MY CAR IS DYING MY FUSE BOX SMOKES EVERY NOW AND THEN AND I ONLY HAVE 45000 MILES THIS SHOULDN'T BE HAPPENING

CHECK ENGINE LIGHT CAME ON CAR WAS SMOKING AFTER I DROVE IT NOT VERY FAR TOOK IT TO THE DEALERSHIP THERE CLAIMING SOFTWARE ISSUE MY CAR BATTERY IS ALMOST COMPLETELY DRAINED AND I JUST GOT THIS CAR SOMETIME KEYS WON'T WORK OR MY CAR WON'T START

PROBLEM WITH MY 2016 MAZDA 3 4-DOOR. THE FRONT PASSENGER SEAT CUSHION TRIM IS COMING OFF THE SEAT FRAME AT THE FRONT END. THIS IS THE SAME ISSUE REPORTED IN TECHNICAL BULLETIN 09-025/19 EXCEPT THAT BULLETIN REFERS TO MODELS BUILD IN MEXICO, MINE WAS BUILT IN JAPAN. TULLEY MAZDA WANTS TO CHARGE ME $500 TO REPLACE THE DEFECTIVE PART.

THIS IS IN REFERENCE TO A MAZDA RECALL I RECEIVED IN THE MAIL IN 08/19. I OWN A 2016 MAZDA3 AND THE RECALL NOTICE WAS FOR THE SOFTWARE/DISPLAY CONSOLE. I CALLED HYMAN BROS MAZDA IN NEWPORT NEWS, VA TO MAKE APPT TO GET THIS FIXED ON 08/21/19 AND WAS REFERRED TO THE SERVICE DEPT. I MADE AN APPT AND WAS SEEN ON 08/28/19. I DID NOT UNDERSTAND WHEN I MADE THE APPT ON 08/21/19 THAT THIS WAS NOT TO REPAIR MY VEHICLE BUT TO LOOK AND CONFIRM THAT IS WHAT I NEEDED. I TOOK TIME OFF WORK FOR WHAT ENDED UP BEING A 5 MIN APPT TO CONFIRM I DID IN FACT NEED THAT PART. HOWEVER I AM STILL WAITING ON THAT PART. I HAVE CALLED WEEKLY FOR A STATUS UPDATE AND THE BEST THE PARTS DEPT. CAN OFFER ME IS THAT THE PART IS ON BACK ORDER AND NOT SURE WHEN IT WILL COME IN. MEANWHILE I AM STILL DRIVING MY VEHICLE AND THE ELECTRONIC DISPLAY WILL INTERMITTENTLY NOT WORK. THE NAVIGATION FEATURE AT TIMES IS NOT USABLE, OTHER TIMES IT WILL AUTO DIAL NUMBERS IN MY CALL HISTORY WITHOUT MY PROMPTING OR AUTOMATICALLY JUMP FROM ONE RADIO STATION TO ANOTHER. I FEEL THAT IT HAS BECOME UNSAFE FOR ME TO DRIVE. I WOULD LIKE TO KNOW HOW MUCH LONGER I AM EXPECTED TO WAIT ON A PART FROM A NATIONWIDE RECALL TO GET MY CAR FIXED. I CALLED 11 TIMES SINCE 08/19 AND SENT 2 EMAIL REQUESTS THROUGH THE HYMAN BROS MAZDA WEBSITE WITH NO RESPONSE. THE 1ST TIME I SENT THIS QUERY, I RECEIVED AN AUTO MESSAGE ON 09/11/19 STATING THEY RECEIVED MY EMAIL AND WILL BE IN CONTACT WITH ME SHORTLY. THAT WAS OVER A MONTH AGO AND I HAVE YET TO RECEIVE ANY RESPONSE. THE 2ND TIME I SENT A QUERY ON 10/17/19 AND AGAIN RECEIVED AN AUTO RESPONSE STATING THEY WILL BE IN CONTACT WITH ME BUT STILL NOTHING. ON 10/22/19, THE CAR AUTO-DIALED 5 TIMES AND PREVENTED ME FROM HANGING UP. THIS WAS AN ACCIDENT WAITING TO HAPPEN AS I WAS DRIVING DISTRACTED TRYING TO SHUT IT OFF. I PARKED THE CAR AND DISCONNECTED THE BLUE TOOTH FEATURE FROM MY CELLPHONE.

