2013 MERCEDES-BENZ C250 Complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT FOUND WATER ON THE FLOOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRAINAGE CHANNEL ON THE SUN ROOF WAS PLUGGED AND CAUSED WATER TO DRAIN INTO THE VEHICLE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT WAS ADVISED TO CONTACT THE INSURANCE COMPANY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,234. UPDATED 06/23/17*LJ *AS

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING APPROXIMATELY 58 MPH IN THE RAIN, THE VEHICLE HYDROPLANED, FLIPPED TWICE, AND CRASHED IN A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELTS DID NOT SECURE BOTH THE DRIVER AND FRONT PASSENGER TIGHT ENOUGH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER STRUCK HER HEAD ON THE STEERING WHEEL AND THE FRONT PASSENGER STRUCK HER HEAD ON THE DASHBOARD. BOTH OCCUPANTS SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. IT WAS NOT DETERMINED WHETHER THE VEHICLE WAS TOTALED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

INVOLVED IN A REAR END COLLISION, WHICH TRIPPED ALL AIRBAG & SEAT BELT SENSORS. INCLUDING THE REAR SEAT BELTS, CAUSING THEM TO NOT LOCK IN THE EVENT OF A COLLISION, RENDERING THE REAR SEAT TO BE UNSAFE FOR PASSENGERS. THE CAR HAS BEEN REPAIRED EXCEPT FOR THE REAR SEAT CUSHION. THE BODY SHOP HAS HAD THE SEAT CUSHION, BUT REFUSED TO INSTALL UNTIL THE INSURANCE COMPANY PAYS AN ADDITION $2000.00. THIS ACCIDENT HAPPENED ON 10/14/2016. I GOT THE CAR BACK ON 12/30/2017 WITH THE ORIGINAL REAR SEAT CUSHION INSTALLED. THIS HAS BEEN ONGOING FOR 4 MONTHS NOW, AND, NOBODY IS WILLING TO ASSIST ME. I HOPE I HAVE NOT WASTED YOUR TIME WITH THIS, BUT, DON'T KNOW WHAT ELSE TO DO

WHILE MERGING ONTO THE HIGHWAY MY MB C250 WITH 58K MILES SHIFTER SUDDENLY INTO 2ND GEAR. I MOVED ONTO THE SHOULDER AND STOPPED THE CAR. THE ENGINE LIGHT IMMEDIATELY ILLUMINATED. I TURNED THE CAR OFF. WHEN I STARTED IT AGAIN THE LIGHT WAS STILL ON. WHEN I SHIFTED INTO DRIVE THERE WAS A LOUD SOUND AND THE CAR JULTED FORWARD. I SHIFT BACK IN PARK BUT IT REPEATED THE SOUND AND JERK. I I SHIFTED INTO DRIVE AGAIN (SAME SOUND/JERK) AND PROCEDED AT 30MPH ON THE SHOULDER OF THE HIGHWAY TO A GERMAN AUTO REPAIR SHOP CLOSE BY. THEY CHECKED THE ENGINE CODES AND TOLD ME THAT THE ENTIRE TRANSMISSION SYSTEM MUST BE REPLACED. THEY SAID THAT ACCORDING TO THE COMBINATION OF CODES THAT EVERY MAJOR COMPONENT OF THE TRANSMISSION WAS SHOT. THEY SAID THAT THERE IS NO SPECIFIC REASON THIS WOULD HAPPEN BECAUSE MY TRANSMISSION FLUID WAS FULL AND CLEAN AND THE ENGINE DIDNT HAVE ENOUGH MILES FOR SO MANY DIFFERENT PARTS TO HAVE WORN OUT YET. THEY ALSO SAID THEY TO RESET THE COMPUTER BUT THE CAR WENT BACK INTO "LIMP MODE" AND ALL CODES CAME BACK. THE TRANSMISSION COST PLUS LABOR IS $4150. THIS WOULD HAVE BEEN COVERED BY WARRENTEE. UPON INVESTIGATING THIS MODEL AND THE PERTICULAR TRANSMISSION IN MY CAR (221.9) I FOUND HUNDREDS OF OWNERS WITH THE 221.9 HAVE HAD THE EXACT SAME PROBLEM. THIS TRANSMISSION HAS BEEN PUT IN MULTIPLE MB VEHICLES FOR THE PAST DECADE AND RANDOMLY OWNERS REPORT THIER CARS GOING INTO LIMP MODE AND NEEDING NEW TRANSMISSIONS. I BELIEVE MERCEDES HAS NEGLECTED TO RECALL THE PROBLEM BECCAUSE THAT TRANSMISSION IS USED IN SEVERAL MODELS FOR MANY YEARS AND THEY DO JOT WANT TO BE RESPONSIBLE FOR SO MANY REPAIRS. PLEASE LET ME KNOW IF THERE IS ANYTHING I CAN DO TO HELP MB TAKE RESPONSIBILITY FOR THIS FAULTY SYSTEM.

I WAS IN A MOTOR VEHICLE COLLISION RECENTLY, WITH SEVERE CAR DAMAGE FOR OVER $10K, BUT MY AIRBAGS DIDN'T DEPLOY.

ON 1/29/17 WE AWOKE TO THE SMELL OF SMOKE COMING FROM OUR GARAGE. UPON OPENING THE INSIDE DOOR TO OUR GARAGE, WE DISCOVERED THE ENTIRE GARAGE WAS ON FIRE. SUBSEQUENT INVESTIGATIONS RESULTED IN AN UNKNOWN CAUSE. HOWEVER THE FIRE WAS CENTERED AROUND THE LEFT REAR OF THE VEHICLE AND THE LEFT REAR DOOR WAS FOUND OPEN/AJAR? THE CAR HAD BEEN PARKED IN THE GARAGE FOR OVER 24 HOURS PRIOR AND AS RECENTLY AS 9PM THE NIGHT BEFORE ALL WAS WELL WHEN I VISITED THE GARAGE?

THE DOOR HANDLE BREAKS FROM THE INSIDE MAKING IT WHERE YOU CAN'T EXIT THE VEHICLE WITHOUT THE VEHICLE'S ENGINE ON AND WINDOW ROLLED DOWN TO OPEN HANDLE FROM THE OUTSIDE OF THE VEHICLE. MERCEDES CONSIDERS THE DOOR HANDLE TO BE A "TRIM PIECE" AND NOT A FUNCTIONAL PIECE OF THE VEHICLE. THIS IS A VERY SERIOUS ISSUE AND SHOULD BE A RECALL OR AT LEAST COVERED IN THE EXTENDED WARRANTY THAT CUSTOMERS PURCHASE. IN AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO EXIT MY VEHICLE IF THE ENGINE WAS TURNED OFF.

MERCEDES RELEASED A BULLETIN TO THEIR DEALERSHIPS THAT STATED THE RADIATOR HAS A COMPONENT THAT BURSTS AND CAUSES THE HEATER, AND ALL MOST ENGINE PARTS TO CLOG. THE ISSUE WAS TOLD TO ME TO BE "RARE". THE REASON THAT IT IS NOT CONSIDERED A RECALL BECAUSE IT HAS NOT HAPPENED ENOUGH. SEE ATTACHED REPORTS FROM WHEN I TOOK MY CAR FOR A BASIC A SERVICE N 1.16.17 AND LESS THAN TWO WEEKS LATER MY HEAT STOPPED WORKING, I TOOK MY CAR BACK TO MERCEDES IN DOING SO, THE ADVISOR STATED THAT THE RADIATOR HAS THE ISSUES THAT ARE KNOWN BY MERCEDES. I WAS TOLD BY THE ADVISOR THAT DURING MY A SERVICE THAT THE FLUIDS WERE NOT CHECKED. I DON'T UNDERSTAND BECAUSE ON THE REPORT IT HAS THAT IT WAS CHECKED. WHY ARE WE AS CONSUMERS BEING RIPPED OFF BY THESE LARGE DEALERSHIPS AND THEIR LEGAL PRICE GAUGING I WAS QUOTED A PRICE FOR 3K, WHICH IS UNREALISTIC WHEN I JUST PURCHASED MY CAR LESS THAN 5 MONTHS AGO. IN ADDITION PRIOR TO ME PURCHASING MY CAR I TOOK IT TO THE DEALERSHIP TO HAVE A PRE PURCHASE INSPECTION DONE, AND WAS TOLD THAT THE CAR WAS IMMACULATE CONDITION. THIS IS A DISGRACE AND IM EXTREMELY IRRITATED WITH THIS ISSUE, PLEASE HELP ME.

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW OCCUPANT RESTRAINT MODULE. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000. UPDATED 03/07/17*LJ *CN

WHEN THE CAR REACHES A CERTAIN SPEED THE DOORS LOCK AUTOMATICALLY BY DESIGN. WITH THE CHILD LOCKS FOR THE REAR DOORS TURNED OFF REAR PASSENGERS CANNOT OPEN THE REAR DOORS WITH THE DOOR HANDLE. THEY MUST FIRST BE UNLOCKED ELECTRONICALLY BY THE DRIVER OR BY PULLING THE LOCKING BUTTON UP AT THE DOOR. THE LATER REQUIRES AN EXTRA PROCEDURE TO GET OUT OF THE REAR SEAT IN AN EMERGENCY AND IS TOO DIFFICULT TO OPERATE BY A YOUNG OR OLDER PERSON. THIS ADVERSELY AFFECTS THE SAFETY OF REAR PASSENGERS. (THE 2017 MODEL C ALLOW THE REAR DOOR TO UNLOCK AFTER A SECOND PULLING OF THE DOOR HANDLE, A MORE OBVIOUS OR INTUITIVE AND LESS DIFFICULT WAY OF EGRESS. THIS IS NOT NOTICED PARTLY BECAUSE THE BACK SEATS ARE LESS FREQUENTLY OCCUPIED MY THE SINGLE OCCUPANT DRIVER. NOTICED FROM JAN 2013 TO PRESENT.