2013 MERCEDES-BENZ C300 Complaints

TAKATA RECALL - PER THE NHTSA AND MERCEDES WEBSITE INFORMATION OUR VEHICLE IS INCLUDED IN NHTSA RECALL #16V081 WHICH IS THE DRIVER'S FRONTAL AIRBAG INFLATOR. WE HAVE NOT RECEIVED ANY NOTIFICATION FROM MERCEDES RELATED TO THIS RECALL AND/OR WHEN OUR VEHICLE'S AIRBAG INFLATOR WILL BE FIXED. WE THEREFORE CONTACTED MERCEDES BENZ CUSTOMER SERVICE WHO ESCALATED OUR CONCERN TO ONE OF THEIR MANAGERS. WE RECEIVED A CALL ON 4/6/18 FROM PATRICIA WAGNER WHO STATED SHE REPRESENTED MERCEDES BENZ AND ADVISED THEY WILL NOT REPLACE OUR DRIVERS SIDE AIRBAG INFLATOR. SHE FURTHER ADVISED THAT THE NHTSA RECALL INFORMATION IS INCORRECT AND THAT RECALL #16V081 IS A PASSENGER SIDE AIRBAG INFLATOR RECALL AND THAT WE NEEDED TO CONTACT NHTSA AND SPREAK WITH A SUPERVISOR TO FIND OUT WHY THEY (NHTSA) WERE PROVIDING INCORRECT INFORMATION.

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF CHARLESTON, 5 DUDLEY FARMS LN, CHARLESTON, WV 25309) AND THE MANUFACTURER WERE CONTACTED AND STATED THAT THE RECALLS DID NOT EXIST FOR THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL-- I CONTACTED MERCEDES BENZ CUSTOMER ASSISTANCE AND ALTHOUGH THERE WERE 15 DEATHS ASSOCIATED WITH THIS RECALL, THEIR REPRESENTATIVE VERBALLY INDICATED TO ME THAT THE VEHICLE IS SAFE TO DRIVE, SHE PROMISED A WRITTEN LETTER STATING THAT BUT I HAVE NOT RECEIVED IT. SHE ALSO INDICATED THAT ALL PARTS FOR THE 2 RECALLS WON'T BE AVAILABLE UNTIL SEPTEMBER 2019. IN THE MEANTIME THEY HAVE NO POLICY TO PROVIDE A CAR RENTAL STIPEND OR A CAR LOANER. OTHER MANUFACTURERS WITH CARS WITH SIMILAR PROBLEMS OFFERED SUCH REMEDIES IN TURN FOR A SIGNED DOCUMENT THAT SAYS YOU WOULD NOT DRIVE YOUR VEHICLE UNTIL THE PART IS AVAILABLE. MY SIGNIFICANT OTHER HAD USE OF A LOANER FROM NISSAN FOR 3 MONTHS! PLEASE LET ME KNOW WHAT CAN BE DONE TO HAVE MERCEDES PROVIDE FINANCIAL SUPPORT WITH A CAR RENTAL OR LOANER SO I DO NOT HAVE TO DRIVE A CAR THAT IS VIEWED AS UNSAFE.

THIS IS REGARDING RECALL NUMBER NHTSA 17V627 AND MANUFACTURER # 2017100005. SUMMARY OF RECALL: DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DETERMINED THAT ON CERTAIN B-CLASS ELECTRIC, C-CLASS, E-CLASS AND CLA, GLA, GLC, GLK-CLASS VEHICLES (242, 204, 205, 207, 212, 117, 156, 253 PLATFORM) AN ELECTROSTATIC DISCHARGE, WHEN COMBINED WITH A BROKEN STEERING COLUMN MODULE CLOCK SPRING AND AN INSUFFICIENT GROUNDING OF THE STEERING COMPONENTS, COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG. A BROKEN STEERING COLUMN MODULE CLOCK SPRING ACTIVATES A DRIVER AIRBAG WARNING MESSAGE IN THE INSTRUMENT CLUSTER, AS WELL AS THE RED AIRBAG WARNING LAMP. AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. I CONTACTED AN AUTHORIZED MERCEDES-BENZ DEALER AND WAS TOLD THE PART TO FIX THE RECALL ISSUE IS NOT YET AVAILABLE. I FIND THIS UNACCEPTABLE GIVEN IT COULD "CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH". WHAT RECOURSE DO I HAVE REGARDING THIS AND TO ENSURE MY VEHICLE IS REPAIRED & SAFE IN A MORE TIMELY MANNER? IT HAS NOW BEEN OVER 5 MONTHS SINCE THE RECALL WAS ISSUED!

TAKATA RECALL...ISSUED OVER 2 YEARS AGO AND THERE IS STILL NO FIX AND MERCEDES HAS NO FIX SUCH A RENTING A SAFE VEHICLE FOR MY FAMILIES SAFETY. I WROTE TO MERCEDES ASKING FOR THIS AND WAS DENIED. OTHER MFG., BMW & HONDA PROVIDE THIS SERVICE TO LIMIT POTENTIAL LIABILITY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OPEN ROAD OF BRIDGEWATER (1250 US-22, BRIDGEWATER, NJ 08807, (908) 685-0800) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THERE'S A RECALL FOR A GROUNDING ISSUE THAT CAN AFFECT THE AIRBAGS ON THE VEHICLE, THIS ISSUE WAS DETECTED IN OCT/2017 AND IT IS UNACCEPTABLE THAT THEY HAVEN'T RECEIVED PARTS TO FIX THIS PROBLEM YET. ARE THEY WAITING FOR ACCIDENTS TO HAPPEN WHILE THEY SAVE MONEY?

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MANCHESTER, 875 GOLD ST, MANCHESTER, NH 03103, (888) 682-5212) WAS NOT CONTACTED. THE INTERIM RECALL NOTICE STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. A DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.