MAZDA Complaints

My car started to show a warning on the dashboard that the airbag system is malfunctioning. The alarm would come on for a few seconds, then turn off, then repeat like that multiple times every drive. At the time it started, my car had less than 500 miles on it, and it continued after that until I got it fixed. I took it to the Mazda dealership where I bought it, and they said it was a short circuit to the driver's side airbags. They told me that could have caused the airbags to deploy prematurely or not at all in an accident. I am also a part of a Mazda 3 community and am active on the forums, and in the last month I have seen at least 30-40 other 2021 Mazda 3 owners also report the same exact error code, with the same short circuit issue being cited as the problem by the dealership. Parts are on backorder for weeks for most of these owners, and some of them were told by the dealership to keep their car while they waited for the part, whereas my own dealership told me it was unsafe to drive the car and to have it towed to the dealership instead.

My gear box was popping out of gear at highway speeds into neutral. The service provider informed me the transmission in the car was bad, adding that it the bad transmission caused excessive wear on the clutch-and-flywheel assembly. It later came to my attention that there is an ongoing class action lawsuit in the state of California, represented by Cafferty Clobis Meriwether & Spengel regarding defectively-engineered transmissions of 5- and 6-speed Mazda 3s manufactured between 2010-2015. I had the clutch, flywheel, and transmission all replaced. I cannot be certain that the new OEM transmission part was re-engineered to correct for the original engineering defect and I am greatly concerned that the issues will repeat themselves soon, putting my family and me at risk. I am attaching a letter I sent to Mazda regarding this concern.

Sunroof exploded while on the highway. Nothing hit the glass. Glass was facing outward and no evidence if anything striking it. Major safety concern, easily could have blinded my wife or I.

In 2020 I was sent a recall notice for my headlights. I took my car into Foothills Lincoln Mazda in Spokane, WA for the repair. They stated that my headlights were the wrong production dates so they did nothing for the recall yet marked the repair as "completed" according to Mazda. Now both my headlights are having issues with the daylight running lights with one light flickering and the other not working at all. I have checked the documentation that I could find for the recall and found that in the repair procedures for Mazda Recall Campaign 4320A NHTSA Recall #: 20V-063 , it states the VIN number range and production dates effected and my vehicle was in the range for both. I contacted the dealer about this and they told me to contact Mazda customer service. I contacted Mazda customer service and they stated that the repair was marked completed in their system. I sent them documentation showing that the dealer didn't do any repairs. They said that the production dates didn't fit. I showed them my VIN and production dates along with the repair procedure showing that my VIN and dates fit the recall. They then stated that the lights themselves didn't fit. I sent them more pictures illustrating that it did. This process has gone on for two months now and they are saying that it doesn't fit the recall but can provide no documentation to me as to what the effected VIN numbers are or the production dates are that my vehicle doesn't meet. Can someone please assist me with this issue as I have a one year old daughter and I am concerned with the safety of my vehicle?

The Mazda SCBS (Smart City Brake Support) system malfunctioned in my vehicle. This system can inadvertently apply the brake if the system malfunction. It was told to me by the dealership that it was a known issue with the CX5s around this model year and I really think it should be a recall. Not having this safety-critical system working properly because of a manufacturer defect isn't a great thing to put on the traveling public. Not having this system could cause people to become complacent expecting the system to work properly and stop them from rear-ending another vehicle. The warning light randomly came on one day, and would also come on from time to time which the manufacturer states as "normal". I had the system inspected by Mazda and they told me "This is a common issue that we have seen frequently." I had to pay out of pocket $800 to get this safety-critical system repaired that really should be covered by the manufacturer due to a malfunction in their system.

The contact owns a 2021 Mazda CX-30. The contact stated that the low engine oil warning light was illuminated. The contact stated that the app used for alerting vehicle failure also notified the contact of the failure. The failure occurred twice. The dealer was contacted and informed her that it was a known issue however, there was no recall. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage 3,100.

Mazda Infotainment system operates without user input, "ghost touch" issue reported. Automatic input causes volume to turn to loudest setting, re-routes navigation, dials phone numbers through connected USB and bluetooth devices, all with no user input to the touch screen or control knobs. System can not be turned off, ghost touch issue turns system back on without user input. Severe safety concern due to distraction, navigation error, damaging uncontrolled high volume of stereo while driving.

Hello, I contacted Fremont mazda dealer to fix the below recall. I booked multiple appointment with this dealer to fix the recall but after visiting there service center location they give me reason they are unable to fix it by saying they don't have a part required for fixing the recall Manufacturer Recall Number5321K NHTSA Recall Number21V-875 Please help me to fix this recall as soon as possible. My next appointment schedule at fremont mazda delership on 9th Aptil. Dealer contact number +15104032525 Thanks, Akshay

The contact owns a 2014 Mazda CX-5. The contact stated that while the vehicle was in park, the vehicle failed to turn off as intended. The contact continuously pressed the START/STOP button and brake pedal. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Takata Recall. The contact owns a 2007 Mazda B-Series Truck. The contact received notification of NHTSA Campaign Number: 21V162000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that they were finally able to get the air bags replaced.