2013 MERCEDES-BENZ C250 Complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DEPRESSING THE HORN, IT FAILED TO OPERATE AND THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA 30305, (800) 399-3804). THE CONTACT WAS INFORMED THAT DEALERS WERE ADVISED NOT TO SERVICE VEHICLES WITH A TAKATA AIR BAG RECALL FOR WHICH THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

THE DRIVER DOOR HANDLE IS BROKEN, AND WE HAD THE PART ON ORDER SINCE 11/7/2017 YEAR, WE CAN NOT GET OUT OF THE CAR, ONLY WHEN WE ROLL DOWN THE WINDOW. IF THERE IS AN ACCIDENT THERE IS NO WAY OF ESCAPING.

TAKATA INFLATORS - I WAS SOLD A MERCEDES C250 BY AN AUTHORIZED MERCEDES DEALERSHIP AS A CERTIFIED PRE-OWNED VEHICLE IN MARCH 2016. WHILE SELLING THE VEHICLE, THE DEALERSHIP SHOWED ME A CARFAX REPORT WITH NO OPEN RECALLS. THIS RECALL HAS BEEN OPEN SINCE JAN 2016 IMPLYING THAT I WAS SOLD THE VEHICLE USING FRAUDULENT INFORMATION. ALSO SINCE THEN IT HAS BEEN 2 YEARS WITH NO REMEDY AS THE PARTS ARE NOT AVAILABLE. I CONTACTED THE CUSTOMER SERVICE AND WAS TOLD THEY CANNTO HELP SOLVE THIS.

TAKATA RECALL: I WAS INFORMED ABOUT THIS RECALL REGARDING PASSENGER SIDE AIR BAG LAST FALL 2017. AS OF TODAY 6/18/18 NO REPAIR HAS BEEN MADE. I FEEL VERY ENDANGERED WHILE DRIVING IN MY CAR. IT ALSO RENDERS MY VEHICLE NON-SALEABLE. PLEASE LET ME KNOW WHEN I CAN EXPECT TO HAVE THIS DEFECT REMEDIED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

GAS STATION NOZZLES REPEATEDLY GET STUCK IN CAR GAS TANK WHEN REFUELING. THE GAS STATION NOZZLE DO NOT CONTAIN THE SPRING AROUND THE NOZZLE, THEY ARE SMOOTH WITH NOTHING ON THE NOZZLE THAT COULD CATCH ON THE CAR. IT HAPPENS AT ALL GAS STATIONS FROM 76 TO COSTCO GAS. IT TAKES 5-10 MINUTES TO REMOVE IT WITH VARYING FORCE AND VARYING ANGLES. NOZZLE WILL SPIN AROUND FREELY BUT WILL NOT RELEASE . LATEST INCIDENT REQUIRED EXTREME FORCE 200LB MAN PULLING WITH ALL BODY WEIGHT. THIS ACTION CAUSED THE INTERNAL ROLLED METAL THAT HOLDS GAS CAB IN TO BEND UP AND OUT WHICH THEN PREVENTED THE GAS CAP FROM BEING SCREWED BACK ON. IT IS UNEXPLAINED HOW THE ROLLED METAL WAS ABLE TO LATCH TO THE GAS STATION NOZZLE AND THEN BEND UP AND OUT (SEE PICTURE) WHEN AGAIN THE GAS STATION NOZZLE IS SMOOTH. WHEN PLACING GAS STATION NOZZLE INTO THE CAR IT SLIDES IN VERY SMOOTHLY WITH NO HINT IT WILL NOT COME OUT. THERE IS A PLASTIC PIECE IN THE CAR WHERE THE NOZZLE SLIPS IN BETWEEN (SEE PICTURE). THIS APPEARS TO BE PREVENTING THE GAS STATION NOZZLE FROM BEING REMOVED BUT IT DOES NOT EXPLAIN THE DAMAGE CAUSED WHEN REMOVING GAS STATION NOZZLE. A HAMMER WAS USED (NOT SAFE WITH CHANCE OF SPARK BUT ONLY WAY TO BEND IT, PLIERS WILL NOT WORK) TO BEND BACK THE METAL (SEE PICTURE) SO THAT GAS CAP WOULD SEAT PROPERLY. IT IS UNCLEAR AT THIS MOMENT IF THE CAR CAN BE REFUELED OR IF DAMAGE NEEDS TO BE REPAIRED. GAS STATION ATTENDANT SAID "I SEE MANY MERCEDES HAVE THIS PROBLEM". THE PROBLEM APPEARS TO ONLY HAPPEN IN CALIFORNIA. TRAVELING ACROSS COUNTRY FROM WASHINGTON DC TO CALIFORNIA, NOT ONE TIME DID THE NOZZLE GET STUCK IN THE CAR. IT HAS BEEN SOMETHING I HAVE PREVIOUSLY JUST DEALT WITH KNOWING EACH TIME I CAN GET IT OUT BUT TAKES 2-3 MINUTES. NOTE, I DRIVE 3-5K MILES A YEAR.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (AUTOBAHN MOTORS, 1-800-585-5661) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER INFORMED THE CONTACT THAT NHTSA DETERMINED WHICH STATES RECEIVED THE AIR BAGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MERCEDES BENZ C250. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE VEHICLE MUST BE REPAIRED BEFORE IT CAN BE LEGALLY TRANSPORTED TO THE CONSUMER'S HOME IN CANADA. *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

SUNROOF EXPLODES AND SHATTERS FOR NO APPARENT REASON WHILE DRIVING STRAIGHT ON THE HIGHWAY. TAKATA RECALL AS WELL.

TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ C250. WHILE DRIVING 30 MPH, A FOUL ODOR ENTERED THE CABIN OF THE VEHICLE AND SMOKE WAS SEEN. THE CONTACT EXITED THE VEHICLE AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUFFERED SMOKE INHALATION THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN MERCEDES-BENZ DEALER IN PALM BEACH, FLORIDA AND DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,200.