2013 MERCEDES-BENZ C250 Complaints

WHEN THE VEHICLE IS STATIONARY, IT TAKES FOUR CLICKS TO TURN OVER. AFTER TURNOVER, IT IDLES ROUGH, AND MAKES A RATTLE NOISE AROUND 1500 RPM. MERCEDES RAN A DIAGNOSTIC AND SAID IT WAS A P034062 CODE AND RECOMMENDED REPLACING CAMSHAFT ADJUSTERS AND CAMSHAFT ADJUSTER MAGNET AND SEALS. THE COST WAS $4500. THIS IS A VERY COMMON PROBLEM IN THESE MERCEDES AND I BELIEVE THEIR SHOULD BE A RECALL AS THIS COULD CAUSE ENGINE DAMAGE WHILE DRIVING OR POSE A SIGNIFICANT SAFETY ISSUE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY AIRBAG ON THE DRIVER SIDE WAS LOOSED AND THE RIGHT SIDE OF THE AIRBAG IS POPPED OUT ON THE STEERING WHEEL JULY 2, 2019. I WAS STATIONARY WHEN I NOTICED THIS, SO I RETURNED THE CAR TO THE MERCEDES DEALERSHIP IN SUGARLAND, TX TO BE FIXED ON JULY 2,2019. THE SERVICE ADVISOR INFORMED ME THAT MERCEDES WOULD SPECIAL ORDER THE PART AND FIX IT. ON JULY 3, 2019 I RECEIVED A CALL FROM THE DEALERSHIP STATING THE TECHNICIAN HAD INSPECTED IT AND CHECKED THE SPRINGS. THAT THEY TIGHTEN IT BACK UP AND IT LOOK OK AND I NEED TO WAIT UNTIL I RECEIVE MY SECOND LETTER FROM MERCEDES BEFORE THEY CAN REPLACED THE AIRBAG THAT I NEED TO COME IN AND PICK UP THE CAR THAT IT WAS READY. THE AIRBAG WAS NOT REPLACED. WHEN WILL I RECEIVE A SECOND LETTER TO REPLACE THE TAKATA RECALL AIRBAG?

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THEY WERE WAITING ON A REMEDY FOR AN UNKNOWN AIR BAG RECALL FOR THE PAST NINETEEN MONTHS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ONTARIO (3787 EAST GUAFTI RD, ONTARIO, CA 91761, 909-212-8400) AND THE CONTACT WAS REPEATEDLY INFORMED THAT A REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NOTHING HAS HAPPENED TO ME OR MY CAR, BUT I AM CONCERNED FOR OUR SAFETY. IS THIS COMPLAINT FORM ONLY FOR PEOPLE WHO HAVE ALREADY HAD AN ACCIDENT OR PASSED AWAY DUE TO THIS RECALL? THE RECALL IS OPEN AND PARTS AREN'T READY!? I AM TRYING TO SELL MY CAR DUE TO A FINANCIAL ISSUE/HARDSHIP. I NEED TO KNOW HOW YOU ARE GOING TO RESOLVE THIS PROBLEM?

TAKATA RECALL APPEARS TO HAVE BECOME A BAD JOKE. IT HAS BEEN 16 MONTHS SINCE RECEIVING A LETTER FROM MERCEDES BENZ ACKNOWLEDGING THE DANGER OF OUR AIRBAGS NEEDING REPLACEMENT AND BEING A PART OF THE TAKATA RECALL (FEB 2018 TO JUNE 2019). MERCEDES BENZ HAS THEIR NOTIFICATION OF THIS RECALL, ON THEIR OWN MBUSA WEBSITE AS JAN 10, 2016 (NHTSA RECALL NUMBER 18V043). MBZ HAS STATED THE STATUS OF THIS RECALL AS "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." SINCE A VERY LONG TIME, WITH NO APPARENT CHANGES OR UPDATES. IT IS BECOMING CLEAR THAT MBZ HAS NO INTENTION OF FULFILLING THIS RECALL, AND APPARENTLY QUITE CONTENT TO LEAVE THE PASSENGERS AND DRIVERS OF THEIR VEHICLES IN DANGER OF INJURY, MAIMING, AND/OR DEATH FROM A REPAIRABLE PROBLEM THAT IS WELL KNOWN FOR QUITE SOME TIME NOW.

TAKATA RECALL IN A LETTER DATED FEBRUARY 2018 I WAS NOTIFIED BY MERCEDES BENZ THAT MY C250 SEDAN HAD A DEFECTIVE AIRBAG THAT WOULD NEED REPLACEMENT. THE LETTER WENT ON TO SAY THAT PARTS WERE NOT YET AVAILABLE BUT I WOULD BE NOTIFIED WHEN THEY BECAME AVAILABLE IN 2018. SOME TIME LATER, THE MBUSA (MBUSA.COM) WEBSITE PUBLISHED A REPAIR SCHEDULE INDICATING THAT PARTS FOR MY CAR WOULD NOT BE AVAILABLE IN 2018 BUT WOULD BE IN EARLY 2019. NOW THE MBUSA WEBSITE SAYS THAT THE EXPECTED TIME FOR REPAIR PARTS IS APRIL 2020. THIS IS COMPLETELY UNACCEPTABLE BECAUSE THE CAR WILL BE OVER SEVEN YEARS OLD AT THAT POINT. THAT IS LESS THAN THE AMOUNT OF TIME THAT IT TOOK FOR THE FIRST FAULTY AIRBAGS TO BEGIN KILLING AND MAIMING DRIVERS AND PASSENGERS. MY CAR IS IN PRIORITY GROUP 9. THE NHTSA DOCUMENTATION SHOWS THAT MANUFACTURERS SHOULD HAVE ACQUIRED SUFFICIENT PARTS FOR REPAIR OF PG 9 CARS BY JUNE OF 2018, BUT IN A LETTER OWNERS, THE CEO OF MERCEDES SAYS THAT THIS IS OUT OF HIS CONTROL. IT IS MY OPINION THAT MERCEDES BENZ IS OUT OF COMPLIANCE WITH 49 USC 301 AND THAT ACTION SHOULD BE TAKEN TO CAUSE THEM TO FOLLOW THROUGH WITH THE REQUIRED REPAIRS IN A TIMELY MANNER.

WHEN ACCELERATING, THE CAR WILL JUST LOSE ALL POWER AND STOP ACCELERATING. THIS THROWS YOU FORWARD AND KILLS POWER TO THE ENGINE PREVENTING YOU FROM SPEEDING UP. IT THEN GOES INTO LIMP MODE AND HAVE TO RESTART THE CAR SEVERAL TIMES BEFORE EXITING LIMP MODE. WHEN TAKING THE CAR TO THE DEALER THEY SAY IT JUST DETECTS A FUEL ERROR AND STOPS THE ENGINE TO PREVENT DAMAGE. THIS HAPPENED ONCE ON A HIGHWAY AND ONCE ON A CITY STREET AS I WAS TURNING.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18VC43000 (AIR BAGS). STAR MOTOR CARS (7000 KATY ROAD, HOUSTON, TX 77024, 713-868-6800) WAS CONTACTED ON MULTIPLE OCCASIONS AND STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THERE WAS NO ESTIMATED TIME FOR WHEN THE PARTS WOULD BE RECEIVED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250C. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SCHUMACHER EUROPEAN (18530 N SCOTTSDALE RD, PHOENIX, AZ 85054, (480) 470-7746) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.