2013 MERCEDES-BENZ C250 Complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. HOEHN MOTORS IN CARLSBAD, CALIFORNIA WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2013 MERCEDES BENZ 250E. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS

ON MAY 13, 2018, MY DRIVER'S SIDE DOOR HANDLE WOULD NOT OPEN. I HAD BEEN DRIVING AND WENT TO EXIT THE VEHICLE AND COULD NOT GET OUT. I PANICKED THAT I COULD NOT EXIT. I HAD TO START THE CAR TO ROLL DOWN THE WINDOW AND TO OPEN DRIVERS DOOR FROM OUTSIDE. I TOOK IT IN FOR SERVICE REPAIR AND NOTIFIED THE PLASTIC HANDLE BROKE AWAY INSIDE THE DOOR PANEL. TOLD IT WOULD BE 6-12 MONTHS OR LONGER WAIT TIME TO RECEIVE REPLACEMENT DOOR PANEL. MERCEDES BENZ DOES NOT JUST SELL A HANDLE REPLACEMENT AND HAVE TO PURCHASE THE WHOLE INTERIOR DOOR TRIM.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (BEORNE MERCEDES-BENZ IN BEORNE, TX), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

PROBLEM: I'M UNABLE TO OPEN MY DRIVER DOOR FROM THE INSIDE. I HAVE TO ROLL DOWN MY WINDOW TO OPEN MY DRIVER DOOR. HOW DID THIS HAPPEN? I OPENED MY CAR DOOR. WHEN I GOT BACK ON THE INSIDE DOOR HANDLE WAS LOOSE. CONTACT WITH DEALER: I WENT TO THE DEALER TO RECTIFY PROBLEM. THEY TOLD ME I HAD TO REPLACE MY INTERIOR DOOR PANEL - WHICH I HAVE NO ISSUE WITH. HOWEVER, THE SERVICE ADVISOR TOLD ME THAT LOCATION DID NOT HAVE THE PANEL I NEEDED AND MERCEDES WAS NO LONGER MAKING THE PART FOR THIS 2013 VEHICLE. HE TOLD ME THEIR WERE ONLY 3 INTERIOR PANELS IN CALIFORNIA. 1 IN SAN DIEGO AND 2 IN SACRAMENTO. I CALLED BOTH LOCATIONS. ALL WERE ON HOLD FOR OTHER CUSTOMERS. I BOUGHT THIS CAR IN 2013. BRAND NEW. I NOW HAVE 138,000 MILES ON IT - THAT I ALONE PUT ON THE VEHICLE. I DO NOT FEEL SAFE DRIVING A VEHICLE WHERE I CAN I OPEN THE DRIVER DOOR FROM THE INSIDE. IN ADDITION, TO BE INFORMED THAT MERCEDES IS NO LONGER MAKING A PART FOR A 2013 VEHICLE IS UNACCEPTABLE. WHEN PEOPLE GET IN ACCIDENTS, HOW IS THE PANEL REPLACED. I WENT ONLINE AND SAW SIMILAR COMPLAINTS ABOUT THIS ISSUE. I DON'T HAVE A PROBLEM PAYING FOR AN INTERIOR DOOR PANEL. I JUST WANT TO BE ABLE TO FEEL SAFE AND HAVE THE ABILITY TO OPEN MY DRIVER DOOR FROM THE INSIDEZ

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JANUARY OF 2017. THE CONTACT CALLED MERCEDES-BENZ OF DELRAY IN DELRAY BEACH, FL 33444 (PHONE: (561) 291-6095) NUMEROUS TIMES REQUESTING INFORMATION ON PART AVAILABILITY. THE DEALER INFORMED THE CONTACT THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE DEALER WOULD CALL THE CONTACT WHEN PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS

"TAKATA RECALL". I RECEIVED A "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDES-BENZ USA, DATED NOVEMBER 2017 STATING THAT MY 2013 MERCEDEZ-BENZ C250 WAS BEING RECALLED DUE TO DEFECTIVE "TAKATA AIR BAGS". I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD THAT THEY WOULD CONTACT ME WHEN REPLACEMENT PARTS ARE AVAILABLE. I RECEIVED A SECOND "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDEZ-BENZ USA (DATED FEBRUARY 2018) STATING THAT I SHOULD CONTACT MY LOCAL MERCEDEZ-BENZ DEALERSHIP IMMEDIATELY TO HAVE THE "TAKATA AIRBAGS REPLACED. I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD ME THAT THE REPLACEMENT PARTS WERE STILL NOT AVAILABLE AND THEY WILL CALL ME WHEN THEY ARE AVAILABLE. TODAY (07MAY2018) I RECEIVED A LETTER FROM MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) TELLING ME THAT MY 2013 MERCEDEZ-BENZ C250 HAS A "SAFETY RECALL ISSUE" DUE TO DEFECTIVE TAKATA AIRBAGS AND I SHOULD CONTACT THE SERVICE DEPARTMENT AT (855) 456-8774. I CONTACTED THE SERVICE DEPARTMENT OF MERCEDEZ OF ORLANDO AND THEY TOLD ME THAT THEY DON'T HAVE THE REPLACEMENT PARTS AND THEY WILL CONTACT ME AS SOON AS THEY HAVE THE PARTS. CONCLUSION: IT HAS BEEN 18 MONTHS SINCE I RECEIVED THE FIRST "SAFTY RECALL NOTICE" FROM MERCEDEZ-BENZ USA AND I STILL HAVEN'T HAD MY "RECALL ISSUES" FIXED. THIS IS TOTALLT UNACCEPTABLE. I AM DRIVING AN "UNSAFE" VEHICLE AND IS UNDER A "MANDATORY RECALL" AND MY LOCAL MERCEDEZ-BENZ DEARLER (MERCEDEZ OF ORLANDO) IS JERKING ME AROUND AND REFUSING TO FIX MY VEHICLE. IF I GET HURT OR INJURED IN A CAR ACCIDENT DUE TO THESE "SAFETY RECALL ISSUES" WHO IS LIABLE?

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED HOEHN MOTORS AT 760-438-4454 (5475 CAR COUNTRY DR., CARLSBAD, CA 92008) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY CAR HAS 47K MILEAGE AND THE CHECK ENGINE LIGHT WAS ON A FEW WEEKS AGO. THE ERROR CODE WAS P0340 CAMSHAFT POSITION SENSOR CIRCUIT MALFUNCTION. THE MERCEDES BENZ DEALER TECHNICIANS CHECKED THE CHECK AND FOUND THAT THE ISSUE WAS CAUSED BY TIMING CHAIN AND THEY HAD TO REPLACE IT. I DID RESEARCH ONLINE AND FOUND LOTS OF MB C250 2012 AND 2013 CARS WITH SIMILAR MILEAGE (40K TO 60K) HAD EXACT SAME ISSUE AS MINE. IT CAN CAUSE CRANKY START, FAILURE TO ACCELERATE WHILE DRIVING AND LOSING POWER. IT CAN BE EXTREMELY DANGEROUS WHEN CAR WITH THIS ISSUE ON THE ROAD, ESPECIALLY ON HIGHWAYS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO AT (210) 920-3235 (LOCATED AT 9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT