2013 MERCEDES-BENZ C250 Complaints

INTERMITTENT "INOPERABLE MODE" ILLUMINATED SINCE MILEAGE 41974. CAR DECELERATED ON THE HIGHWAY FROM 75MPH TO 10MPL NEARLY CAUSING AN ACCIDENT. PULLED OVER, TURNED OFF VEHICLE, WAS COMPLETELY SHAKEN UP. WAITED ABOUT 5 MINUTES, RESTARTED AND IT WAS NORMAL. THIS HAS HAPPENED 13 TIMES IN THE 6 MONTHS OF OWNERSHIP. DEALER WAS UNABLE TO DUPLICATE ISSUE. VEHICLE AGAIN DUPLICATED THE SAME PROBLEM, I MADE A LEFT TURN, ATTEMPTED TO ACCELERATE ON A CITY STREET AND IT BEGAN SHOWING THE "INOPERABLE MODE" AND CHECK ENGINE LIGHT AGAIN. A MONTH LATER, THE ENGINE WAS MAKING A LOUD NOISE LIKE ROCKS IN A DRYER. PULLED OVER IMMEDIATELY AWAY FROM TRAFFIC. I CONTACTED THE DEALER, THEY SAID TO "DRIVE IT IN". ON THE WAY, THE CAR BROKE DOWN. CALLED MERCEDES CUSTOMER CARE, THEY SENT A TOW TRUCK. CAR IS UNDER WARRANTY UNTIL 50K, AND IS AT 49404. WHILE MY 2013 C250 IS IN THE SHOP, THEY ISSUED ME A 2016 C300 WITH LESS THAN 550 MILES ON IT. AFTER DRIVING FOR ONLY 5 DAYS, IT ALSO HAS THE CHECK ENGINE LIGHT AND SAYS "COLLISION PREVENTION ASSIST PLUS INOPERATIVE". I NOTIFIED THE SERVICE ADVISOR AND HE WILL NOT RETURN MY MESSAGES TO HAVE ANOTHER VEHICLE ISSUED. THIS IS CLEARLY A MANUFACTURE DEFECT THAT MERCEDES IS BLATANTLY IGNORING. THIS IS STRESSFUL AND HEARTBREAKING THAT I HAVE OWNED THE VEHICLE 6 MONTHS, WITH A MOUNTAIN OF "MANUFACTURER WARRANTY" ISSUES, THEY ARE ASKING ME TO PAY THE $2500 IF IT IS DEEMED "NOT WARRANTABLE". SO I AM SUPPOSED TO TRUST MERCEDES TO BE HONEST AT THIS POINT? THE ONLY CONTACT I HAVE RECEIVED SINCE IS THAT THEY WILL BE CHARGING ME $2595.00 IN LABOR TO DISASSEMBLE MY ENGINE SO THAT THEY HAVE A "CONCRETE ANSWER" AS TO IF MY VEHICLE WILL BE WARRANTIED. IT IS UNDER WARRANTY AND ALL SERVICES HAVE BEEN DONE AS MERCEDES ADVISES. FOR MERCEDES TO NOT WARRANTY IT WOULD BE A DIRECT VIOLATION OF THE MANUFACTURER WARRANTY AND FURTHER PROVE THEIR NEGLIGENCE.

INVOLVED IN A HEAD-ON COLLISION WHERE A SUBURBAN C1500, GOING EAST ON HUEBNER, TRIED TO TURN LEFT IN FRONT OF MY CAR AND MY C250 T-BONED THE SUBURBAN. BOTH CARS WERE MOVING, MY C250 WAS HEADING WEST ON HUEBNER, AND THE C1500 WAS TURNING LEFT ONTO NW MILITARY IN FRONT OF MY CAR. AT IMPACT, IT WAS MY ESTIMATE MY CAR WAS GOING ABOUT 15-20MPH, I WAS BREAKING FROM 35-40MPH [SPEED LIMIT 45MPH]) WHICH WAS THE POINT I SAW THAT HE WAS TURNING ACCROSS MY FRONT.

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING 35 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON CRASH. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A POLICE IMPOUND. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW FOR THE SAME PROBLEM. THEY HAVE REPLACED THE FUEL PUMP AND INJECTORS AND PROBLEM STILL PERSISTS. MERCEDES DEALER IS TELLING ME THERE IS NOTHING WRONG WITH THE CAR AND THEY CAN'T DUPLICATE THE PROBLEM AFTER A WEEK WITH THE VEHICLE. THE CAR IS VERY DANGEROUS TO DRIVE. THIS HAS HAPPENED TO ME NO LESS THAN 20 TIMES IN 2 YEARS OF OWNING THE VEHICLE. MY SON HAS BEEN IN THE CAR WITH ME SEVERAL TIMES WHEN THIS HAS HAPPENED AND IT IS A SAFETY HAZARD TO BE AT HIGHWAY SPEEDS AND THE CAR CAN NO LONGER ACCELERATE AND STARTS TO DECELERATE. MERCEDES NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE (NAMELY ME) DIES BECAUSE OF THIS KNOWN ISSUE. THEY HAVE KNOWN ABOUT THIS WITH AN INTERNAL DOCUMENT SINCE OCTOBER 2012 YET THEY CONTINUE TO IGNORE THE PROBLEM.

CONTINENTAL CONTI PRO CONTACT TIRES WITH APPROX. 12,500 MILES ON THEM WHEN THE PROBLEM WAS DISCOVERED HAS A BUBBLE ON THE SIDEWALL. THE BUBBLE IS WITHIN A QUARTER OF AN INCH TO THE RIM. CONTINENTAL IS TURNING A DEAF EAR TO THIS MATTER. THE FIRST AND ONLY THING THEY ARE SAYING IS IT IS FROM A POTHOLE. THESE TIRES SHOWED VIRTUALLY VERY LITTLE WEAR. I STAY ON YTOP OF MY VEHICLES CARE AND ALWAYS HAVE THE PROPER INFLATION. AS WELL AS HIGH SPEED BALANCING DONE IN ORDER TO PROLONG THE LIFE OF THEM. MY CARS FRONT TIRES ARE A DIFFERENT SIZE THAN THE REAR TIRES, THEREFORE THEY CANNOT BE ROTATED. HENCE THE REASON I STAY ON TOP OF THE PROPER INFLATION AND BALANCING. THIS VEHICLE DOES NOT GET DRIVEN IN THE SNOW. I AVOID POTHOLES LIKE THE PLAGUE.I HAVE HIT MORE POT HOLES WITH MY OTHER CAR AND THERE ARE NO BUBBLES ON THEM WHICH ARE PIRELLI TIRES. I AM 61 YEARS OLD AND HAVE OWNED A LOT OF VEHICLES AND HAVE NEVER HAD A BUBBLE ON A TIRE! TIRES WITH MUCH HIGHER MILEAGE ON THEM. THESE TIRES DID NOT NEED REPLACING BECAUSE THE TREAD WEAR WAS EXCELLENT. HOWEVER, I NO LONGER FEEL THAT THE VEHICLE IS SAFE WITH THESE TIRES. YESTERDAY I REPLACED THEM WITH A COMPETITORS BRAND. I WROTE TO CONTINENTAL AND INCLUDED PICTURES, THE RESPONSE I RECEIVED BACK WAS VERY LAME. FROM WHAT I HAVE READ THERE SEEMS TO BE A GROWING LIST OF COMPLAINTS ABOUT CONTINENTAL TIRES. I HOPE THAT THE PROBLEMS PEOPLE ARE EXPERIENCING ARE LOOKED INTO BEFORE SOMETHING AWFUL COULD HAPPEN.

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE AND EXPLODED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500.

I WAS DRIVING TO COLORADO FROM TEXAS GOING NORTH ON HIGHWAY 285 ABOUT 15 MILES OUT OF CLINES CORNERS WHEN MY MOON ROOF JUST EXPLODED. GLASS WENT EVERYWHERE AND I QUICKLY SWERVED OFF THE ROAD. THERE WERE NO CARS AROUND THAT WOULD HAVE BEEN CAPABLE OF THROWING UP DEBRIS OF ANY KIND. I HAVE SUBSEQUENTLY DONE RESEARCH TO FIND THAT IT IS ALMOST IMPOSSIBLE FOR ROCKS OR DEBRIS TO BREAK A MOON ROOF. THIS SEEMS TO BE A SEMI-COMMON PROBLEM HOWEVER I AM STRUGGLING AT THE MOMENT TO GET MERCEDES TO COVER THE REPAIRS.

AS I WAS DRIVING ON THE FREEWAY, I HEARD AND EXPLOSION FOLLOWED BY A RAIN SOUND, MY SUNROOF HAD EXPLODED AND THE GLASS CAN BACK DOWN. NOTHING HIT THE SUN ROOF, THE GLASS WAS POINTING OUT, IT ACTUALLY EXPLODED. AFTER RESEARCH I FOUND THIS IS COMMON IN MERCEDES AND I HAD NO IDEA THAT SOMETHING LIKE THIS WAS EVEN POSSIBLE. I HAVE HAD THE CAR FOR ONLY 3 MONTHS.

LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR