2014 MERCEDES-BENZ C250 Complaints

TAKATA RECALL. OUR COMPLAINT IS REGARDING THE UNREASONABLE DELAY IN PROVIDING US WITH A GOOD REPLACEMENT PART. BECAUSE OF THE RECALL WE HAVE BEEN UNABLE TO USE THE CAR OR RISK SERIOUS BODILY INJURY OR DEATH IF THE AIRBAG SHOULD DEPLOY AND EXPLODE. IN THE MEANTIME WE HAVE TO FIND ALTERNATE TRANSPORTATION, CONTINUE MAKING PAYMENTS ON THE CAR, AND ARE UNABLE TO SELL IT. SHOULD WE DECIDE TO USE IT AND GET INJURED BY THE AIRBAG WE WILL HAVE NO REMEDY AT LAW BECAUSE WE THEY WILL CONSIDER THAT ASSUMED THE RISK BY USING IT EVEN WITH KNOWLEDGE OF THE RECALL. WE WANTED OUR REPLACEMENT PART MONTHS AGO AND NOW ITS BEEN JUST TOO LONG. OTHER VEHICLES WITH THE SAME RECALL HAVE HAD REPLACEMENTS ALREADY. MERCEDES BENZ IS NOT ACTING FAST ENOUGH AND THIS DELAY CAN ONLY CAUSE MORE PROBLEMS FOR OUR SOCIETY AS A WHOLE AS SOME PEOPLE MAY CONTINUE TO USE THEIR CARS DESPITE THEW RECALL. WE RECEIVED OUR NOTICE IN FEBRUARY OF 2018. TO THE QUESTION BELOW REGARDING "WHEN DID THIS HAPPEN" I USED THE DATE OF THE RECALL NOTICE. WE HAVE AVOIDED USING THE CAR AND HAVE NOT BEEN INVOLVED IN AN ACCIDENT. THANK YOU.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) WAS RECEIVED IN OCTOBER OF 2017. THE DEALER (MERCEDES-BENZ OF FT. LAUDERDALE, 2411 S. FEDERAL HIGHWAY, FT LAUDERDALE, FL) INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SRS WARNING INDICATOR WAS RESET. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (MERCEDES-BENZ OF TAMPA, 4400 NORTH DALE MABRY HIGHWAY, TAMPA, FL 33614, (813) 579-2138) WHERE IT WAS DIAGNOSED THAT THE SRS WARNING INDICATOR NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 34,200. *TT CONSUMER STATED CALLED MERCEDEZ BENZ HOTLINE & CUSTOMER SERVICE TWICE. 1ST THEY TOLD IF SRS LIGHT WAS ON TO STOP DRIVING CAR IMMEDIATELY & HAVE IT TOWED TO THE DEALER- WHICH I DID ON 12-13-17. SRS LIGHT WAS RESET BY DEALER AFTER HAVING CAR FOR 5 DAYS ON 1-2-18 LIGHT (SRS) CAME ON AGAIN& I HAD CAR TOWED TO DEALER AGAIN. AT THIS TIME DEALER TOLD THERE WAS NOTHING MORE THEY COULD DO FOR ME. UPDATED 10/9/18*JB

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLETCHER JONES IMPORTS (7300 W SAHARA AVE, LAS VEGAS, NV 89117, (702) 364-2700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING AT AN UNKNOWN SPEED, THE SRS INDICATOR SUDDENLY ILLUMINATED. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) IN OCTOBER OF 2017. AFTER NOTIFYING THE DEALER (FLETCHER JONES MERCEDES-BENZ IN LAS VEGAS, NV), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000. PARTS DISTRIBUTION DISCONNECT.

I WAS DRIVING ON THE FREEWAY AT AROUND 9AM CST HEADED TO DFW AIRPORT WHEN ALL OF A SUDDEN I JUST HEARD A LOUD BANG. I IMMEDIATELY FELT PRESSURE IN MY EARS AND IT NOW FELT LIKE THERE WAS A WINDOW OPEN. HAVING PULLED OUT TO A SAFE SPOT ON THE SIDE OF THE FREEWAY TO INSPECT THE VEHICLE, I WAS SHOCKED TO SEE THE SUNROOF GLASS IS WHAT HAD EXPLODED.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RBM OF ATLANTA INC., 7640 ROSWELL RD, ATLANTA, GA 30350, 770-390-0700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

HI, WE WERE LIVING IN THE USA AND RECENTLY MOVED TO CANADA AND IMPORTED OUR CAR AS WELL. THIS IS WHEN WE REALIZED THAT THERE IS AN ACTIVE RECALL ON OUR CAR. BECAUSE OF THIS RECALL WE ARE NOT ABLE TO COMPLETE THE INSPECTION AND REGISTER OUR CAR IN CANADA. WE HAVE BEEN FOLLOWING UP WITH MERCEDES USA FOR MORE THAN 6 MONTHS NOW AND NO UPDATE ON THIS. KINDLY HELP US IN THIS REGARD.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SAN DIEGO AT (858) 569-6900 (LOCATED AT 4750 KEARNY MESA RD, SAN DIEGO, CA 92111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE DRIVER'S SIDE INTERIOR DOOR HANDLE IS DEFECTIVE AND BROKEN. MBUSA REFUSES TO HONOR EXTENDED WARRANTY TO REPLACE DEFECTIVE PARTS.