2019 MERCEDES-BENZ A 220 Complaints

The contact owns a 2019 Mercedes-Benz A220. The contact stated that the engine check warning light was illuminated. The vehicle was taken to the dealer and PCV and purge valve and other unknown valves were replaced but the failure persisted. The vehicle was taken back to the dealer and a software updated was performed; however, the failure reoccurred. The vehicle was taken to the dealer and the contact was informed that the vehicle needed another software update. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 25,000.

The contact owns a 2019 Mercedes-Benz A220. The contact stated that upon attempting to refuel the vehicle, the gas cap failed to open. The vehicle was towed to the dealer, where the fuel door intermediate lid was opened, and the contact returned to the gas station to refuel the vehicle; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the fuel door release motor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10,000.

The image from the rear view camera displayed on the console dashboard is mirror/reverse (left & right is crossed). This causes driver to see things that are in the left rear to display on the screen as if it was in the right rear. Cross traffic appears to cone from the opposite side. When backing and turning, the camera shows the opposite direction of where the wheel is being turned. Causes confusion in processing the information. The dealership informed me that it is a software issue and will wait on the upgrade. However, when I called Mercedes, they do not know if and when the software will be upgraded inspite of the numerous reports of the same issue by other owners of different models to the dealership.

For about two years, I have been experiencing problems with my Mercedes Benz, and Mercedes Benz has done nothing to help. The jolting issues on my 2019 Mercedes Benz A220 4 matic have never been fixed. I am afraid to drive because I am a young woman, and I cannot afford to get a new car due to financial issues. I have been without a car for several weeks because they haven't been able to fix the same issue. In addition, I have had to request Mercedes loaner cars consistently when my vehicle is being repaired. I want this to be over and to have my car fixed for good. It has caused me emotional and mental distress to have to pay for rentals when they don't have loaner cars. Mercedes has found the issue, however, the problem will return. I have been to their locations approximately 10 times due to this issue, and I feel there is never a resolution. It has been evident each time I visit Mercedes Benz that they don't care about me as a client. The whole process of trying to "fix" the jolting issue has taken nearly over a month, which has become unbearably stressful for me. The car problems have affected my work as well as my academic life as a student.

I have leased this vehicle from New in 2019. Since early 2020 I had the check engine come on as well as Tire Sensors. I informed Dealership and they took in for repair. My vehicle is repaired and handed back only for the check engine light and tire sensors to come back on. My vehicle has been in the service department for about 8 times and each time the check engine returns. No reason is given for the failure other than "bring it back and we will fix again". My check engine light is currently now back on and I have to return it again on Tuesday 7th Feb. It would have been in for repair more times but in 2020 I was told by the Dealership Service Manager at that time that it was safe to drive with the check engine light on..which I did. At this time I did contact MBusa and dealt with Executive Referral Manager [XXX]. I also contacted her again in 2022 for assistance. The Dealership can not fix the Check engine light as they have proved by the multiple failed attempts. They have has my vehicle in for weeks during my 42 month lease which ends on 30th March 2023. For nearly all this time the check engine light has been on I have recently again discussed this with MBusa and last week I was connected to another MB Executive Referral Manager called [XXX]. He confirmed that MBusa can not give vehicle mechanical or safety advice [which I found strange] as there is no department within MBusa that deals with this type of enquiry. He stated that whatever the Dealership sees as being safe then MBusa will stand by that decision. I have driven for nearly the whole of my lease with Check engine light on and tire sensor readings. I am handed back my vehicle with the assurance that it has been repaired only for it to fail .on one occasion within 2 miles drive from picking it up. Service Manager does not see this as an issue but I am totally unsure as to what the warning light is telling me and this has made me not enjoy my vehicle or to feel safe. Hence the reason it has 22k. INFORMATION Redacted PURSUANT TO THE FREEDOM OF I

Failed Cylinder head. Car diagnostic completed. The issue will cause the engine to stall in traffic and have acceleration issues.

Engine misfiring. The cylinder needs to be replaced which causes the fuel-air mixture not to operate correctly. I see a recall for the issue for the 2019-2020 A class Mercedes but my VIN number does not appear to be associated. Please see the recall below: NHTSA CAMPAIGN ID: 21V961000 Report Date: DEC 12, 2021

The contact owns a 2019 Mercedes-Benz A220. The contact received notification of NHTSA Campaign Number: 21V990000 (Suspension, Steering) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My A220 has numerous problems starting the airbag failure light comes on very often which I took in for a repair - Mercedes of downtown stated they fixed but it still has the airbag failure light appearing every now and again. The second issue that keeps happening is what I believe is a transmission failure, the first time I bought the car I noticed it kept jolting when accelerating and or going up a hill. I was quite scared because I had a ford focus that did the same thing and would die on me all the time. This A220 has the same exact jolting as my ford focus did but does not die. I kept bringing my car into Mercedes and explaining my concern, they didn't find any issues until recently when Mercedes stated it was the "battery" after they "supposedly fixed the issue, I noticed a month went by and the car continues to have the same jolting. I am extremely terrified of driving this car at this point and need assistance in having Mercedes look into this deeper.

A few weeks ago, I abruptly noticed that my front right tyre pressure was lower than the rest. I went to a gas station and filled air in the tyre and all was good. I drove over 200 miles in 3 days and did not see any significant issues. After this, I didn't drive for about 3 days as I was working for home. Over these 3 days the tyres seemed to have lost pressure again! I got my types checked and turns out the wheel rims, which are manufactured by Mercedes have a crack in them. This has happened out of nowhere and for absolutely no reason at all. I did not hit anything or go over any potholes. As a certified engineer, I can attest to the fact that this is not normal, the wheel rims getting damaged before the tyres of the car are affected is not good design on the part of Mercedes. I have seen a lot of forums and a lot of people complaining about this issue and I firmly believe action needs to be taken against Mercedes to rectify this life threatening issue. Thank you.