MAZDA Complaints

TL* THE CONTACT OWNS A 1991 MAZDA PROTEGE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH DURING RAIN WEATHER CONDITIONS, THE VEHICLE WENT OVER A POTHOLE CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE AND STOPPING ON THE SHOULDER OF THE ROAD. THE CONTACT THEN ATTEMPTED TO DRIVE AND THE VEHICLE SPUN CRASHING THE FRONT OF THE VEHICLE INTO A TREE. THE SEAT BELT DETACHED AND THE CONTACT WAS RELEASED FROM THE REAR WINDOW. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE CONTACT RECEIVED KNEE, HEAD, AND BACK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 03/15/16*LJ *TR

THE CAR HAS ABOUT 6300 MILES ON IT AND WE BOUGHT IT NEW. WHILE DRIVING ON THE HIGHWAY, EARLY JANUARY 2016, THE CAR "INFOTAINMENT" SYSTEM SHUT OFF AND RESTARTED ITSELF. THIS INCLUDES NAVIGATION, BLUETOOTH (MUSIC, PHONE ETC) AND THE OVERALL CAR MONITORING SYSTEM. IT HAPPENED ABOUT 4 TIMES DURING A 45 MINUTE COMMUTE. IT HAS HAPPENED A FEW TIMES PREVIOUSLY BUT ONLY ONCE PER TRIP, PERHAPS DUE TO SHORTER TRIPS. IT DOES NOT HAVE ANY DISCERNIBLE PATTERN. IT IS CONCERNING IF IT IS AN ELECTRICAL PROBLEM, AS THE WHOLE CAR IS BASICALLY ELECTRONIC, INCLUDING STEERING! (NO STEERING FLUID FOR EXAMPLE, ALL ELECTRIC) IT IS GOING TO THE DEALER TO BE CHECKED OUT THIS WEEK. I CAN SEE THE NAVIGATION SHUTTING DOWN IN THE MIDDLE OF A TRIP ALSO BEING A PROBLEM, ESPECIALLY IF IT'S THE MAIN FORM OF GUIDANCE.

I CALLED MAZDA'S 1 800-222-5500 TWICE ABOUT THE POWER STEERING ISSUE ON MY CAR EVEN AFTER PROVIDING THE INFO FROM THE NHTSA SITE: REPORT RECEIPT DATE: AUG 12, 2010 NHTSA CAMPAIGN NUMBER: 10V374000 COMPONENT(S): STEERING BUT THEY INSISTED THAT BASED ON THE CAR'S VIN, NO RECALL IS EFFECTIVE (???) I'M CONCERNED AND CAN'T DRIVE MY CAR AFTER AN INCIDENT WHEN THE STEERING WHEEL SUDDENLY STIFFENED. MORE SO SINCE ROADS ARE ICY THIS TIME OF YEAR. IF THE MANUFACTURER IS LIABLE, I WOULD RATHER HAVE THEM SHOULDER THE EXPENSE FOR THE FIX. WOULD APPRECIATE A FAST REACTION INTO THIS ISSUE.

TL* THE CONTACT OWNS A 1998 MAZDA MVP. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE IGNITION BEGAN TO SMOKE. NO FIRE REPORT WAS FILED. THERE WAS NO VISIBLE FLAMES. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V674000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.

