2009 MAZDA MAZDA6 Complaints

TOOK MY CAR TO A REPAIR SHOP TO INVESTIGATE A RATTLING NOISE COMING FROM MY CAR. THE RATTLING WAS CAUSED BY THE CATALYTIC CONVERTER HEAT SHIELD BEING LOOSE. WHILE THE CAR WAS BEING LOOKED AT THE MECHANIC NOTICED THAT THE RIGHT HAND SIDE OF THE SUB FRAME WAS RUSTING AWAY. THIS TRANSPIRED JANUARY 18, 2018. THE REPAIR SHOP HAS BEEN TRYING TO GET A REPLACEMENT PART WITHOUT SUCCESS. I AM NOW BEING TOLD THAT THE EARLIEST THEY COULD GET ONE IS THE MIDDLE OF MAY. MY INSPECTION EXPIRED THE END OF MARCH. I FIND IT VERY DIFFICULT TO BELIEVE THAT MAZDA DOESN'T HAVE THIS PART AVAILABLE ANYWHERE. I FORTUNATELY HAVE NOT HAD AN ACCIDENT WHILE DRIVING THIS CAR.

IN SEPTEMBER 2017 WHILE DRIVING ON A CITY STREET AT APPROXIMATELY 30 MPH THERE WAS A SUDDEN AND SIGNIFICANT LOSS OF STEERING CONTROL FOLLOWING A LOUD KNOCK ORIGINATING FROM THE FRONT END OF THE VEHICLE. UPON INSPECTION THE FRONT CROSSMEMBER/SUB-FRAME WAS COMPLETELY CORRODED TO THE POINT OF BREAKING. THE STEERING RACK BECAME TOTALLY SEPARATED FROM ITS MOUNTS ON THE PASSENGER SIDE RESULTING IN THE STEERING LOSS. THE FAILURE OCCURRED AT 85,583 MILES. SINCE THE FAILURE I HAVE ATTEMPTED TO GET THIS FIXED. HOWEVER, EVEN AFTER TRYING TO GET A REPLACEMENT SUB-FRAME FROM 4 DIFFERENT DEALERSHIPS, I HAVE BEEN UNABLE TO GET ONE FOR THE LAST 7 MONTHS. THEY ARE BACK ORDERED AND EVERY TIME THE DATE COMES AROUND, THE DATE IS PUSHED BACK FURTHER AGAIN, AGAIN, AND AGAIN. I HAVE REACHED OUT TO MAZDA'S NORTH AMERICAN CUSTOMER SERVICE (SERVICE REQUEST NUMBER 1-1245266941) AND IN THE LAST MONTH HAVE GOTTEN NO MORE THAN WE'LL LOOK INTO WHEN A REPLACEMENT WILL BE AVAILABLE. IN RESEARCHING THIS PROBLEM, IT IS APPARENT THAT THIS IS FAR FROM AN ISOLATED INCIDENT AS MANY OTHERS WITH THIS MODEL CAR REPORT FAILURES OF THIS EXACT NATURE. THE EMPLOYEES OF THE LOCAL MAZDA PARTS DEPARTMENTS ARE WELL AWARE OF THE COMPLAINTS AS WELL AND HAVE STATED TO ME THEY ARE SURPRISED THAT MAZDA HAS NOT INITIATED A RECALL OR TSB REGARDING THIS ISSUE. THESE FAILURES HAVE THE POTENTIAL TO CREATE A SIGNIFICANT RISK OF INJURY AND IT IS MY BELIEF THAT MAZDA IS NOT TREATING THIS SITUATION WITH THE SERIOUSNESS AND PROMPTNESS THAT IT WARRANTS. IT IS MY UNDERSTANDING THAT THIS SAME PART IS WAS INSTALLED ON NOT ONLY THE 2009 MODELS, BUT ALL MODEL YEARS THROUGH 2013. IF THERE IS NOT CORRECTIVE ACTION TAKEN, IT IS REASONABLE TO EXPECT THIS PROBLEM TO PERSIST FOR YEARS TO COME AS THE OTHER LATER MODELS AGE.

TL* THE CONTACT OWNS A 2009 MAZDA 6. WHILE THE VEHICLE WAS BEING DIAGNOSED FOR A CYCLICAL NOISE IN THE ENGINE, THE CONTACT WAS INFORMED BY LANNAN MAZDA (720 ROGERS ST, LOWELL, MA 01852, (978) 454-9300) THAT THERE WAS SEVERE RUST AND SEPARATION OF THE SUBFRAME IN THE ENGINE COMPARTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. THE VIN WAS NOT AVAILABLE.

FRONT SUB FRAME IS COMPLETELY RUSTED OUT TO THE POINT OF BRAKING AND IMMEDIATELY NOT SAFE TO DRIVE, REST OF THE UNDERCARRIAGE IS COMPLETELY CLEAN OF RUST. MAZDA CORP. HAS DENIED CLAIM TO REPAIR THE DAMAGE UNDER WARRANTY. PLEASE ADVISE.

I AM TRYING TO GET THE AIRBAGS REPLACED BUT I CANNOT FIND A PLACE WHO WILL SERVICE OUR CAR. IT IS OUR FAMILY CAR AND WE ARE TRYING TO AVOID DRIVING IT UNTIL THE AIRBAG PROBLEM IS FIXED.

