MAZDA Complaints

Defective Engine. Cracked Cylinder Head. Engine oil leaked overnight because of known Mazda 2.5 liter Skyactive engine defect.

This is a complete electrical system failure. My screen continues scroll All Systems fails. At least it is not draining the battery again. I have had to replace the battery 2 times in the last 6 months. Maybe CarMax sold me a "lemon". . I received a recall notice, however when I spoke with the service department at the Bob Mazda dealership in Carlsbad and they told me that the recall on my vehicle is closed. I can come in for repairs, but at my own expense. I have only owned this vehicle for 6 months in which 2 months I was in the hospital recovering from a major surgery. When I get in my car and start it, if it starts the "blue" light is on every time, which is apparently Thermostat. After about 20 minutes or so the light turns off, sometimes 30 minutes. The next part is the scrolling malfunctions. It lists about everything on the car. I am [XXX] and live in Baja. I live in a very safe, gated with a security guard neighborhood, however I am scared of going any due to my car issues and being stranded. I also really need to cross the border to see my doctor but I am afraid. When you have to replace 2 batteries in 6 months and I have only driven under 5,000 since I purchased the car. Mazda needs to make me whole. My car also only has 24,000 and when I bought it had20,000 miles. There is something seriously wrong, actually multiple things are wrong with my 2019 Mazda. A person should never be afraid to get in the vehicle due to safety issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The issue began when I started to smell burning oil. As time went on smoke began to slowly come from the hood. I took my car to the mazda dealership and said that there was a cracked cylinder head in the engine. After doing research online this has been a major issue with the 2018-2020 model.

While driving, the infotainment screen went crazy! It randomly changed screens rapidly, and the navigation voice started talking loudly about changing volume level, and repeatedly. Very distracting and dangerous.

I had my vehicle looked at and found a cracked cylinder head on #3 and did some research of people having the same issues. I was driving when the vehicle started smoking it turns out the oil coming out of cylinder #3 flows down the driver and passenger side behind the exhaust manifold which can lead to a fire. My car only has a little over 80,000 miles and this should not happen around that low of a mile vehicle. I believe this is an issue that needs attention.

The contact owns a 2016 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The transmission warning light was illuminated. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 15V451000 (Suspension). The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The rear frame has failed due to corrosion on the right side. The rear passenger tire is canted in on the topside worn severely worn. This was noted when I drove home from my job. This is a critical part of the vehicle and should've never failed. I'm hopeful to hear from the NHTSB for a repair to be done properly by Mazda;

Brake pedal sinks to the ground d after abs is turned on due to hard braking or after hitting a dip

I am writing to formally report an issue with the infotainment screen of my Mazda CX-5, which has been experiencing a malfunction known as “ghost touch.” The details of the complaint are outlined below: Component/System Failure: The component that has failed is the infotainment screen of my Mazda CX-5. The issue involves persistent and random “ghost touch” inputs, where the screen registers touches and activates functions without any physical interaction. This component is still available for inspection upon request. Safety Risk: The malfunctioning infotainment screen poses a safety risk as it results in unintended activation of various functions, including navigation, audio, and phone settings. This distraction while driving can cause the driver to lose focus and potentially lead to accidents. Reproduction of the Problem and Inspection: The problem has been reproduced and confirmed by Browning Mazda dealer and was told that the manufacturer does not believe this poses a safety risk but I strongly disagree Prior Warning Signs: No warning lamps or messages appeared before the issue began. The problem first appeared in 2021 but was reported in 2022

This update pertains to the original complaint (11613144) regarding windshield integrity issues on a 2024 Mazda CX-50. A new crack has occurred on [XXX], with cracks consistently radiating from the driver's A-pillar side. This pattern suggests stress fractures rather than impact damage, as initially assumed. The vehicle was taken to a Mazda dealer in Seekonk, MA, but the Mazda Service Manager denied warranty coverage without an in-person inspection, relying solely on photos taken by a trainee service advisor. These images clearly show a recurring pattern of cracks in the same area, which is concerning. Research into Mazda forums reveals numerous reports from other owners experiencing similar windshield failures, including unexpected cracking, chipping, waviness, visibility issues, and delamination. Many report quick denials of warranty assistance, similar to this case. The frequency and similarity of these reports suggest a potentially systemic issue that may be more widespread than the recent hitch recall. The manufacturer's reluctance to investigate raises serious concerns about windshield safety. After three cracks and two replacements, Mazda has not physically inspected the issue. This situation warrants a thorough investigation by NHTSA, including major glass providers and installers, to ensure occupant safety and address potential systemic failures. The lack of proper reporting and inspection by Mazda underscores the need for NHTSA intervention to protect consumers and ensure that safety standards are met. Furthermore, the consistent denial of warranty claims without adequate inspection may indicate a broader problem in how these issues are handled, potentially affecting many more vehicles than reported. This pattern of failures and lack of action by Mazda necessitates a comprehensive review to safeguard public safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)