WHILE DRIVING ON COLORADO STATE HIGHWAY 91 AT APPROX 55 MPH, THE VEHICLE SUDDENLY DIED. THE ENGINE CEASED WORKING, ALL SYSTEMS CEASED IMMEDIATELY. I WAS UNABLE EVEN TO SAFELY PULL THE CAR ONTO THE SHOULDER, THE LOSS OF POWER WAS SO COMPLETE AND SO SUDDEN. THE VEHICLE WAS 200 MILES FROM MY HOME, AND 250 MILES FROM THE CLOSEST DEALER AT THAT POINT, SO I HAD IT TOWED TO THE CLOSEST GARAGE THAT WOULD LOOK AT IT, ABOUT 60 MILES AWAY. THAT GARAGE EVALUATED THE CAR AND STATED THAT THE TIMING CHAIN HAD BROKEN AND A NEW ENGINE WOULD BE REQUIRED, AT APPROXIMATELY $6,000 TO $8,000. I PHONED THE CLOSEST MAZDA DEALER, IN DENVER, AND ASKED WHAT THEY RECOMMENDED. THEY ALSO STATED THE ENGINE WOULD HAVE TO BE REPLACED, AT A COST OF $8,000 TO $9,000. I CONTACTED THE GARAGE CLOSEST TO MY HOME AND ASKED THEIR ADVICE. THEY STATED THEY HAD EXPERIENCE REPLACING THE TIMING CHAINS AND REPAIRING ENGINE DAMAGE IN OTHER VEHICLES AND THAT THEY COULD DIAGNOSE WHETHER THAT WAS AN OPTION. THEIR GUESS ON COST WAS BETWEEN $2,000 AND $4,000 IF THE REPAIR WERE POSSIBLE AND THERE WAS NOT TOO MUCH DAMAGE TO VALVES. SINCE THE SHOP THAT IS 25 MILES FROM MY HOME RECOMMENDED REPAIR AT LESS THAN 1/2 THE COST OF THE DEALER 200 MILES FROM MY HOME, I ELECTED TO TAKE IT THERE. UPON RESEARCH I FOUND 1. THE VIN # IS ONE IN A SERIES WITH KNOWN TIMING CHAIN FAILURE, AND THAT A HEAVIER DUTY ONE HAD BEEN ISSUED TO REPLACE; 2. THE DEALER HAD REPLACED THE VVT PREVIOUSLY AND SHOULD HAVE REPLACED THE TIMING CHAIN AT THAT TIME ACCORDING TO SERVICE BULLETIN 01-012/12, BUT DID NOT REPLACE THE TIMING CHAIN; 3. THE FAILURE HAPPENED 4 DAYS AFTER THE EXPIRATION OF THE ENGINE WARRANTY AND 7,000 MILES OVER THE 7YR/70,000 MI PERIOD; 4. MAZDA WOULD NOT HONOR THE WARRANTY SINCE THE REPAIRS WERE DONE BY AN INDEPENDENT SHOP, NOT A DEALER. MAZDA KNOWS THAT THIS VIN# IS IN A RANGE OF VEHICLES WITH THIS ISSUE BUT WILL NOT FIX.

TL* THE CONTACT OWNS A 2008 MAZDA 6. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS) WAS RECEIVED IN JULY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2005 MAZDA6. CONSUMER WRITES IN REGARDS TO DRIVER AIR BAG INFLATOR REPLACEMENT RECALL REPAIRS TAKING TOO LONG TO COMPLETE. *SMD

PASSENGER SIDE AIRBAG AREA, CRACKS IN DASHBOARD, IN A SQUARE LIKE SHAPE. AFRAID IT MAY DEPLOY, WITHOUT HAVING A WRECK. HAS BECOME A DISTINCTIVE SQUARE, CIRCLE SHAPE. THIS HAS HAPPENED OVER THE SUMMER OF 2015. I GOT A RECALL LETTER FOR DRIVER AIRBAG, WHICH WILL BE TAKING CARE OF THAT WITH MAZDA IN NEXT FEW WEEKS, BUT MORE CONCERNED ABOUT PASSENGER AIRBAG, BECAUSE MY 13 YR OLD DAUGHTER IS ALWAYS IN PASSENGER SEAT.

WE PARKED OUR CAR OUTDOORS OVERNIGHT ON A QUIET RESIDENTIAL STREET AND RETURNED IN THE MORNING TO FIND A 12" CRACK IN THE FRONT WINDSHIELD. IT STARTED AT THE ROOF LINE, AND CROSS THROUGH THE AREA WHERE THE SAFETY SENSORS ARE LOCATED AND ENDED JUST BELOW WHERE THE REVIEW MIRROR IS ATTACHED. THE CAR WAS STATIONARY ALL NIGHT AND THERE DOES NOT APPEAR TO BE ANY POINT OF IMPACT. THE CAR IS 20 MONTHS OLD. IT APPEARS TO BE A STRESS CRACK, POSSIBLY DUE TO FAULTY PRODUCTION OF THE GLASS OR ITS ATTACHMENT DURING MANUFACTURING.

MY AIRBAG WARNING LIGHT HAS BEEN FLASHING ON AND OFF FOR A WHILE NOW. I REMOVED THE ITEMS UNDER THE SEAT AND THE LIGHTS WENT OFF AND WORKED FOR ALMOST A MONTH. ALL OF A SUDDEN THE LIGHTS ARE NOW FLASHING AGAIN, EVEN THOUGH THERE ARE NO ITEMS BELOW MY SEATS. I WAS ABLE TO SEARCH ONLINE AND SEE THAT THERE HAVE BEEN MANY ISSUES WITH THE SEATBELT PRETENSIONERS AND/OR THE CONNECTIONS BELOW THE SEAT THAT NEED TO BE WIGGLED OR DISCONNECTED AND THEN RE-PLUGGED IN TO MAKE THE LIGHT GO OUT. IT HAS HAPPENED IN ALL SITUATIONS INCLUDING STATIONARY, IN MOTION, ON THE HIGHWAY, OR IN THE CITY.