2013 MERCEDES-BENZ E350 Complaints

The contact owns a 2013 Mercedes-Benz E350. The contact stated that an abnormal, fuel odor was coming from the vehicle without warning. The contact later noticed a small leak coming from the fuel tank. The vehicle was taken to a dealer where it was confirmed that the fuel leak was caused by severe corrosion to the subframe. The contact was then informed that the vehicle was unsafe to drive. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at various speeds, after depressing the brake pedal, the vehicle was jerking and steering to the left independently. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear subframe needed to be replaced. The vehicle remained at the independent mechanic awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 181,000. The contact stated that the rusty subframe was so bad that if a piece had broken off it could have punctured the gas tank. The contact paid for the repairs necessary to fix the issues.

I have a pre owned 2013 Mercedes Benz E-Class 4 Matic. This car runs beautifully and has been not missed a service appt since I took ownership in 2016. September 2022, the cars break light came on, took it to Mercedes Benz Natick, Ma and they states the cars brake lines were heavily corroded and was unsafe to drive. It was leaking brake fluid as well. Upon doing extensive research it seems to be a trend with this years model due to the material that Mercedes Benz used instead of the brake lines used in previous models that had no issues at all. It is a safety issue and they are endangering lives due to the poor quality material that they used for the brake lines.

Subframe is rusting and will cause structural failure. If failure happens car stability will be compromised and therefore cause an accident. Detected and confirmed by independent service center. Not inspected by dealer or ins. No warnings triggered since system not set up for that detection. Part in such high demand that there is a 10 mo wait via several dealer parts depts.

We have been told by our Mercedes Auto Repair shop and subsequently confirmed by two additional auto repair shops, that our rear sub frame has deteriorated and that the steel brakes lines are also rusting creating a very dangerous situation. We were warned to drive straight home and not to drive it again. We have also been told that this is a "known" problem with Mercedes C and E class cars and that the sub frame deteriorates from the inside out and has nothing to do with salt on the roads or snow or ice. Had we not brought it in for the usual oil change and check up we could have been killed. We understand that there are recalls in the UK, Canada, Ireland, and other countries but not in the US. The repair is $7,000.00+ and the wait for the part is approximately 6 months. Why is there no recall in the US? We have read numerous reports on the Menz World Forum with the same issue. I would like to file a complaint as someone could be killed and Mercedes is not addressing this hazardous issue. Does someone have to die before it is recalled?

Upon routine maintenance visit to manufacturer dealer, was told that rear subframe assembly was corroded and could fail. Took vehicle to other local manufacturer dealer and they confirmed the same. Was able to catch the issue before incident, but was told subframe failure was imminent.

The contact owns a 2013 Mercedes-Benz E350. The contact stated while his wife was driving at 55 mph, the sunroof sliding door detached and fell on her right shoulder and head. The driver sustained headaches for a couple of days but did not seek medical attention. The contact took the vehicle to a local dealer, where it was diagnosed with needing the airflow panel to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving 45 MPH, there was an abnormal fuel odor inside the vehicle. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, the fuel odor was present on the outside of the vehicle. The contact did not see fuel leaking underneath the vehicle. The contact took the vehicle to an independent mechanic and after removing the rear seats from the vehicle, the mechanic became aware of a fuel leak inside the vehicle. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline) however, the VIN was not included. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000.

My rear subframe is rotting out. This was found at a Mercedes dealer while they were performing a normal scheduled service. They quoted a price to replace the subframe at $3400. It has chewed up my right rear tire and they suggested I replace all four tires at a cost of $1275

The contact owns a 2013 Mercedes-Benz E350. The contact stated while entering the vehicle, she noticed the smell of gasoline. The contact started the vehicle with no issues however, the gasoline odor was still in the vehicle. The contact stated no warning light was illuminated. The contact drove the vehicle to an independent mechanic to be diagnosed. The mechanic determined that the fuel lines running underneath the rear passenger’s seat were leaking and needed to be replaced. The independent mechanic referred the contact to an authorized dealer. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000. The VIN was unavailable.