2016 MERCEDES-BENZ CLA250 Complaints

The contact owns a 2016 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer but was informed by the dealer that parts were not yet available for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2016 Mercedes Benz CLA 250. The contact stated that the gear shifter failed. The contact stated that the gear shifted into neutral independently when driving at low speeds. The contact was able to switch the gear back into drive when the failure occurred. The vehicle was taken to the dealer. The dealer performed a diagnostic; however, the contact did not have the information on the diagnostic result. The vehicle was not repaired. The manufacturer was contacted. The VIN was not available. The failure mileage was. 65,828.

We received a recall notice advising that the stationary roof panel located between the windshield and sunroof was not bonded correctly and could full detach from the vehicle. while driving on the freeway I heard a wind noise coming from the roof and then without warning the roof panel flew off the vehicle onto the freeway lanes. The piece was not recovered due to the danger of stopping on freeway. This posed an immediate safety threat to us and other drivers. When I contacted Mercedes (both local dealer and MBUSA) I was told they would not honor the recall since it is still in pending not open. Nowhere is a time frame listed on recall and I did confirm with local MB they have the parts needed to replace this piece. MB only option was we have to pay for the repair (apprx $1500-1900) and "possibly" receive a reimbursement. The letter specifically states free of charge to complete this recall. I was given a possible time the recall goes to open in Aug or Oct, but no guaranty. As of now my vehicle has an open roof section.

Automatic start /stop failed on highway car would not move, almost caused an accident. This has been repaired twice and now it has happened again. CLIENT STATES VEHICLE CUTS OFF AT IDLE Cause: . Correction: 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) Tech Number: 20 Labor Type: WNC8 541011 PERFORM QUICK TEST Tech Number: 20 Labor Type: WNC8 275002 REPLACE ELECTROHYDRAULIC CONTROLLER UNIT OF DUAL-CLUTCHTRANSMISSION Tech Number: 20 Labor Type: WNC8 272388 REPLACE CONTROL UNIT OF DUAL- CLUTCH TRANSMISSION (ELECTROHYDRAULIC CONTROLLER UNIT REMOVED) ON VEH. WITH Tech Number: 20 Labor Type: WNC8 540991 PROGRAM AND CODE CONTROL UNIT .................... (AFTER QUICK TEST) Tech Number: 20 Labor Type: WNC8 271254 CHECK/CORRECT OIL LEVEL OF DUAL-CLUTCH TRANSMISSION (AFTER LEAK TEST) Tech Number: 20 Labor Type: WNC8 271048 ADAPTATION PERFORM (AFTER REPAIRS)

I was involved in an accident and hit on the drivers side front and back door. I thought it was weird the airbags did not deploy. I had over $100k in medical bills and still require another surgery.

SOFTWARE ERROR ON 2016 MERCEDES UNDER CPO WARRANTY. DEALER AND CALL TO CORPORATE OFFICE. WOULD NOT FIX UNDER WARRANTY. SAFETY SYSTEM FAILURE DUE TO SOFTWARE AND WOULD NOT FIX DUE TO SOFTWARE PROBLEMS. VEHICLE HAS BEEN MAINTAINED AND HAS 40,000 MILES.

WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR ENDED BY CAR. I WAS ABLE TO DRIVE ONTO THE SHOULDER OF THE FREEWAY AND EXIT THE FREEWAY. I HAVE TAKEN THIS CAR TO THE MERCEDES DEALERSHIP FOR REPAIR BUT IT IS AN ONGOING ISSUE EVEN AFTER VARIOUS PARTS HAVE BEEN REPLACED.

