2015 MERCEDES-BENZ C300 Complaints

SUNROOF NO LONGER CLOSED SHAKES AND RATTLES, SEEMS LIKE A SAFETY ISSUE DURING A POSSIBLE ROLLOVER

I CAN SMELL FUEL NEAR THE PUMP BEFORE WE START CAR IN COLD IN THE MORNING AND THIS SMELL CAN BE SMELLED UNTIL THE ENGINE WORKING INTO THE NORMAL OPERATING TEMPERATURE. FUEL IS A VERY CRITICAL SAFETY PROBLEM AND USUALLY WE CANNOT TAKE NOTICE OF THIS POTENTIAL PROBLEM.

THERE ARE NO OPEN OR PENDING RECALLS ON THIS VIN. FOR CONSIDERATION OF ANY PART THAT IS OUT OF MANUFACTURER WARRANTY, IT WILL FIRST NEED TO BE ASSESSED AT THE DEALERSHIP LEVEL. IF FURTHER ASSISTANCE MAY BE REQUIRED, YOU CAN THEN CONTACT THE CUSTOMER ASSISTANCE CENTER FOR FURTHER REVIEW BY AN EXECUTIVE REFERRAL MANAGER. THERE ARE MANY FACTORS IN DETERMINING ANY CONSIDERATION WHICH INCLUDE BUT ARE NOT LIMITED TO THE VEHICLE HISTORY, MILES, TIME OUT OF WARRANTY, CUSTOMER PAY, ETC. PLEASE BE ADVISED THAT THERE IS NO GUARANTEE THAT ASSISTANCE WILL BE PROVIDED, BUT YOU WOULD RECEIVE A CALL WITHIN ONE BUSINESS DAY AT THE NUMBER YOU PROVIDE. 2015 C300 4MATIC PANORAMIC SUNROOF FRONT PANEL DETACHMENT WHILE DRIVING. THE GLASS FLEW OFF AND INTO TRAFFIC WHILE I WAS DRIVING ON INTERSTATE HIGHWAY I-25. I LIVE IN COLORADO SPRINGS CO. USA. AND MAINTENANCE AT THE LOCAL MERCEDES BENZ THERE. QUESTION IS IF THERE IS ANY VISIBILITY TO THIS ISSUE VIA MERCEDES BENZ CORPORATE, AND IF ASSISTANCE ON REPAIRS ARE A REALISTIC EXPECTATION. FAILURE DATE: 08/25/2020 THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT THE SPEED LIMIT ON I-25, THE FRONT GLASS PANEL DETACHED FROM THE VEHICLE. THE CONTACT STATED A TRUE REALIZATION OF THE ISSUE WAS NOT FULLY COMPREHENDED WHEN IT HAPPENED OUTSIDE OF THE NOISE IT MADE AT THE TIME OF FAILURE, UNTIL THE CONTACT PULLED OVER ONCE OFF THE HIGHWAY, AND CONFIRMED THAT THE GLASS PANEL HAD DETACHED FROM THE VEHICLE. THE GLASS PANEL WAS NOT RETRIEVED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) AS A POSSIBLE SOLUTION FOR THE FAILURE, THE FAILURE MILEAGE WAS APPROXIMATELY 70123. IS ASSISTANCE FOR THE MONETARY COST OF REPAIR AN OPTION. QUESTION REFERENCE # 200826-000024 DATE CREATED: 08/26/2020 09:41 AM DATE LAST UPDATED: 08/27/2020 08:56 AM*DT CONSUMER STATED IN THE LATEST FINDINGS DURING INSPECTION THAT THEY WAS A MANUFACTURER ERROR AND REFUND WOULD BE APPLICABLE.*JB*DT *TR

WHEN DRIVING ON THE BRIDGE THE PIECE OF MY SUNROOF FLEW OFF I PULLED OVER IT WAS RAINING AND THE INSIDE OF MY CAR GOT WET THE MOTOR ON MY SUNROOF NO LONGER WORKS AS THE WATER LEAKED THROUGH. I PICKED UP AS MUCH OF THE PIECES AS I COULD BUT THE PART WAS RUN OVER.

2015 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO DELETED SAFETY FEATURES AFTER SAFETY RECALL WAS PERFORMED. *LD THE CONSUMER STATED DURING AN UPDATE THE VOICE RECOGNITION FEATURE WAS UNINSTALLED. THE MANUFACTURER WAS CONTACTED AND STATED THE FEATURE WOULD ONLY OPERATE IF THE VEHICLE HAD AN ACTIVE GPS SYSTEM. THE CONSUMER STATED THE VEHICLE WAS PURCHASE WITH THE USE OF THE VOICE COMMAND AND IT SHOULD REMAIN. *JS

