2012 MERCEDES-BENZ E350 Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE AND WAS TAKING TOO LONG. THE CONTACT STATED THAT THE MANUFACTURER'S WEBSITE DID NOT CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL , IT HAS BEEN 2 1/2 YEARS SINCE I RECIEVED NHTSA RECALL # 17V017. AFTER NUMEROUS ATTEMPTS WITH THE LOCAL MERCEDES-BENZ DEANSHIP THEY ARE UNABLE PRODUCE THE PART NECESSARY TO CORRECT THE ISSUE.

"TAKATA RECALL" - IT HAS BEEN OVER 2 YEARS SINCE THE RECALL (NHTSA RECALL #17V017). THIS IS UNACCEPTABLE!! I CAN'T GET ANY ANSWERS FROM MERCEDES-BENZ.

SMELLED GAS FUMES AROUND SIDES OF VEHICLE. REPAIR FACILITY FOUND FUEL LEAK AROUND THE FUEL FILTER WITH SUBSEQUENT REPAIR.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PARTS WERE ON BACKORDER UNTIL 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE A 2012 MERCEDES BENZ E 350 THAT I PURCHASED IN BUFFALO, NY. MY VEHICLE HAS ABOUT 75,000 MILES ON IT. MY VEHICLE IS REGISTERED IN MICHIGAN AND A USA VEHICLE. I AM CURRENTLY WORKING ON AN ASSIGNMENT IN CANADA. ON MARCH 5, 2019, I WENT TO DRIVE THE VEHICLE FROM MY HOTEL PARKING LOT IN OTTAWA, CANADA ON A TRIP TO BUFFALO, NY WHEN I HEARD THE VEHICLE MAKING LOUD NOISES TOWARDS THE FRONT END AND THE ABILITY TO STEER WAS LOST. THE VEHICLE WOULD NOT TURN AND WAS ESSENTIALLY IMMOBILIZED. I LEFT IT AS IS AND HAD IT TOWED TO STAR MOTORS MERCEDES, 400 W HUNT CLUB RD, NEPEAN, ON K2E 1B2, CANADA. FROM THE MECHANICS -THE VEHICLE'S ELECTRONIC STEERING BOX BOLTS BROKE FROM EXPOSURE TO SALT JUST AS STATED IN THIS ARTICLE WHERE MERCEDES BENZ IN FACT RECALLED 21,500 OF THESE VEHICLES IN CANADA, BUT NOT IN THE USA? HTTPS://CANADA.AUTONEWS.COM/AUTOMAKERS/MERCEDES-BENZ-CANADA-RECALLS-21500-VEHICLES-WHERE-ROAD-SALT-USED MY E350 HAS BEEN EXCLUSIVELY DRIVEN IN BUFFALO, DETROIT, TORONTO AND OTTAWA, CANADA, ALL AREAS WHERE SALT IS UTILIZED IN HUGE QUANTITIES. THE PRICE TO SERVICE AND CORRECT THIS ISSUE WHERE MERCEDES CLEARLY ADMITS THERE ARE ISSUES WITH THOSE BOLTS IS $4300 CANADIAN. I AM GLAD THAT THIS DID NOT HAPPEN ON THE HIGHWAY AS IT COULD HAVE BEEN FATAL. I AM WRITING TO THE NHTSA TO REQUEST THAT THIS RECALL BE VALID FOR ALL AREAS WHERE SALT IS UTILIZED IN THE US AS THIS MECHANICAL FAILURE COULD CAUSE VEHICLE ACCIDENTS RESULTING IN DEATH OR BODILY INJURY IF NOT RECTIFIED. I HOPE NHTSA UNDERSTANDS THIS ISSUE IS NOT JUST IN EASTERN CANADA AS BUFFALO AND DETROIT USES MORE SALT ON THE ROADS THAT MOST CITIES IN CANADA. THE MERCEDES DEALERSHIPS THAT I SPOKE TOO, ALL KNOW ABOUT THIS PROBLEM SO MUCH SO THE PARTS ARE ON BACK ORDER. I APPRECIATE YOUR HELP IN GETTING MERCEDES BENZ TO EXTEND THEIR RECALL INTO THE USA.

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2019. THE CONTACT SPOKE WITH TAFEL MOTORS (4156 SHELBYVILLE ROAD, LOUISVILLE, KY 40207, (502) 532-8899) AND WAS INFORMED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MCKINNEY (2080 N CENTRAL EXPY, MCKINNEY, TX 75070, (844) 302-4009) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING MERCEDES-BENZ OF CORAL GABLES (300 ALMERIA AVE, CORAL GABLES, FL), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TOTAL STEERING FAILURE. THE STEERING LOCKED UP SOLID, AND TRYING TO TURN THE STEERING WHEEL WAS MET WITH A HAMMERING NOISE FROM UNDER THE FRONT OF THE CAR. FORTUNATELY, THIS OCCURRED IN OUR DRIVEWAY - HAD IT HAPPENED ON THE HIGHWAY THERE WOULD DEFINITELY BEEN AN ACCIDENT. WE TOOK THE CAR TO OUR LOCAL REPAIR SHOP (THE MERCEDES DEALER IS A 1-1/2 HOUR DRIVE FROM WHERE WE LIVE) AND THEY DETERMINED THAT THE ALUMINUM BOLTS HOLDING THE ELECTRIC DRIVE MOTOR TO THE STEERING RACK HAD CORRODED THROUGH AND MOTOR HAD FALLEN OFF. I FOUND THAT THERE IS A RECALL FOR THIS PROBLEM IN CANADA, BUT OUR DEALER (BURLINGTON VERMONT) SAID THERE IS NO RECALL IN THE U.S.