2013 MERCEDES-BENZ E350 Complaints

Brought car in for routine PA inspection and was told the rear subframe is beginning corrode and will eventually need to be replaced soon as it will not pass inspection. This is a known Mercedes Benz issue and yet there has no recall to date. Could potentially lead to a fatal car accident as the corrosion is not obvious.

The contact owns a 2013 Mercedes-Benz E350. The contact stated that after starting the vehicle, the shift lever would not operate, and the vehicle could not be shifted into gear to be driven. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted regarding the failure. The failure mileage was 45,000.

The transmission shifts hard, with cluck. This is a know problem, according to the Mercedes service manager. My question is why hasn't the manufacturer been made to recall or at least repair it at NO cost to the owner? This is a expensive repair.

Automatic Transmission shifts into Park while driving under 6km/h - resulting in sudden stops when pulling onto a road or into an intersection. The creates very unsafe driving conditions. Please refer to attached XENTRY Bulletin issued: Daimler AG 7-09-2015

Pre-safe inoperative warning message comes on at random times. I’ve taken the vehicle in to address this issue, but Mercedes claims they did not see the message, and there are no error codes. I purchased this vehicle because it comes with this safety feature - I find it unacceptable that it does not function.

I smell gas in the garage after I fill up my vehicle. I do not over-fill the tank, I remove the gas filler nozzle when it turns off automatically. I feel this is an unsafe condition. I have not yet taken the vehicle to a dealer to investigate this problem. According to my research, this vehicle model has a history of this same complaint in earlier models and was repaired by the dealers no charge through model years 2009. The condition has obviously not been remedied after this defect was discovered.

The component that failed was the front passenger wheel. The safety of others were not affected, however, because of the nature of the incident, the vehicle had to come to a stop in the middle of the highway and then the driver, my husband, was able to pull the car over to the shoulder. My husband originally thought he had a flat because the car was hard to steer, but upon further investigation after removing the front passenger tire/wheel, he noticed that the wheel had a large crack that had broken away from part of the tire. No warning indicator lights appeared on the dashboard before or during the incident.

The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving at an undisclosed speed, the vehicle was smoking with the check engine warning light illuminated. The vehicle had been taken to the local dealer an hour before the failure and was diagnosed that the engine was consuming an excessive amount of oil. Additionally, the contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact stated that the local dealer had concealed the condition of the vehicle. The manufacturer was not notified of the failure. The failure mileage was 141,499.

While using the adaptive cruise system (Distronic plus) on an open section of interstate highway the system will act as though it detects cars where there are none. Sometimes this will result in a slight slowing down of the car without the braking warning signal, but sometimes the braking warning signal will come on and is followed by aggressive braking for no apparent reason. This has happened several times where the system falsely detects the need to decelerate on its own when there is nothing in the road to cause it.

A Summary of the May 9, 2021, event follows: 6:30 a.m: I Woke up, put on gym clothes and shoes and drove to gym (1 mile from home). 7:01:40 a.m. Turned into the gym parking lot and slowly inched into a parking space. (my Mercedes rides low in the front so I pull in slowly so the block will not scrape my bumper). 7:02:00 a.m. As I pull slowly into the parking space the car stalls and the engine begins revving very loud. I firmly press my right foot (foot was already on the brake as I was inching into the space) on the brake because the car is still making that revving sound. 7:02:15 a.m. The car is at a complete stop for some time. The engine begins revving even louder and surges forward (foot was still on the brake) four feet. The car hits the brick gym building and comes to a standstill. I turn off the engine and sit there stunned. ( A witness signed a statement and said "car was at a complete stop for some time...thought driver would open her door and get out but then the car suddenly surged forward and hit the building"). After getting out of my car and inspecting the wrecked car, I notice the gas cap is open and I shut it. The police show up, and say "no police report" will be made. I have some injuries (concussion, bruises over full torso and legs) but I treat patients with TBIs so self-diagnosed and treated my injuries without seeking additional medical attention. On May 9, 2021, I call CSAA and report the accident. After several conversations with CSAA Claims Advisor Karl Arnold, it appears the car frame is damaged, and repair costs exceed value of car. The building had no damage. I then attempted to access relevant data on the EDR and was misled by the Mercedes Fairfield dealership, Service Unit. I was told by Josh “the data is irretrievable, and you can’t get it”. I asked why would Congress pass the EDR in to law making EDRs mandatory and data belongs to owner, if it is not retrievable? He had no answer. [xxx] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFO