2017 MERCEDES-BENZ GLA 250 Complaints

The contact owns a 2017 Mercedes-Benz GLA250. The contact stated while driving 30 MPH, several unknown warning lights illuminated. The vehicle was taken to the dealer and the contact was informed that the computer software needed to be updated. The vehicle was repaired but the failure reoccurred. The vehicle was taken to the dealer again and the contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 74,000.

When turning, I hear a thumping, grinding or chatter noise from the rear differential and the car slows. Mechanic changed the differential oil and found metal shavings/particals. Noise was not there for about 80 miles but has returned. I have to get a new right differential. I checked on the forums and this seems to be a common problem, one owner has had to replace his differential 4 times.

The contact owns a 2017 Mercedes-Benz GLA250. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The contact then stated that the horn and the speedometer failed to operate. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number; however, the contact was still awaiting a call back. The failure mileage was 69,605. The contact stated that they took the vehicle to two dealers and eventually paid out of pocket for the repairs. Unlike other vehicles with the same defects, the contact's vehicle is not a part of the recall.

On a few occasions, the car shifted into neutral on its own after being in the drive gear. This is quite dangerous and unsafe. There are no warning lights or indications. I noticed this problem a few months ago and it has happened a handful of times. I have don’t extensive research on similar problems and have only found forums with other gla drivers experiencing the same problems. There is no recall that I can find regarding this issue. The dealer is also unaware of this issue.

The command screen has completely went out, similar to the same active recall on newer models.

The sunroof doesn't close. Wind and rain is getting into the car. I took the car to the dealer this morning. Problem was verified. There were no warning lamps or messages. I understand there are numerous problems with this sunroof.

Car was driving two separate times and it turned on an auto magic braking system Or engine stopped on freeway

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DES MOINES (9993 HICKMAN RD, URBANDALE, IA 50322) WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO ABOUT THE OVER THE AIR UPDATE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND FIRST INFORMED THE CONTACT THAT THE OVER THE AIR UPDATE WOULD BE DONE OVER THE WEEKEND IF THE VEHICLE WAS TURNED ON FOR 10-20 MINUTES. SOMETIME LATER, THE CONTACT WAS INFORMED THAT THERE WAS NO GUARANTEE AS TO WHEN THE OVER THE AIR UPDATE WOULD BE PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT STATED WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL CRACKING SOUND AND FELT WATER DRIPPING ON TOP OF HER. THE CONTACT THEN REALIZED THAT WATER HAD BEEN LEAKING IN THE VEHICLE BETWEEN THE WINDSHIELD AND A CRACK THAT HAD FORMED ON THE SUN ROOF. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF HOUSTON GREENWAY (3900 SOUTHWEST FWY, HOUSTON, TX 77027) WHERE SHE WAS INFORMED THAT AN OBJECT HAD MADE IMPACT WITH THE SUN ROOF CAUSING THE FAILURE. THE CONTACT DISPUTED THE CLAIM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,544.

ON 12/23/18 AND AGAIN ON 2/19/19 MY 2017 GLA SHIFTED INTO NEUTRAL WHILE DRIVING. MY DASH LIGHTS WENT OUT, THE VEHICLE SHIFTED INTO NEUTRAL THE RADIO STOPPED PLAYING OR SKIPPED IN AND OUT. AN ERROR MESSAGE APPEARED IN THE INSTRUMENT PANEL "TRANSMISSION MALFUNCTION STOP" ON BOTH OCCASIONS MY DEALER HAS SAID IT NEEDED A SOFTWARE UPDATE AND SHOULD NOT HAPPEN AGAIN. BUT OF COURSE IT HAS HAPPENED 2 TIME IN LESS THAN 2 MONTHS. THIS IS A DANGEROUS AND POTENTIALLY LIFE THREATENING MALEFUNTION. I DON'T BELIEVE THE SOFTWARE UPDATE IS THE ISSUE. SURELY A SOFTWARE UPDATE WOULD NOT CAUSE A LIFE THREATENING MALEFUNTION.