MAZDA Complaints

See attachment Hello what do I need to do? I been trying to have this repaired ,for last 3 years their is no close Mazda dealer and this the only car I have to get to doctors . I got letter after letter and I called explained my situation and someone was going to call me back Everytime with information for my Mazda 6 2007 to be towed to get repairs and a loaner car till return of my mazda that is under a do not drive . No one ever calls me back..please I don't want metal schrapnal in my face ory passenger my husband is heart patient we need my car can't be without here in sallisaw ok. Now what do we do .

I purchased a new 2025 Mazda CX-90 Plug-In Hybrid, which currently has approximately 16,500 miles. Despite normal daily driving, proper maintenance, and all scheduled services performed at authorized Mazda dealerships, all four original tires have prematurely worn out and require full replacement. This level of tire wear is abnormal and significantly below the expected lifespan for a vehicle of this type. Mazda representatives have verbally acknowledged that premature tire wear is a known issue with this model, reportedly related to the vehicle’s weight and design, yet no corrective action, repair, or warranty assistance has been offered. This defect creates an unexpected financial burden and raises safety concerns for a family vehicle used daily to transport children. Based on current wear, this issue will require tire replacement on a yearly basis, which is unreasonable for a high-purchase-price vehicle of this class. I am seeking a fair resolution, including reimbursement for premature tire replacement and appropriate corrective measures to address the underlying cause of the excessive tire wear.

Component Involved: Front suspension – Lower control arms Braking system (ongoing unresolved brake noise) Description of the Safety Issue: The front lower control arms on my 2024 Mazda CX-90 show visible erosion/corrosion and looseness. The condition was identified during inspection by a national tire service center and documented on video. The component remains on the vehicle and is available for inspection. The dealership has been notified of persistent brake noise during the last five oil change visits, but the concern has not been resolved. Safety Risk: The loose and eroded lower control arms create a significant risk of: •Loss of steering control •Suspension instability •Increased likelihood of component failure •Potential crash risk at highway speeds There were no warning lights related to suspension failure prior to discovery. The defect was identified during independent inspection rather than through vehicle alerts. Confirmation: The condition was observed and documented by an independent service center. The manufacturer has not yet conducted a formal inspection beyond routine service appointments. No crash has occurred to date, but the condition poses a clear safety risk. Additional safety information will be provided once the inspection is complete.

The Smart Brake Support system malfunctioned while driving. The vehicle began shaking and lost power, requiring excessive throttle to move. The car hesitates and may not accelerate normally, creating a dangerous situation in traffic. Warning lights appeared on the dashboard and the vehicle became unsafe to operate. The issue occurred shortly after purchase and was reproduced multiple times. The dealer inspected the vehicle but refused to provide a written diagnosis or repair timeline. The vehicle is unreliable and poses a risk of sudden loss of control or rear-end collision.

Vehicle has transmission related issues. Delayed response/hesitation when accelerating from a stop or after decelerating. Delayed torque sometimes few seconds off. Others reported dealer has had software updates however issues remain which is a safety concern when on the road. Suspension frond end mild early on 500 miles or so however has gotten louder at 12k miles. Vehicle seems to be to heavy for the type of suspension used or defective suspensions parts. Many complaints filed on the front end noise however Mazda has not announced recalls. Stock tires Toyo All Weather are a safety hazard. Slippery in the rain and snow. These are not safe for a vehicle this size. Doors do not have insulation, road debris comes inside and all the cold air or wind makes it in through the side and bottom doors.

I was driving the car on a highway. About 2 hours into my trip the steering became very difficult when banking to the left. Felt like there was no power steering and I had to muscle the car through banking turns.

Driver side and passenger side axle-area damage, making loud clicking and popping sounds on turns indicating major damage to CV joint, at around 5000 miles. Primarily heard on sharply turned wheel acceleration, particularly on slightly uphill inclines.

Mazda CX-50 at 22000 miles CV joint on passenger side making clicking sound under moderate acceleration. Scheduled service with dealer on 1/28 received appointment date of 3/2 for inspection and possible repair.

Early December I was driving and attempting to make a left-hand turn across traffic. I press the gas slowly in preparation to cross traffic. Once a car passed I pressed the gas to get across the traffic lanes before other cars got to me and when I pressed the gas, the car completely stopped moving. I sat there, pushing harder & pumping for what felt like forever, but was probably three to five seconds. I had to take my foot off the gas, press the brake, and put it back on the gas to get the car to move. By that point, I had cars stopping & honking at me because I was sitting in the middle of oncoming traffic, unable to move my vehicle. Then (12/15) I was sitting at a stop sign, waiting to turn right. I made my right turn advancing onto the new street and my car stopped moving entirely and started flashing two errors, both hybrid system malfunction and engine malfunction. I tried to get the car moving for a bit, switching gears, pressing brake then gas, etc. After putting the car in park & turning on flashers (I was blocking a lane of traffic) and powering the car off and then back on again the car moved, however, the errors are still there.I called the dealership & brought the car in. After a diagnostic they cleared the code & told me to go. I told them it was not safe to put my children in the vehicle and they needed to identify the root cause and fix the problem.

Per Mazda inspection, the back side of cylinder head #3 has an oil leak which is leaking onto the exhaust manifold. This creates a direct fire hazard as Mazda said they highly recommend not driving it for that reason. The Mazda dealership inspected and confirmed the issue, it in February 2026, with only 74,000 miles on the vehicle.