2017 MAZDA MAZDA6 Complaints

Passenger door not closing completely , upon inspection I noticed a latch on the door is simply not locking into place all of a sudden. There was no warning prior the problem occurred all of a sudden not sure how or why.

I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!

For the last 2 yrs the screen and radio volume and turned up loudly on it's on while driving and causes a severe distraction. Also the channels change on it's own and beep. The screen changes from light to dark mode on it's own and the Bluetooth cuts out while I'm on the phone or it calls someone on my contact list on it's own. It's caused me to be distracted and almost have accidents because it doesn't stop. This is an ongoing problem with Mazda owners and should be recalled due to safety concerns There was a recall on older models with the same type of issue. . It's gotten much worse lately and I've just taken it to the Mazda dealer. They call a Ghost touch and they said Mazda is aware of the problem. There has also been reports on the BBB website about similiar issues. I called Mazda and they opened a case on it. The Case # is 00104322. The Mazda dealer said it would cost over $600 to fix and the screen needs to be replaced

Hello! My Mazda 6 main screen rebooting every 2-3 minutes. Sometimes I cannot get into the menu to make changes. Radio is continue working at this time, but navigation is off and I have to put information from the beginning. The main issue is when the screen is restarting while I'm backing up. The back up camera is turning off and it's create a safety issue and can be potentially dangerous for pedestrians and myself!

My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.

Please see https://static.nhtsa.gov/odi/tsbs/2019/MC-10166895-0001.pdf PARTS AND WARRANTY INFORMATION SSPB6 I, and many other Mazda6 owners, have this exact problem which prevents cell phones from being able to connect to the car's Bluetooth. As a result, drivers can not follow the law, i.e. All Maryland drivers are prohibited from using a Cell Phone without a Hands Free Device while operating a motor vehicle. This impacts my safety and the safety of others. On 8/12/21 Mazda referred to this as GHOST TOUCH and quoted $1,250 to fix it. I believe Mazda should cover this repair as they did with the Mazda3's. Can you please help me?

I have a 2017 Mazda 6 that has an extremely loud engine. I have taken it in and I’m told the car is fine but I can feel the engine knocking through the pedal as I drive. The sound has gotten louder over time and it’s not getting any better. I’ve had some belts change and keep up my regular maintenance and Mazda can’t seem to figure out what the issue is. I have friends with the same model and their engine sounds normal.

Similar to the recall on the 2016-2016 Mazda6, the 2017 Mazda 6 has a touch screen issue (ghost touch). Mazda MUST issue a SSP for this vehicle. It is unacceptable that Mazda is aware of this issue and has chosen not to issue a SSP. My vehicle touch screen is unusable because of the ghost screen issue and there is no way for the consumer to disable the touch screen.

Mazda Infotainment system operates without user input, "ghost touch" issue reported. Automatic input causes volume to turn to loudest setting, re-routes navigation, dials phone numbers through connected USB and bluetooth devices, all with no user input to the touch screen or control knobs. System can not be turned off, ghost touch issue turns system back on without user input. Severe safety concern due to distraction, navigation error, damaging uncontrolled high volume of stereo while driving.

The contact owns a 2017 Mazda Mazda 6 equipped with a Yokohama 125/70r17 spare tire, DOT number unknown. Upon inspection of his vehicle, the contact discovered that the original spare tire that was placed in the vehicle by the manufacturer was 2.8 inches lower than the original tires placed on the vehicle. The contact stated that this failure could lead to hazardous driving conditions when placed on the vehicle. The contact had yet to be experience a failure. The manufacturer had yet to be notified of the matter.