2014 MERCEDES-BENZ C250 Complaints

The Cam Shaft and the boost pressure need to be replaced immediately. I took my car to a Mercedes Benz dealership in Long Island, NY for a regular oil change (nothing was wrong with my car when it went in for the oil change). When they gave me back my car I literally got 1 and half blocks from the dealership and my car was jerking violently and the check engine light came on and has not gone off since that day. I took the car right back to the dealership and of course they are saying they did nothing to make this happen and are refusing to cover the repairs for the Cam Shaft and boost pressure to make my car run correctly again. This is a dangerous car to drive now because due to this same problem the car has random issues accelerating and has put me in dangerous situations while driving on the highway and on the street. The interesting part is Mercedes Benz knows that this is a serious issue with this car because I was told that by the people that work at the dealership that Mercedes is covering the full repairs for what my car is going through but they are only doing it for people who's cars are under 120,000 miles. My car is at 133,000 miles and they are refusing to cover the repairs for me. My complaint number with Mercedes Benz customer service is 2-29420067413. They are not being helpful because they told me that every Mercedes dealership in the United States is independently owned besides the one in Manhattan NY. They are telling me that even though they are the manufacturer each dealership makes their own decisions. This is absolutely absurd and my car is dangerous to drive at this point. They want $5,000 and counting from me to repair my car for something that they messed up on and that they know is a known issue. Please help me get this resolved. Thank You

MANUFACTURER UNABLE TO REPAIR RECALLED PARTS DUE TO THERE ARE NO MERCEDES BENZ AUTHORIZED SERVICE SITE IN GUAM ACCORDING TO THEIR CUSTOMER-ADVOCACY OFFICE. I AM IN THE PROCESS IN SHIPPING MY CAR BACK TO CALIFORNIA, THROUGH THE MILITARY, BUT THIS MAY AFFECT IT UNLESS IT GETS RESOLVED. PLEASE ADVISE.

While parked and locked the cars trunk will randomly open on its own. It has happened at home, work, other parking lots. I will check and make sure it’s closed and I will come bs k to the trunk open.

My Mercedes started smoking from within the cabin. I traced it down to the speaker in the car. I contacted the Mercedes dealership and told them that my speaker was burning and smoking. The service advisor knew exactly the problem and said that the factory amplifier went bad and is causing an electrical issue in the car. He had seen this before. However, Mercedes is not considering a safety issue nor doing a recall. However, I was told I should not drive the car and have it towed. So, if my car can catch fire while driving from a faulty amplifier, that would be a safety issue. I was told this would be an out of pocket expense.

The contact owns a 2014 Mercedes-Benz C250. The contact stated while driving approximately 75 - 80 MPH, the brakes failed, and the brake pedal was stiff while depressed. The vehicle was towed to the dealer and diagnosed with brake vacuum pump failure. The brake vacuum pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The brake vacuum pump was previously replaced by an independent mechanic for the recurring failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,535. The VIN was unavailable.

Driving on the freeway I-5 Southbound in Orange County, California when my brakes failed. 1) There was no warning in advance of this episode, no squeaky brakes, no leaking of oil or fluid. 2) Car had been routinely repaired and maintained by the mercedes dealership. 3)An independent Mercedes mechanic

The contact owns 2014 Mercedes-Benz CL250. The contact stated while driving at night the driver’s side headlight became inoperable. Additionally, while using the left turn signal there was an abnormal clicking noise detected. The check left turn signal, driver’s side low beam, running lights and driver’s side parking light message was displayed. Additionally, while driving at night on another occasion, the passenger’s side headlight became inoperable. The vehicle was taken to an independent mechanic and the contact was informed that the gasket had deteriorated, and moisture was in the headlamps. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000. The VIN was not available.

I was trying to merge onto a freeway from a complete stop and because this freeway has an extremely short on-ramp, you need to get up to a high speed in very little time. As such, I put my car in Sport driving mode and accelerated very hard from a complete stop. The car accelerated as normal for a few seconds (I reached approximately 40 to 50 MPH), then I felt the car lag and felt a loss of power. The car was in limp mode and I couldn’t accelerate even though I was pressing the gas pedal all the way to the floor. A few seconds after this occurred, I notice that the check engine light turned on. I was able to maintain a speed around 50 MPH and got off the freeway. I took my car to both the Mercedes dealership and an independent mechanic and both diagnosed a failure of the high pressure fuel pump. I also tried to see if this will happen again and after hard acceleration in regular driving mode, the exact same issues occurred. I have read that there are issues with the high pressure fuel pump with my car model and I ask that you guys please investigate thoroughly to see if a recall would be necessary. Losing power while accelerating is extremely dangerous and a huge safety hazard for all drivers on the road. I could have easily been rear ended by another driver since I couldn’t accelerate to a faster speed. I have not yet replaced the high pressure fuel pump but plan to do so in the next few days. Attached is the diagnostic invoice from the Mercedes dealership. As stated on the invoice, please note that my car only has 43,000 miles, which makes the high pressure fuel pump failure very surprising.

The contact owns a 2014 Mercedes-Benz C250. The contact stated that while her daughter was driving at various speeds, she depressed the brake pedal but it hesitated to respond. As a result, excessive force was applied to the brake pedal in order to slow down the vehicle. Due to the failure, the driver lost control of the vehicle and crashed into the barrier wall and the metal fence. No air bags were deployed. The contact's daughter sustained a fractured nose, lip laceration, and other unknown facial injuries due to the driver hitting the steering wheel during the impact. No medical attention was contacted yet but will be in the future. A police report was filed. The police transferred the vehicle from the crash site to a tow yard where the police are awaiting the insurance adjustor. Damages were to the front end. The manufacturer nor the dealer was contacted about the failure. The failure mileage was approximate 60,000

The current vehicle I have, is suppose to have a back up camera as part of being the basic standard for a 2014 C- class mercedes Benz. Ive asked the place I bought he car from and also Ed hicks imports, who also legally sells mercedes Benz in Corpus Christi, to install one, especially because according to the vin reports I bought, it was initially on the vehicle. I was even willing to pay them to install a factory made original MB backup camera that should’ve been there in the first place but they tell me to go buy an aftermarket! After further research, it turns out mercedes Benz makes all their cars with backup cameras or the PARKTRONIC option which is added sensors !!! Before my car was even brought over to the USA in 2014! Yes, all of these issues have been confirmed by another dealer, which is auto nation here!!!! Besides that, Ed hicks imports supposedly fixed two factory recalls with my car, where one was if the airbag on the passenger front side goes off, it would kill or harm, myself, and any occupants in the vehicle due to the metal fragments that would also burst and pierce, or exit through our bodies. However, my airbag notification comes on every time someone is in the front passenger seat as a warning, as well as my own driver side airbag that just started coming up when I turn on my vehicle. The steering is not fully mounted straight either, so it’s causing me a ton of gas to get to the closest places in town, as well as having me turn the wheel twice as much as I normally would need to on a car with a steering wheel properly mounted, which makes the time for me to finally turn my vehicle at any given time to turn a lot slower than other drivers around me. The last thing is the body of my vehicle not be big properly aligned, I did not know the car had been in ANY accidents, and recently discovered it’s been in 7 !!!so it makes sense why the whole chassis resembles a Chopshop car All of these parts of my vehicle are available for inspection