MY 2016 MERCEDES-BENZ C300 AFTER UNDERGOING THE RECOMMENDED MAINTENANCE VIA THE MERCEDES-BENZ DEALER, WHILE DRIVING DOWN THE PUBLIC ROAD LOST POWER, THE LOST OF POWER WITH NO WARNING TO ME OR ANY OTHER DRIVERS AROUND ME, THE VEHICLE WENT FROM 45 MPH TO 10 MPH THIS WAS DUE TO A DECENTIGRATING PISTON, THE VEHICLE MANUFACTURE ADVERTISED THAT THE VEHICLE WOULD CUT POWER TO PROTECT THE ENGINE FROM CAUSING IT SELF FURTHER DAMAGE, THIS SEEMED LIKE A GREAT SAFETY FEATURE UNTIL IT JUST HAPPEN, I HAD NO CONTROL OVER THE VEHICLE, IT JUST SEEMED TO TAKE ON A LIFE OF ITS OWN, THE VEHICLES BEHIND OR ADJACENT TO ME HAD NO WARNING THAT THE VEHICLE WOULD DECREASE THE SPEED, SO I HAD TO MUSCLE THE CARE OUT OF THE SWIRLING TRAFFIC, I WAS DEVISTATED THAT MY CAR CAUSED ME SUCH FEAR AND DEALING WITH THE FACT THAT THE CAR COULD HAVE KILLED ME OR SOME ONE ELSE NEAR ME, I HAD THE VEHICLE TOWED TO THE LOCAL DEALER WHO HAD SERVICED THE VEHICLE SINCE IT WAS NEW AND THE DEALER EXPLAINED THAT THE PISTON IN THE INTERNAL COMBUSTION ENGINE HAD DECENTAGRATED THUS CAUSING METAL SHAVINGS TO BE DISTRIBUTED THROUGHOUT THE REST OF THE ENGINE, AND I WOULD BE CHARGED FOR THE TOTAL COST OF THE REPAIR OF THE ENGINE. IT APPEARED THAT THIS SHOULD HAVE BEEN DISCLOSED TO THE OWNER OF THE VEHICLE OR PLACED IN THE OWNERS MANUAL, BUT THE ONLY RESPONSE FROM MERCEDES WAS WE CHANGE OUT THESE ENGINES ALL THE TIME THEY ALWAYS BLOW ENGINES, YOU CAN CALL MERCEDES-BENZ ADVOCACY TO DISCUS THE WARRANTY FROM WHICH I NEVER RECEIVE A RESPONSE. IF THE MANUFACTURE PLACES KNOW BAD PARTS IN TO A VEHICLE AND SALES IT TO THE PUBLIC, THEN THAT MANUFACTURE SHOULD HAVE TO PAY FOR THE REPAIRS OF THE CUSTOMERS VEHICLES EITHER INDIVIDUALLY OR THRU A RECALL PROCESS.

STILL NO REMEDY FOR PASSENGER AIRBAG FOR MY 2016 MERCEDES E400. HOW LONG DOES MERCEDES HAVE TO FIX THE PROBLEM?

WE HAVE A 2016 MERCEDES C-300 VEHICLE THAT HAD A RECALL ON THE STEERING COLUMN CONCERNING A LATCH BOLT. UNKNOWN IF THIS RECALL PERTAINS TO THE SAFETY CONCERN ITSELF, AFTER THIS FIX THE ELECTRONIC COMMUNICATION SYSTEM FAILED AND CAUSES THIS VEHICLE TO LOSE POWER STEERING AND WOULD/CAN RESULT IN A CRASH. MY FAMILY WAS TRAVELING AT SPEEDS OF NEARLY 70MPH ON THE INTERSTATE AND THE ENTIRE STEERING SYSTEM SHUT DOWN FORCING US TO MANUALLY FORCE THE VEHICLE TO THE SIDE OF THE ROAD. WHEN THIS FAILS, IT WILL ONLY STEER STRAIGHT AHEAD, IF YOU ARE STEERING IN ANY DIRECTIONS, YOU MUST FORCE THE STEERING WHEEL TO RIGHT OR LEFT. MERCEDES SAYS THEIR PRODUCTS OFTEN FAILS AND THIS IS ACCEPTABLE. EVERYONE MUST UNDERSTAND WHEN THIS FAILS THIS VEHICLE WILL ONLY STEER STRAIGHT IN THE PATH IT IS GOING, IF YOU FAIL TO CATCH THIS IN TIME, THE VEHICLE WILL CONTINUE ON THE PATH TO WHERE THE STEERING WHEEL IS CENTERED, IF YOU DO NOT CATCH THIS IN TIME THE FORCE OF THE VEHICLE TO STAY ON PATH IS UNCONTROLLABLE. THE COST TO REPAIR IS OVER $4300 AND MERCEDES WILL NOT WORK TO FIX THIS OR TAKE NOTES TO HOW SERIOUS THIS PROBLEM IS.