2018 MERCEDES-BENZ AMG CLA45 Complaints

Regarding 2018 CLA 45 AMG: On 9-21-21, while I was driving approximately 45 MPH on a 4 lane road, suddenly the car completely shut down. A message simultaneously popped up that the car was disabled and instructed me to look up in manual. Immediately I turned right into the first driveway where the car came to a stop. I was able to restart car and drive home. At that point, the car's total mileage was 17,189. 10-7-21: Deeming the car unsafe to drive, I had the car towed to Mercedes-Benz of Raleigh for a pre-arranged appointment on 10-8-21with service advisor Christopher Moore. After the tech ran numerous tests, he found the ME control unit was faulty and replaced it at no charge. Since I drove it back home, I haven't driven it since.

The contact owns a 2018 Mercedes-Benz AMG CLA45. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was unavailable. The dealer was notified of the issue however, the contact was informed that the part was not yet available. The manufacturer was notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Manufacturer has not fixed the outstanding software safety recall in a timely fashion. I have contacted them over 10 times and no one has any idea when the software update will be sent and there is no one they can escalate the issue to. I use the car for work, but I am not allowed to use a car with an outstanding safety recall.

WE WERE ADVISED MERCEDES-BENZ IS ISSUING A RECALL DUE TO MOLD EXISTING IN THE FACTORY HVAC SYSTEM FROM A LAW FIRM MAILER. WHEN CONTACTING MERCEDES-BENZ, THEY STATED THEY ARE OF THE PROBLEM AND TOLD US A RECALL WOULD BE TAKING PLACE AROUND JANUARY 2021. WE BOUGHT THIS VEHICLE NEW IN OCTOBER 2018 AND INGEST POSSIBLE MOLD SPORES DAILY WHILE ENDURING A HORRIBLE MUSTY SMELL. WE ATTEMPTED TO TRADE IN OUR VEHICLE FOR A NEWER MODEL AND WERE INSULTED WITH THE SALES MANAGER'S RESULTS AT ZT MOTORS, FORT WALTON BEACH, FL. SO, NOW WE ARE STUCK WITH A $70,000 VEHICLE, PAYING MONTHLY PAYMENTS, AND NOT BEING INFORMED DIRECTLY BY MERCEDES WHEN THIS CORRECTION WILL TAKE PLACE. I HAVE AN AUTOIMMUNE DISORDER AND BEING AROUND MOLD IS EXTREMELY DANGEROUS FOR ME. VERY DISGUSTED BY MERCEDES-BENZ AND WILL NEVER PURCHASE ANOTHER AS THEY DO NOT TAKE CARE OF THEIR LOYAL CUSTOMERS.

ACCELERATING OUT OF A LEFT TURN, THE CAR HESITATED MOMENTARILY THEN THE ENGINE COMPLETELY SHUT DOWN IN TRAFFIC. THE DASH INDICATED THAT THE CAR HAD BECOME INOPERATIVE, POSSIBLY DUE TO THE ELECTRONIC STABILITY PROGRAM (ESP) ISSUE.

AS I ACCELERATED OUT OF A LEFT TURN, THE ENGINE SUDDENLY SHUT OFF, THE TRANSMISSION SHIFTED INTO NEUTRAL, AND THE DASH INDICATED THAT THE VEHICLE WAS 'INOPERABLE'. I PULLED OVER AND TURNED OFF THE IGNITION. WHEN I ATTEMPTED TO RESTART, THE VEHICLE STARTED WITH NO ISSUES.