MY CAR TWICE IN ONE DAY SHIFTED OUT OF GEAR AND BECAME UNRESPONSIVE WHEN I TRIED TO USE THE ACCELERATOR. I WAS ON A SURFACE STREET MAKING A U TURN THE FIRST TIME, AND HAD MADE A RIGHT TURN THE SECOND TIME. I TOOK IT TO MY MECHANIC AFTER THE FIRST TIME IT HAPPENED. HE TOLD ME IT WAS THE MODULE IN MY AUTOMATIC TRANSMISSION THAT WAS SENDING A FAULTY SIGNAL. THERE IS A RECALL FOR OTHER 2016 MAZDA 3 VEHICLES FOR THIS PROBLEM, BUT MY VIN ISN'T INCLUDED, SO A MAZDA DEALER I CALLED REFUSED TO FIX IT UNLESS I PAID FOR IT.

6/18/19 6:45 AM: MY CAR 'STALLED' OR LOST POWER AS I WAS ACCELERATING AND TURNING LEFT ACROSS A BOULEVARD (US 51 HWY IN MCFARLAND, WI). LUCKILY, I WAS ABLE TO PULL OVER AND CAME TO A COMPLETE STOP, PUT THE CAR IN PARK, TURNED OFF THE CAR (EVEN THOUGH I HAD NO POWER), WAITED A FEW SECONDS AND RESTARTED IT. THERE WERE A LOT OF DASH WARNING LIGHTS TRIGGERED ONCE I LOST POWER, BUT I DO NOT RECALL SPECIFICALLY WHICH ONES. I RESUMED DRIVING AND HAVE NOT HAD A PROBLEM SINCE. HOWEVER, I DID FIND OUT LATER (JULY 10, 2019) THAT MY CAR COULD BE UNDER NHTSA RECALL NO. 19V497000, BUT WAS TOLD BY MY DEAL RUSS DARROW-MADISON, WI, ON 7/26/19 THAT MY CAR WAS NOT ELIGIBLE. I ASKED IF THEY REPORT THE PROBLEM TO ANYONE & THEY SAID NO, BUT IF THERE IS A RECALL ON MY CAR, IT WOULD HAVE DOCUMENTATION IN THEIR NOTES THAT SAYS THERE WAS A PROBLEM.

CMU IS ON A CONSTANT REBOOT. BROUGHT TO MAZDA DEALERSHIP TO BE NOTIFIED THE CMU NEEDS TO BE REPLACED. CAR IS ONLY 3.5 YEARS OLD WITH 53K MILES. THIS IS A KNOWN ISSUE WITH THESE CARS BUT MAZDA WON'T PAY FOR THE REPAIR BECAUSE IT'S OUT OF WARRANTY. 1200+ FOR REPAIR. CONTACTED CORPORATE AND THEY OFFERED $500 TOWARDS THE REPAIR. NOT GOOD ENOUGH, WILL BE GETTING RID OF THE CAR AND THEY LOST A LOYAL MAZDA CUSTOMER FOREVER. MAZDA IS STAYING THIS ISN'T A SAFETY ISSUE THAT IS WHY THERE IS NO RECALL. I BEG TO DIFFER. HAVING AN INFOTAINMENT CENTER THAT IS ON A CONSTANT REBOOT IS VERY DISTRACTING AND HALF THE TIME WHEN I REVERSE THE CAMERA DOESN'T LIGHT UP DEPENDING ON WHERE IN THE REBOOT CYCLE IT IS.

TEMPERATURE CONTROL STOPS WORKING. THE KNOB FOR TEMPERATURE CONTROL WILL NOT MOVE, THE TEMP CONTROL LINK UNDER DASH DISCONNECTS. WINDSHIELD BECOMES FOGGED AND CANNOT SEE OUT. THIS HAPPENS WHEN CAR IS BOTH MOVING AND STATIONARY. VERY DIFFICULT TO DEAL WITH WHEN TRAVELLING ON FREEWAYS.