2017 MERCEDES-BENZ CLA250 Complaints

The Panoramic Sunroof Glass front cover has detached three times from my 2017 CLA 250 (VIN#[XXX]). The first time that it detached was with the previous owner and was repaired at a Mercedes dealership in Tampa Florida. It has since detached twice with ME and I have only owned it for 12 months. The first time that it detached with me, I was driving approximately 60 MPH on I-85 in Montgomery. AL. It blew off and could have definitely caused a VERY SERIOUS accident, but luckily no vehicles were behind me at the time 4/29/21. So I went to the local Montgomery, AL. Mercedes dealership, Jack Ingram, and they said that there was No RECALL and there was nothing that they could do. So I had to purchase my own replacement glass from Mercedes and have an auto glass repair co. install it. Fast-forward to 6/18/21, the newly installed roof glass blew off again as I was driving down S.R. 115 in Montgomery, AL. I was going 55 at the time. This time it blew off and several cars had to swerve to miss it. One vehicle did run over it a broke it in two. Traffic has to stop while I jumped out and picked it up from the ROW. I guess MercedesBenz USA will make this right once it flies off for the 4th time and seriously injures someone or worse. Can someone PLEASE help me with this issue? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

UPON STARTUP IN COLD WEATHER...STRONG ODOR OF GASOLINE CAN BE NOTICED IN PASSENGER COMPARTMENT. INTERNET SEARCH SHOWS THIS TO BE A PROBLEM WITH THE FUEL LINE CONNECTED TO THE HIGH PRESSURE FUEL PUMP.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT SOON AFTER HAVING HER OIL CHANGED, A COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE COOLANT WAS ADDED. THE CONTACT ALSO MENTIONED THAT THE HOME SCREEN WOULD GO BLANK INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. NEITHER THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, A VEHICLE UNEXPECTEDLY MADE A LEFT TURN INTO THE FRONT DRIVERS SIDE OF HER VEHICLE CAUSING IT TO ACCELERATE AND JUMP THE CURB EVENTUALLY COMING TO A STOP. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY HOWEVER AN AIR BAG MALFUNCTION WARNING ALERT ILLUMINATED. THE FRONT PASSENGER TIRE AND THE WHOLE DRIVER SIDE WAS DAMAGED. THE CONTACT SUSTAINED FOUR BROKEN TEETH, EYE DAMAGE, TRAUMATIC BRAIN INJURY, SHOULDER DAMAGE, SEIZURES, AND SPEECH DAMAGE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED UNDRIVABLE HOWEVER REPAIRABLE BY THE INSURANCE COMPANY AS THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE DEALER STATED THAT THE AIR BAGS WERE NOT DEFECTIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. WHILE DRIVING 30 MPH, THE VEHICLE JERKED AND STALLED, BUT WAS ABLE TO RESTART. ALL THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, THE RADIO TURNED OFF ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO OPEN ROAD OF BRIDGEWATER (1250 US-22 BRIDGEWATER, NJ 08807, 908-213-5841) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED AND THE BATTERY NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,458.*JB

WHILE MAKING A U TURN ON FL-881 FOREST HILLS BLVD , THE HALF SHAFT FAILED, CAUSING TRANSMISSION TO DIS ENGAGE... WHILE ONCOMING TRAFFIC WAS HEADING TOWARD ME. ATTACHED COPY OF MAPS.

MAKING A U TURN , ON 3 LANE BLVD, A COMPLETE TRANSMISSION FAILURE HAPPENED AND COASTED TO HALT. UPON HALT, TRANSMISSION WOULD NOT ENGAGE, DRIVE OR REVERSE. HAD THERE BEEN HEAVY ON COMING TRAFFIC, I WOULD HAVE BEEN T-BONED CURRENTLY THE VEHICLE IS WITH DEALERSHIP UNDER REPAIR AND EVALUATION.

I WAS DRIVING ON THE TOLL ROAD WHEN OUT OF NO WHERE I HERE A LOUD BOOM AND CRACKLE ABOVE MY HEAD. ALMOST LIKE A FIREWORK WHEN IT GOES OFF. I THOUGHT IT WAS A GUN SHOT. WHEN I LOOKED UP MY PANORAMIC SUNROOF WAS GONE. NOTHING WAS DRIVING IN FRONT OF OR BESIDE ME. NOTHING HIT MY CAR. HOWEVER MERCEDES SAYS IT'S IMPOSSIBLE AND SOMETHING HIT IT, BUT MY INSURANCE WON'T PAY FOR THE SUNROOF REPAIR BECAUSE OF CLASS ACTION LAWSUITS. THEY SAY IT IS MERCEDES RESPONSIBILITY. HOWEVER, MERCEDES BASICALLY CALLED ME A LIAR AND REFUSES TO REPLACE THE PANORAMIC SUNROOF. THEY WANT TO CHARGE ME $3200 TO REPAIR IT.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER SIX MONTHS AGO. THE DEALER (MERCEDES-BENZ OF TACOMA, 1701 ALEXANDER AVE E C, FIFE, WA 98424) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

REAR WINDOW EXPLODED AFTER TURNING ON REAR DEFROST, VEHICLE WAS STATIONARY WHEN REAR WINDOW EXPLODED.