2019 MAZDA MAZDA3 Complaints

MY CAR SUDDENLY MADE A BIG CLUNK NOISE AND I WAS WARNED OF A POWER STEERING MALFUNCTION. I HAVE ALSO BEEN WARNED MULTIPLE TIMES THAT DUE TO A MALFUNCTION THE 'SAFETY SYSTEMS HAVE BEEN DISABLED', ANOTHER ISSUE IN HAVING IS A HEADLIGHT MALFUNCTION. WHEN THE HEADLIGHT MALFUNCTION OCCURS THE DIGITAL SPEEDOMETER GETS VERY DARK AND I AM UNABLE TO TELL HOW FAST I AM GOING. THERE IS NO WAY TO TURN THE BRIGHTNESS UP TO SEE THE SPEEDOMETER AGAIN UNTIL THE ERROR CODE GOES AWAY. MAZDA TOLD ME I MUST LEAVE MY WINDOWS DOWN WHEN THE CAR IS IN A HOT CLIMATE TO PREVENT IT FROM OVERHEATING WHILE NOT IN USE...I LIVE IN OHIO SO THE WEATHER IS NOT EXTREMELY HARSH. I'VE TAKE THE VEHICLE TO THE DEALERSHIP MULTIPLE TIMES AND THEY HAVE NOT FIXED ANY OF THE ISSUES. I CALLED MAZDA CORPORATE AND WAS TOLD 'WHAT WOULD YOU LIKE ME TO DO ABOUT IT' I WAS TOLD MY ISSUES HAD NO REMEDY. THE CORPORATE CALL CENTER WOULD NOT PUT ME THROUGH TO ANYONE ELSE FOR FURTHER HELP. I FEEL UNSAFE IN MY VEHICLE AND IT'S NOT EVEN OVER 8500 MILES YET.

A SAFETY CRITICAL INCIDENT OCCURRED ON MY NEW 2019 MAZDA 3 HATCHBACK WHEN THE VEHICLE WHEN INTO "LIMP" MODE WHILE ADAPTIVE CRUISE CONTROL WAS ENGAGED AT HIGHWAY SPEEDS LEADING TO RAPID DECELERATION. THE VEHICLE WAS TOWED TO THE NEAREST MANUFACTURER SERVICE LOCATION WHERE A DIAGNOSTIC WAS PERFORMED. CODES SHOW THAT COMMUNICATION BETWEEN THE CENTRAL VEHICLE PROCESSOR AND MULTIPLE SUB-PROCESSORS FAILED SIMULTANEOUSLY. COMMENTS WERE MADE BY MANUFACTURER SERVICE REPRESENTATIVES THAT FAILURE MODE IS LIKELY DIFFERENT FROM THE RECENT CYLINDER DEACTIVATION/ROCKER ARM RECALL. SERVICE REPRESENTATIVES WERE INSTRUCTED TO SIMPLY CLEAR THE CODES AND DRIVE THE VEHICLE TO ATTEMPT TO REPRODUCE THE FAILURE DURING WHICH IT DID NOT OCCUR. I HAVE ATTACHED A SANITIZED VERSION OF THE SERVICE RECEIPT TO THIS MESSAGE WITH THE FULL LIST OF CODES. UNFORTUNATELY MAZDA'S REPRESENTATIVES WERE UNABLE TO PROVIDE ANY EXPLANATION ON WHY THIS FAILURE OCCURRED OR WHAT WILL BE DONE TO PREVENT IT IN THE FUTURE. ENGINEERING ANALYSIS WILL NEED TO BE PERFORMED TO REACH AN ACCEPTABLE CONCLUSION. ENVIRONMENTAL FACTORS RELATING TO THE INCIDENT INCLUDE A VERY HOT OUTSIDE AIR TEMPERATURE, WITH A READING OF 115 DEG F FROM THE VEHICLE'S SENSOR ROUGHLY 15 MINUTES BEFORE THE INCIDENT. THE INCIDENT ALSO OCCURRED ON A VERY LONG SECTION OF US HIGHWAY WITH A CONSISTENT, GRADUAL INCLINE. GIVEN THAT INFORMATION POTENTIAL CAUSES ARE INTERMITTENT COMPUTER HARDWARE FAILURE IN HIGH TEMPERATURE ENVIRONMENTS, OR A SOFTWARE ERROR IN POWER TRAIN CONTROL OR CRUISE CONTROL CAUSING A COMMUNICATION BUS FAILURE. WITH THE AGE AND MILEAGE OF THE VEHICLE (336 MI) THE POTENTIAL FOR THIS FAILURE OCCURRING IS LIKELY PRESENT IN A LARGE PORTION OF NEW MAZDA VEHICLES.

MY CAR'S COLLISION WARNING ENGAGED WITHOUT CAUSE. IT MAKES THE CAR BRAKES ABRUPTLY FOR NO REASON. THIS IS ESPECIALLY DANGEROUS DURING HIGHWAY SPEED. IT HAPPENED 3 TIMES SO FAR IN THE 4 MONTHS THAT I OWN THE CAR. SOME OTHER OWNERS ALSO EXPERIENCED THIS.

SUDDENLY THERE WAS A ERROR SAYING AIRBAG SYSTEM HAS MALFUNCTIONED IN THE MIDDLE OF MY COMMUTE. AND IT HAS BEEN REOCCURRING. AND I HAVEN'T HEARD A PEEP FROM THE DEALER.

THE ENTIRE VEHICLE SAFETY SYSTEM MALFUNCTIONS AT RANDOM TIMES WHILE DRIVING, MOST RECENTLY ON THE HIGHWAY. THE DASHBOARD ILLUMINATES STATING "SAFETY AND DRIVER SUPPORT SYSTEMS PARTIALLY DISABLED, DRIVE SAFELY". I LOSE BLIND SPOT MONITORING, LANE KEEP ASSISTANCE, RADAR, AND CITY BRAKE SUPPORT, AMONG OTHER THINGS. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST 2 WEEKS.

"AIR BAG SYSTEM MALFUNCTION, HAVE THE VEHICLE INSPECTED" NEW VEHICLE 4/14/2019! ONCE WHILE TURNING IN PARKING LOT ON 4/17@151MI, TWO OTHER TIMES 30-35MPH ON 4/25@458MI AND 4/29@551MI ON ODOMETER. ON ALL OCCASIONS 2+HRS OF DRIVE TIME THERE WERE 4-6 STOPS. AT OTHER TIMES UNDER AN HR WITH 1 STOP NO PROBLEM. I HAD NO PASSANGERS SO NO OTHER SEAT BELTS WERE IN USE WHEN I GOT THE WARNING. BUT, ON 2 OTHER OCCASIONS WHEN I HAD A FRONT SEAT PASSANGER WEARING THEIR SEATBELT DOING THE ABOVE NO WARNING AT ALL.

ON JUNE 6, 2019 AT ABOUT 6:45PM WHILE DRIVING IN STOP AND GO TRAFFIC ON THE TRANSITION FROM THE 241 FWY TO THE 91 FWY I RECEIVED AN ERROR ON MY DASH (ATTACHMENT 1) THREE TIMES WITHIN ABOUT 10 MINS "PUSH BUTTON START MALFUNCTION"" THE CAR DID NOT STOP, OVER HEAT OR MALFUNCTION IN SUCH A WAY TO PREVENT ME FROM DRIVING TO MY DESTINATION, WHICH WAS 15 MILES AWAY ON JUNE 7, 2019 ON MY WAY TO WORK TRAVELING AT ABOUT 65 MILES AN HOUR ON THE 5 FWY AT ABOUT 10 AM IN THE MORNING WITH THERE BEING NO VEHICLES AROUND THE CAR THE CAR DID AN EMERGENCY BREAK I KNOW THIS FROM THE DASH DISPLAY WHICH SHOWED A BRIGHT RED CIRCLE WITH THE WARNING THAT THE EMERGENCY BREAKING SYSTEM WAS ENGAGED I'VE TAKEN IT TO THE DEALER THAT WAS CLOSE TO MY WORK LOCATION WITHIN 1 HOUR OF THE EVENT

- REAR VIEW MIRROR FELL OFF WHILE ON THE FREEWAY. HOT DAYS WILL BREAK DOWN THE ADHESIVE AND CAUSE THE REAR VIEW MIRROR TO FALL OFF. - BRAKES VIBRATE HARSHLY WHEN IN SPORT MODE. FASTER THE VEHICLE GOES, THE MORE HARSH THE BRAKES WILL VIBRATE. - ACCELERATION IS JERKY ON LOW END (1ST/2ND) GEAR. IN STOP AND GO TRAFFIC, OR GOING UP-HILL ON LOAD, ACCELERATION WILL FEEL JERKY WHEN TRY TO KEEP A STEADY SPEED BETWEEN 5-15MPH. CAR FEELS NORMAL WHEN PUSHING THE ACCELERATION HARDER.

GOT ALERT REGARDING AIR BAGS WHILE DRIVING. ALSO REAR MIRROR FELL OFF THE PLASTIC CASING WHILE DRIVING ON FREEWAY. THEY BOTH HAPPENED AT DIFFERENT INSTANCES. BUT BOTH HAPPENED WHEN I WAS DRIVING FREEWAY AND SCARED ME. TOOK INTO MAZDA DEALER AND THEY SAID THAT BOTH WERE KNOWN ISSUE AND AIRBAG ISSUE IS UNANNOUNCED RECALL.