2012 MERCEDES-BENZ E350 Complaints

ENGINE. PROBLEM STARTED IN MARCH 2017. 2012 E350 CONV MADE A LOUD GRINDING METAL ON METAL NOISE ON COLD START, BUT WOULD FADE OUT IN A FEW SECONDS. BROUGHT CAR TO DEALER, WHO SAID MECHANICS COULD NOT DUPLICATE PROBLEM. BROUGHT CAR HOME AND CAR CONTINUED TO MAKE GRINDING NOISE. TOOK VIDEO OF NOISE ON COLD START SO I COULD SHOW MY SERVICE ADVISOR. MERCEDES SAID TO REPLACE ENGINE TENSIONERS, TOTAL COST OF REPAIR 1900.00. BROUGHT CAR HOME. CAR CONTINUES TO MAKE GRINDING SOUND ON COLD START. BROUGHT CAR BACK. MECHANICS SUGGESTED CHANGING THE OIL PUMP, TOTAL COST 570.00. BROUGHT CAR HOME, AND CAR CONTINUED TO MAKE GRINDING NOISE ON COLD START. BROUGHT CAR BACK TO DEALER FOR THE THIRD TIME, WHO THEN CALLED MERCEDES FOR ADVICE. SERVICE ADVISOR SAID MERCEDES THINKS THAT THE CAR HAS A CAMSHAFT PROBLEM AND THE COST OF PARTS ALONE WOULD BE OVER 5000.00. MY CAR WAS IN THE SHOP FOR OVER 2 MONTHS AND THERE WAS STILL NO DEFINITIVE ANSWER AS TO WHAT WAS CAUSING THE GRINDING METAL ON METAL NOISE. THIS IS ABSURD AS I HAVE HAD MY CAR SERVICED REGULARLY AND IT IS GARAGED IN GREAT CONDITION. THIS IS OBVIOUSLY AN ENGINEERING/MECHANICAL DEFECT AND SHOULD BE CONSIDERED A LEMON SINCE MERCEDES HAS NOT BEEN ABLE TO FIX OR DIAGNOSE THE PROBLEM IN A TIMELY MANNER. AS OF TODAY, FEB 17, 2019, MY CAR IS STILL MAKING A GRINDING METAL ON METAL NOISE ON BOTH COLD AND WARM START. JUST WONDERING IF ONE DAY MY ENGINE WILL SUDDENLY BLOW UP ON COLD START...

TAKATA RECALL. I WAS ISSUED A TAKATA RECALL FOR DEFECTIVE AIRBAGS DECEMBER 2017 STATING THAT "THE DEFECT IN YOUR DRIVER, PASSENGER, OR BOTH DRIVER AND PASSENGER FRONTAL AIRBAG INFLATORS MAY CAUSE THE AIRBAG TO EXPLODE DURING AIRBAG DEPLOYMENT AND COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." THE RECALL NOTICE STATES THAT REPLACEMENT PARTS ARE EXPECTED TO BE AVAILABLE BY DECEMBER 31, 2018. AS OF TODAY FEBRUARY 17, 2018, OVER 1 YEAR LATER, THE NHTSA WEBSITE SAYS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE." THIS IS COMPLETELY UNACCEPTABLE. I BOUGHT A MERCEDES WITH THE IMPRESSION THAT MERCEDES STANDS BEHIND ITS HIGH SAFETY RATING AND CRASH TEST RATING. IF THE AIRBAG CAUSES SERIOUS INJURY OR DEATH UPON DEPLOYMENT IN A CRASH, THEN THE HIGH SAFETY RATING IS IRRELEVANT. I HAVE BEEN DRIVING THIS CAR AROUND FOR MORE THAN 1 YEAR RISKING POSSIBLE INJURY OR DEATH BECAUSE THIS MATTER HAS NOT BEEN RESOLVED YET. THERE NEEDS TO BE SOME RECOURSE. MERCEDES SHOULD STAND BEHIND ITS PRODUCTS AND COMPENSATE ITS LOYAL CLIENTS IF IT CANNOT RESOLVE THIS ISSUE WITHIN A TIMELY MANNER. IN MY OPINION, OVER 1 YEAR AND COUNTING IS NOT CONSIDERED A TIMELY MANNER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS AT (310) 659-2980 (LOCATED AT 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. I RECEIVED A LETTER IN MARCH 2017 INFORMING ME OF RECALL ON THE TAKATA AIRBAG. TO DATE NOTHING HAS BEEN DONE TO CORRECT THIS DEFECT. I AM CONCERNED OF MY SAFETY AND MY PASSENGERS. WHEN WILL THIS SITUATION BE CORRECTED? MARCH 2019 WILL BE 2 YEARS SINCE I RECEIVED THIS NOTIFICATION.

RECALL DATE WAS CLOSE TO (2 YR) YEAR AGO . RECALL DATE WAS 1/18/2017 AND IT IS NOW 1/10/2019 AND THE DEALERSHIP SAYS IT STILL DOES NOT HAVE REPLACEMENT AIR BAGS. PASSENGERS REFUSE TO SIT IN THE FRONT PASSENGER SEAT. USE OF THE VEHICLE HAS BEEN COMPROMISED

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN MERCEDES-BENZ (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 461-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. MONTHS LATER, WHILE DRIVING LESS THAN 5 MPH, ANOTHER VEHICLE FAILED TO STOP AND CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED NECK, BACK, RIGHT SHOULDER, RIGHT ARM, AND LEFT KNEE INJURIES. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745) TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (PENSKE MERCEDES-BENZ, 2010 E GARVEY AVE, WEST COVINA, CA 91791) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE DRIVER SEAT PLASTIC/CHROME HANDLE. IS SEPARATING FROM THE PLASTIC THE CHROME HAS BECOME A SHARP PIECE OF METAL. WHEN I REACHED IN THE CAR IT CAUSED A 2.5 INCH LACERATION ON MY FOREARM, HAD TO HAVE SEVEN STITCHES, ANTIBIOTICS AND A TETANUS SHOT.