2021 MERCEDES-BENZ GLA 250 Complaints

I purchased this car approx 3 months after real issues began. My car would have issues idling where it would sometimes turn off at stop lights and require multiple reignition attempts before proceeding. This would also happen when the auto-start feature (anti-idle/gas saving) was engaged (which is the default in the system) and this posed major safety concerns. The unstable idling of the car would result in an initial acceleration after being stopped, shortly followed by the engine dying. There were multiple times I was at an intersection yielding before turning where this happened and it resulted in my being in the path of oncoming traffic without the ability to accelerate until the car restarted. I contacted my local Mercedes dealer who acted like this wasn't a big deal, but it is related to a known issue with a faulty cylinder head. They covered the repair under the manufacturer warranty, but told me to keep driving my car and promised it was safe until they could get the part in (because the didn't have a loaner car to provide). I found this very troubling. In conversations throughout the repair being completed, the dealer admitted that they know the part that was used for the year and model is bad, but they didn't want to do a recall and would wait for issues to come up. This is unacceptable because this absolutely is a safety concern as demonstrated by the example I shared. They should be required to do a full recall to address the safety concerns and I believe not disclosing this information was unfair to me as a consumer who did not have the information I needed to be informed on the reliability of this vehicle prior to purchase.

The contact owns a 2021 Mercedes-Benz GLA250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact called on behalf of his client who owns a 2021 Mercedes-Benz GLA250 equipped with Continual tires, Tire Line: Procontact GXSSR, Tire Size: 235/55r/18, and DOT 6y3lwxx43220. The contact stated while driving at 30 MPH on a local road and attempting to get into the right lane, the driver crashed into a pole where the vehicle came to a stop. The contact suffered injuries to the face from the air bag deploying and hurt her leg. No medical attention was needed. There was no warning light illuminated. The vehicle was towed to an impound lot. The manufacturer was made aware of the failure. The failure mileage was 11,000.

I have a zero point dmv clean record!! Tires are dysfunctional poorly made235/55 R18 The front tires are ready to blow out and look /feel very unsafe to drive no blow out yet - however last 6 months many people have noticed POOR TRACTION & asked if the car tires need air. No air WAS NEEDED!! Continental offered 40% off for replacement tires. This is unacceptable ! These are not industry safe and continental stated there’s no mileage warranty! Who gets all new tires at 26,500 miles. I’m a mom going to the grocery store and the mall! My brand new 2021 leased Car now has approx. 26,500 miles . Bought October 2020! Front tires are near bald. Back tires are nearly worn as well. Car was in & serviced at Mercedes’ where point inspections prove NO ALIGNMENT ISSUES 04/2022 and prior service dates tires were rotated 4 times and all service schedules were completed! Assumptions were made that I didn’t rotate tires as exscuse for POORLY MADE an outlet for UNSAFE TIRES. I live in a mild climate, Nor Cal and went to the snow one time. No car accidents, no beach salt climate. Also the Car is parked IN A covered garage area no excessive temps ON THE tires. No off roading. I have never seen a car tire wear like this. Colors been brown murky also continues alwaysneeds polish !!It’s not the Industry standard. It drives choppy also and reflects no air needed! For a Run flat expensive tire there’s no reason why it’s such a piece of junk. I’m middle aged and not a teenage driver this should of lasted ! Bought my car brand new nearly 50 grand Mercedes 2021! This is my 6th Mercedes’ and second leased Mercedes’ I’ve owned Escalade, 2 bmws, fiat, sabb, ml500 Mercedes’ , cla250 lease before this one that 2018 I got 40,000 miles only changed 2 tires due too moderate driving.

I was parked in a lot and turned the ignition on and selected "DRIVE" but when I started to pull away the vehicle went backwards instead of forwards (as though "REVERSE" had been selected). I switched back to PARK, then selected DRIVE again and the vehicle once again went backwards. I then turned the engine off altogether and restarted it and this seemed to clear up the problem as now the vehicle went forwards when in DRIVE. No damage, or injuries, but of course very concerning from a safety point of view which is why I am reporting this. Mercedes did check the vehicle out the next day and could not locate any problem.

Car's brake system slammed on in light traffic with no nearby obstacles. Clear night, light traffic, road dry, moderate temperature. If there had been more traffic, or if the road had been slick, high probability of risk. Dealer has been notified, will not be able to pick up vehicle for a day or two. I did not see any warning lights, heard no warning sounds.

The contact owns a 2021 Mercedes-Benz GLA250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera image was not displaying on the display screen. The vehicle was taken to the dealer, but the dealer could not activate the display screen and informed the contact that they were waiting for parts to arrive to perform the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 2,200.