2014 MERCEDES-BENZ C250 Complaints

DRIVING ON A FOUR-LANE STREET (TWO LANES ON EACH SIDE) WITH MY TWO KIDS. THE 2014 C250 HAD A MALFUNCTION WITH THE ELECTRIC STEERING: AUTOMATICALLY JERKING THE CAR TO THE RIGHT. I LOST CONTROL OF THE CAR AND HIT THE CURB. IT FELT LIKE WE WENT AIRBORNE. I TURNED THE STEERING WHEEL TO THE LEFT TO TRY TO STABILIZE THE CAR, QUICKLY REALIZING THERE WAS TRUCK TO THE LEFT I TURNED THE STEERING WHEEL BACK TO THE RIGHT TO AVOID HITTING THE TRUCK. THIS CAUSED ME TO HIT THE CURB AGAIN. IT ALL HAPPENED SO FAST IT WAS HARD TO STABILIZE THE CAR. MERCEDES-BENZ (EXPRESSED AS MBUSA) HAD MY CAR FOR OVER A MONTH. IN THEIR INCIDENT QUESTIONNAIRE THEY ASKED TO GRANT PERMISSION TO IMAGE THE DATA CONTAINED IN THE VEHICLE'S EVENT DATA RECORDER (EDR). I SENT THE QUESTIONNAIRE TO MY INSURANCE, AND WE DIDN'T NOT GRANT MBUSA PERMISSION AS THE LESSEE. MBUSA BROKE THE LAW AND WENT WITHOUT MY PERMISSION AND IMAGED THE DATA. THAN CAME BACK AND STATED THAT THEY WOULD NOT COVER THE DAMAGE, AS THE EDR STATED THAT I HIT THE CURB. MBUSA EXPRESSED THAT I WOULD HAVE TO PAY OUT OF POCKET FOR THEIR MALFUNCTION. I ASKED FOR A COPY OF THE RECORDED CONVERSATION AND I WANT THE REPORT. IT WAS EXPRESSED BY MBUSA THAT I WOULD HAVE TO GET A COURT SUBPOENA FOR THEM TO GIVE ME THE INFORMATION. I CALLED A ATTORNEY AND THIS IS AGAINST THE LAW; AND IS ALL TACTICS/STRATEGIES ON MBUSA PART TO NOT TAKE RESPONSIBILITY BECAUSE THEY WOULD BY LAW HAVE TO REPORT IT TO NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA). ALL I WANTED WAS TO KEEP MY FAMILY SAFE, AND FOR MBUSA TO TAKE THE CAR BACK AS IT WAS AROUND 3 MONTHS OLD WHEN THE ACCIDENT ACCUSED. IF I FIGHT THIS: JUST TO GET SOMEONE TO REVIEW THE EDR WILL COST AROUND $10,000. GREAT BUSINESS STRATEGY MBUSA IN KEEPING YOUR CUSTOMERS SAFE UNTIL SOMEONE DIES BECAUSE OF YOUR LACK OF HUMILITY! *TR

I PURCHASED THIS C250 IN DEC 2013, HAVE 3 SIMILAR OCCURRENCE WERE THE ENGINE FAILED TO RESPOND. ONCE COMING OUT OF A LIGHT, AND TWICE ON I-95 BOTH TIMES TRYING TO SWITCH LANES TO GET OUT OF ON COMING TRAFFIC, AND ON BOTH OCCASIONS THE VEHICLE DID NOT RESPOND TO THE GAS PEDAL. ONE OF THE INCIDENTS OCCURRED WITH CRUISE CONTROL ENGAGED. WE WERE LUCKY WERE NOT KILLED BY THE SEMI TRACTOR TRAILERS. AM A RETIRE AIR FORCE FIREFIGHTER AND I HAVE SEEN SOME HORRIBLE STUFF ON THE HIGHWAYS, THANK GOD IT WAS NOT MEANT TO BE THOSE DAYS. I CONTACTED MERCEDES-BENZ USA HQ. ON ALL THESE SAFETY OCCURRENCE BELOW AND ALL [XXX] AT HQ 1 800 367 6372 [XXX] WOULD TELL ME IS THAT VEHICLE WAS UNDER WARRANTY.... ON THE LAST TIME IT HAPPEN THEY SAID THE NEW ENGINE HAD BACKFIRED AND THEY WERE GOING THE REPLACE A FUEL PORT OR SOMETHING... IN THIS NEW VEHICLE. ENGINE 3X, NEW BRAKES, ALIGNMENT, DEAD BATTERY, TAN LEATHER TURNING BLUE. THANKS IN ADVANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS PROBLEM FIRST STARTED 2 DAYS AFTER PURCHASE OF THIS BRAND NEW 2014 MERCEDES C CLASS. UPON STARTING THE VEHICLE THE EMERGENCY BRAKE INDICATOR LIGHT COMES ON AND ALARM STARTS DINGING EVEN THOUGH THE EMERGENCY BRAKE HAS NEVER BEEN APPLIED. THE ONLY WAY TO MAKE IT STOP IS TO PULL THE EMERGENCY BRAKE RELEASE LEVER. THIS HAS OCCURRED DURING INITIAL START-UP AND WHILE DRIVING. THE PROBLEM WAS REPORTED TO THE DEALERSHIP AND THEIR TECHNICIANS RESPONSE IS " THE C CLASS DOES THAT". AFTER TAKING THE VEHICLE BACK TO THE DEALER THE TECHNICIANS SAID SINCE THEY COULDN'T RECREATE THE PROBLEM, NOTHING MUST BE WRONG. ONCE I DROVE 30 MILES TO THE DEALERSHIP WITH THE EMERGENCY BRAKE LIGHT ON AND ALARM DINGING SO THEY COULD WITNESS IT. THE MANAGER AND TECHNICIAN MET ME IN THE GARAGE AND HAD ME PULL THE LEVER; THE PEDAL ACTUALLY MOVED BY ABOUT AN INCH. THE MANAGER AND TECH PRACTICALLY ACCUSED ME OF PARTIALLY APPLYING THE BRAKE (WHICH I TOLD THEM I HAVE NEVER PULLED SINCE OWNING THE CAR). I TOLD THEM THIS MAKES THE SITUATION EVEN MORE SERIOUS BECAUSE THE BRAKE MAY ACTUALLY AUTO-APPLY WHILE DRIVING. STILL, NO CONCERN ABOUT SAFETY, OR RESOLVING THE PROBLEM. THEIR RESOLUTION WAS FOR ME TO BRING THE VEHICLE IN TO TRADE FOR A USED 2013 OR USED 2014 OR PAY TO MOVE INTO THE E CLASS WHICH THEY SAY DOESN'T HAVE THIS PROBLEM. *TR

I WAS DRIVING FOUR DAYS AFTER I LEASED MY BRAND NEW C250 2014 MERCEDES, AND THE CAR DIED IN THE MIDDLE OF A BUSY STREET. THE COP AND I COULDNT EVEN MOVE IT TO THE SIDE OF THE STREET. I AM WORRIED THIS WILL HAPPEN AGAIN. THUS I HAVE BEEN CALLING MERCEDES TO PLEASE REPLACE THE CAR WITH A SAFE ONE. *TR