2019 MERCEDES-BENZ GLA 250 Complaints

I was involved in an auto accident on 3/1/22 I no longer have confidence or feel safe driving the 2019 Mercedes GLA250 after having a minor" accident and repairs totaling $15,008.53. The steering wheel locked and the left tire was knocked out of place. According to Mercedes, repairs were required to the suspension system, new struts, new knuckles, steering gear. I am terrified to continue driving the GLA250 model and am anxious and fearful off having another accident which could very well result in a fatality. The first estimate for repairs totaled $5,385, followed by a second estimate of $13,776 and then a third estimate of $15,008.53.

The active brake assist front radar sensor is defective. Mercedes Benz USA has failed to provide the part for repair even through the vehicle is only a few years old. They claim the parts on back order until April 2024, which is totally unacceptable. Several Mercedes Benz dealerships in the United States do have the part but refuse to release it to other dealerships.

I bought this car at end of June, dealership never disclosed information that car had an active recall… I looked it up on NHTSA and sure enough I need a SIM card for emergency service, the site says it will be done over the air wave , I brought it to the Delray Beach Fla dealership who told me they couldn’t update it and had no idea when and how this recall will be handled. I have called the Nhtsa # every day for 2 weeks, no one ever answers the phone, I have left numerous messages, but no call backs, please advise me when and how this recall will be done ? I have the Nhtsa app and there is no information from anyone anywhere , very inconvenient for me to leave car at dealership for 5 hours and have them tell me not only that they can’t fix the recall but they have no idea when or how it will be done.. The website states that if it cannot be done via airwave that the dealership will update but no one seems to have an answer??? So I just spent 35,000 on a car that I can’t use for the purpose I purchased it for and no answer, please advise when and how this recall will be handled.

On December 4th 2021, while driving my airbags deployed without warning or notice. On a normal day at this time I would be traveling on the highway. The impact of the airport was so intense it stunned me and I thought another vehicle made impact. The chemicals of the airbag got al over my clothes, skin, and the interior. The steering column was sent to Germany for review and it was determined it was a technical issue that was not my fault However, in a different circumstance this could have caused a severe problem fatal collision woth another vehicle or object if I was traveling at a greater rate of speed. At the time of deployment I was traveling under 20mph. I did notice a warning lamp just a couple of hours prior to its deployment and called Mercedes to schedule a service to look into it. Approx 3 hours later the airbag deployed. The components in the steering wheel flew out causing damage to the interior of the vehicle and if it made contact with me could have cut me as well. I had discomfort from the chemical as a result of it getting all over my clothes, hair and skin. I was bruised and mentally impacted. I drive with the fear an airbag can deploy at any time in any vehicle I'm traveling in and cause me or my daughter bodily harm, damage or death

While driving at various speeds, my car suddenly and without warning goes into neutral. I have to them switch it into drive. It happens several times during a drive and at varying times and varying speeds.

The vehicle with only 29,775 miles on it, and I bought it new, made a knocking noise in the brakes and the brake pedal jumped up and down at first stop sign when I left my house. I reapplied the brake to see if it would work. It did. I turned onto the highway and within two blocks the vehicle shifted itself into N, a message on dashboard said pull over, contact service immediately. I was able to coast then turn onto a side street. Upon stopping the vehicle, another warning came on the dashboard: Reversing Not Possible Service Required. This vehicle has had quirky electrical problems from the beginning. I have reported to the dealership at least 3-4 times. I believe this could have been a very dangerous situation for me and my family if I was on an Interstate. I have no confidence in this vehicle now.

TL* THE CONTACT WAS LEASING THE 2019 MERCEDES BENZ GLA250. THE CONTACT STATED THAT WHILE STOPPED SHE ATTEMPTED TO SHIFT TO PARK HOWEVER, THE VEHICLE SHIFTED INTO REVERSE AS SHE CRASHED INTO AN UNKNOWN OBJECT. THE CONTACT STATED THAT THE VEHICLE THEN WENT INTO DRIVE AT CRASHED INTO A TRUCK. THE SIDE AIR BAGS DEPLOYED BUT NOT THE AIR BAG IN THE STEERING WHEEL. THE CONTACT SUSTAINED BRUISING TO THE CHEST THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE FIRE DEPARTMENT ARRIVED FIRST AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE TOW LOT AND THEN TOWED TO AN INSURANCE LOT WHERE THE INSURANCE COMPANY DEEMED THE VEHICLE AS TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.