I TOOK MY CAR IN FOR A MULTI POINT INSPECTION AT THE END OF NOVEMBER 2019 TO MERCEDES OF BELLEVUE. I BEGUN SMELLING GASOLINE FROM THE INSIDE CABIN OF MY CAR A FEW DAYS AFTER THE SERVICE AND HAD TO TAKE THE CAR BACK TO THE DEALERSHIP. THEY FOUND THAT FUEL HOSES GOING TO THE HIGH PRESSURE FUEL PUMP TO BE LEAKING FUEL. WITH THIS BEING A POTENTIAL FIRE HAZARD AND A SAFETY ISSUE, I ARGUED WITH THE DEALER THAT IT SHOULD BE COVERED UNDER WARRANTY, WHICH I STILL HAD A CPO WARRANTY FROM PURCHASING THE VEHICLE FROM THIS SPECIFIC DEALERSHIP. I DID SOME RESEARCH ONLINE AND FOUND THAT, THIS IS A VERY COMMON ISSUE WITH MY VEHICLE MODEL, 2015 MERCEDES BENZ C300. I AM UNSURE WHY THIS ISSUE IS NOT YET RECALLED BY THE MANUFACTURER OR WHY THE DEALERSHIP DID NOT HONOR THIS ISSUE TTO BE COVERED UNDER WARRANTY.. AS A CONCERNED CUSTOMER OF THE HAZARDOUS POSSIBILITIES A FUEL LEAK COULD CAUSE, I STILL MOVED FORWARD WITH PAYING FOR THE REPAIR OUT OF POCKET VERSUS CONTINUING TO DEBATE WITH THE FINANCE AND SERVICE PERSONNEL THAT IT SHOULD BE COVERED UNDER WARRANTY THAT I STILL HAD AT THE TIME.

I STARTED EXPERIENCING LOUD WIND NOISE COMING FROM THE TOP OF MY CAR NEAR MY WINDSHIELD WHEN DRIVING OVER 40MPH. I PULLED OVER AND EXAMINED THE AREA AND FOUND THAT THE TOP LEFT GLASS PANEL IN FRONT OF THE SUNROOF ON MY 2015 MERCEDES BENZ C300 WAS SLIGHTLY PROPPED UP. IT SEEMED TO BE A POSSIBLE SEAL OR GLUE ISSUE CAUSING THE GLASS PANEL TO BE SLIGHTLY LOOSE AND ALLOWING AIR IN. I CALLED MERCEDES AND MADE THE NEXT AVAILABLE APPOINTMENT FOR SERVICE A FEW DAYS OUT. WHILE DRIVING ON THE FREEWAY, I BEGUN TO HEAR THE WIND NOISE AGAIN BUT FOLLOWED BY A LOUD RIP FROM THE ROOF OF MY CAR THIS TIME BUT DID NOT SEE ANYTHING IN SIGHT. WHEN I PULLED OVER, THE GLASS PANEL WAS COMPLETELY MISSING AND WENT FLYING SOMEWHERE ON THE HIGHWAY, CAUSING A ROAD HAZARD. IT WAS TORN OFF THE CAR AND THE ROOF OF THE CAR IS NOW EXPOSED.

THE VEHICLE WAS THANKFULLY NOY IN MPTION WHEN MY PANARAMA SUNROOF AND THE SHADES FAILED. THE SHADES I UNDERSTAND ITS NOT A SAFETY PROBLEM, BUT THE SUNROOF NOT BEING ABLE TO HOLD IN PLACE AS IT OPENS IS DIFFERENT. WHEN THE SUNROOF OPENED, THE REAR OF THE ROOF WAS NOT IN PLACE AND SHAKY. WHEN I TRIED TO CLOSE, IT HAD NOT LOCKED ITSELF RIGHT BACK IN PLACE, WHERE I HAD TO TAKE IT TO A MECHANIC JUST TO HAVE IT SHUT TO AVOID THE RAINSTORM YESTERDAY. I RECENTLY DID SOME RESEARCH AND READ THROUGH SOME ARTICLES, HAD A FRIEND OF MINE TAKE A LOOK AT IT AND IT SEEMS TO BE VERY SIMILAR, ALMOST THE SAME AS THE RECALL THEY HAVE DONE ON OTHER YEAR MAKE FOR THE PANARAMA ROOF.

FRONT OF GLASS SUNROOF FLEW OFF WHILE DRIVING ON FREEWAY - RECALL EXISTS FOR OLDER VERSIONS OF MY CAR. MINE IS A 2015

ON JULY 19, 2020, I WAS DRIVING MY MB C300, ON HIGHWAY 301 IN BRADENTON FLORIDA. SUDDENLY, I HEARD WHAT SOUNDED LIKE A GUNSHOT. I WAS TERRIFIED. ONCE, I CALMED DOWN AND WAS ABLE TO GET TO A SAFE LOCATION, UPON EXAMINATION, I DISCOVERED THAT MY SUNROOF HAD SPONTANEOUSLY SHATTERED. THERE WAS ABSOLUTELY NO EVIDENCE OF ANY TYPE OF FOREIGN OBJECT CAUSING THE SUNROOM TO SHATTER. FORTUNATELY, WHEN THE LOUD BANG OCCURRED, I HAD THE PRESENCE OF MIND TO NOT LOSE CONTROL OF MY CAR IN WHAT COULD HAVE CAUSED AN ACCIDENT. ALSO, IF THE SUNROOF HAD BEEN PARTIALLY OPENED THE GLASS CHARDS COULD HAVE CAUSED SIGNIFICANT INJURY. THIS IS COMPLETELY AND UTTERLY UNACCEPTABLE. MERCEDES BENZ IS A LUXURY CAR MANUFACTURER, KNOWN FOR SUPERIOR ENGINEERING. THIS SHOULD NOT HAVE HAPPENED, UNDER ANY CIRCUMSTANCES.