WHILE DRIVING AT HIGHWAY SPEED (55-65MPH) THE STEERING WHEEL BEGAN PROGRESSIVELY ROTATING COUNTER-CLOCKWISE WITH THE VEHICLE REMAINING STRAIGHT. THE DYNAMIC STABILITY CONTROL TURNED OFF AS IF THE VEHICLE WAS OUT OF CONTROL AND THE VEHICLE ACTED AS IF IT WERE ON ICY/SLICK SURFACES NO LONGER PROVIDING SUPPORT TO THE DRIVER. THE BRAKING SYSTEM BEGAN TO STRUGGLE NEARLY CAUSING AN ACCIDENT ON THE OFF RAMP OF THE EXPRESSWAY CAUSING A FISHTAIL WITH THE ABS ATTEMPTING TO ENGAGE. AT THIS POINT THE STEERING WHEEL WAS REGISTERING STRAIGHT' WITH THE STEERING WHEEL TURNED APPROXIMATELY 30 DEGREES LEFT. SOMEHOW AT SPEEDS LESS THAN 15 MPH THE VEHICLE WAS DRIVEN TO THE LOCAL MAZDA DEALERSHIP WHERE IT HAS A SERVICE HISTORY FOR AN EMERGENCY SERVICE INSPECTION. A TEST DRIVE WITH A SERVICE REPRESENTATIVE SUPPORTED THE OWNER'S COMPLAINTS OF A SEVERE SAFETY CONCERN WITH RIGHT TURNS CAUSING A SIGNIFICANT 'GRINDING'/METALLIC DRAGGING SOUND AS IF THE VEHICLE'S RIGHT UNDER-SIDE WAS CONTACTING THE GROUND. AFTER INSPECTING THE VEHICLE IN THE LIFT THE MECHANIC DETERMINED THERE WAS FRONT PASSENGER FRAME METAL CORROSION WHICH WAS BREAKING OFF IN CHUNKS. THE DEALERSHIP VOICED AWARENESS OF ANOTHER 2009 MAZDA6 WITH SIMILAR MILES (APPROXIMATELY 15,000 FEWER) HAVING NEARLY THE SAME ISSUE LAST FALL/WINTER. THE VEHICLE IN THIS REPORT HAS APPROXIMATELY 189,000 PRIMARILY HIGHWAY MILES AND IS OTHERWISE IN EXCELLENT CONDITION FOR ITS YEAR/MAKE/MODEL. THE AFOREMENTIONED FRAME FAILURE SHOULD NEVER HAPPEN AND IS BELIEVED TO BE A MANUFACTURER DEFECT WHICH SHOULD NOT BE THE RESPONSIBILITY OF THE OWNER. FORTUNATELY IN THIS CASE THERE WAS NOT AN AUTOMOBILE ACCIDENT/COLLISION, INJURY, OR DEATH THOUGH THIS COULD HAVE EASILY HAPPENED. I DO BELIEVE THERE IS AN EXTREMELY SERIOUS PROBLEM HERE AND NEEDS TO BE INVESTIGATED AS HUMAN LIVES ARE AT STAKE.

TL* THE CONTACT OWNS A 2009 MAZDA MAZDA6. WHILE DRIVING 45 MPH, THE ENGINE CRADLE FRACTURED AND THERE WAS A LOSS OF STEERING FUNCTION DIRECTLY AFTERWARDS. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE ENGINE CRADLE HAD FRACTURED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

I HAVE BEEN TAKING MY 2009 MAZDA 6 (60,000 MILES) TO THE DEALER FOR REGULAR MAINTENANCE SINCE I BOUGHT THE CAR. IT GETS TAKEN TO THE DEALER TWICE A YEAR FOR REGULAR OIL CHANGES AND TIRE ROTATIONS. ON THE MOST RECENT OIL CHANGE AND TIRE ROTATION, THEY SAID THAT THE FRONT CROSSMEMBER ENGINE CRADLE HAD SEVERE CORROSION AND RUSTED THROUGH. IF THE REPAIR IS NOT DONE AND THE WHEN, NOT IF, THE PART FAILS THE ENGINE MAY FALL OUT OF THE CAR AND THE FRONT TIRES WILL FAIL TO STEER. THIS IS A MAJOR SAFETY LIABILITY! A CRUCIAL COMPONENT TO SUPPORT THE MOST IMPORTANT PART OF THE CAR SHOULD NOT RUST AND FAIL ON A CAR THAT HAS LESS THAN 7,000 MILES DRIVEN PER YEAR.

ADVISED AT MOST RECENT SERVICE APPOINTMENT THAT THE 'SUBFRAME IS VERY ROTTED' AND WILL CAUSE SAFETY CONCERNS.

STEERING SAFETY ISSUE URGENT. VEHICLE WAS BEING DRIVEN ON A HIGHWAY WHEN SUDDENLY LOST STEERING, FRONT END OF VEHICLE ELEVATED UPON TURNING STEERING WHEEL WHEN IT WAS STOPPED AND STATIONARY. SUBFRAME OF VEHICLE ROTTED PREMATURELY ALLOWING STEERING LINKAGE ATTACHED TO SUBFRAME TO BECOME DETACHED. VEHICLE UNSAFE AND REQUIRED TOW TO DEALERSHIP. DEALERSHIP INSPECTED VEHICLE AND REPORTED SUBFRAME NEEDED REPLACEMENT IN ORDER TO FIX SAFETY ISSUE - CAR NOT ABLE TO BE DRIVEN UNTIL REPAIR COMPLETE. VEHICLE HAD BEEN SERVICED AT SAME DEALERSHIP FOR YEARS AND ISSUE NEVER REPORTED WITH SUBFRAME. THIS IS AN EXTREMELY UNSAFE CONDITION FOR THESE VEHICLES. TECHNICIAN VERBALLY REPORTED THAT PREMATURE RUST/ROT COULD BE DUE TO LOCATION OF AC CONDENSER DRAIN LINE. SUBFRAME REPLACED WITH NEW MAZDA OEM SUBFRAME. FRIEND WITH SAME MAKE/MODEL/YEAR RECENTLY REPORTED SAME ISSUE WITH SUBFRAME.