2018 MERCEDES-BENZ GLC 300 Complaints

TL* THE CONTACT OWNS A 2018 MERCEDES BENZ GLC300. THE CONTACT STATED THAT AT START-UP, THE STEERING CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CRITZ INC MERCEDES-BENZ OF SAVANNAH (7000 ABERCORN ST, SAVANNAH, GA 31406) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO AN UNSTATED SOFTWARE FAILURE. THE SOFTWARE WAS UPDATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.*BF*JB

AUGUST 8, 2019 WHILE PARKING MY CAR IN A GAS STATION AND GOING AT A LOW RATE OF SPEED I EXPERIENCED A SUDDEN ACCELERATION OF MY VEHICLE. I WAS UNABLE TO STOP THE CAR AND AS A RESULT HIT THE SIDE OF A BUILDING. THE CAR WAS TOWED AND REPAIRED. MERCEDES CORPORATE WAS NOTIFIED AND THEY SENT A MECHANIC TO CHECK THE CAR. ON AUGUST 21, 2019 I WAS INFORMED THAT MERCEDES FOUND NO EVIDENCE OF A MALFUNCTION. I WAS ALSO INFORMED THAT I COULD NOT HAVE THE CAR EVALUATED BY A THIRD PARTY. AROUND OCTOBER OF 2019 I HAD MY VEHICLE RETURNED TO ME FROM THE COLLISION CENTER. ON OCTOBER 24, 2019, AGAIN WHILE I WAS PARKING ON MY STREET AT A LOW SPEED THE VEHICLE ACCELERATED, THIS TIME I WAS ABLE TO PUT IT IN NEUTRAL, APPLY THE BRAKES AND AVOID AN ACCIDENT. AGAIN, I CALLED MERCEDES AND THE CAR WAS THEN TAKEN TO THE DEALERSHIP. ONCE AT THE DEALERSHIP I WAS TOLD THAT THEY COULD NOT LOOK AT THE CAR UNTIL MERCEDES CORPORATE GAVE THEM THE OK. I WAITED THREE WEEKS AND WAS THEN TOLD THE CAR HAD NO PROBLEMS. WHEN I PICKED UP THE CAR I DID ASK IF THE DEALERSHIP CHECKED THE CAR AND I WAS TOLD NO. MERCEDES SENT SOMEONE TO LOOK AT THE VEHICLE. WHEN I GOT HOME I OPENED THE HOOD AND FOUND IT FULL OF DRIED LEAVES. I GARAGE MY CAR BUT IT LOOKED LIKE THE CAR SAT ON THE LOT FOR THREE WEEKS IN THE WEATHER. I AM STILL DRIVING THIS VEHICLE AND WAITING FOR IT TO HAPPEN AGAIN. I WOULD HATE TO SELL IT AND HAVE SOMEONE HAVE A SEROUS ACCIDENT. I ALSO TRIED TO HAVE A LOCAL MECHANIC CHECK THE VEHICLE BUT THEY DID NOT WANT TO GET INVOLVED WITH THE ISSUE.

ELECTRONIC SHIFTIER ISSUE. CAR WILL NOT DO WHAT IS BEING INPUT TO THE SHIFTIER. PARTICULAR ISSUE WHEN GOING FROM PARK TO DRIVE, DRIVE TO REVERSE, OR PARK TO DRIVER OR REVERSE. (NOTE THAT THE PRESSURE ON BRAKE PEDAL HAS ALWAYS SEEMED EXCESSIVE TO ME. HAVE HAD ISSUE WHERE CAR GOES INTO NEUTRAL WHEN TRYING TO PLACE THE SHIFTIER INTO PARK. I HAVE HAD TIMES WHERE CLEARLY THE VEHICLE DOESN'T REGISTER THAT THE BRAKE IS ACTUATED WHEN IT IS. HAVE HAD INSTANCE WHERE VEHICLE STARTS OFF IN DRIVE AND ROLLS UNDER POWER AS IT DIDN'T SHIFT INTO PARK AS INSTRUCTED. HAVE ALSO ENCOUNTERED THE CAR WALKING A STOP LIGHT. WHERE THE CAR CREEPS BECAUSE THE INTENDED BRAKE PRESSURE TO MAINTAIN A COMPLETE STOP ISN'T SUFFICIENT. SECOND SAFETY CONCERN, VEHICLE HAS HEADLIGHTS IN AUTO(NIGHT TIME OR LOW LIGHT) OR ON AND HEADLIGHTS & TAILLIGHTS ACTIVE. COME TO A STOP WITH STOP/GO ECO ON, ENGINE TURNS OFF AS IT SHOULD. HOWEVER ON RESTART HEADLIGHTS & TAILLIGHTS/BRAKE LIGHTS DIM. REAPPLY BRAKES, VEHICLE TO COMPLETE STOP. STOP/GO TURNS ENGINE OFF, FOOT OFF BRAKE ENGINE TURNS BACK ON, BEHAVIOR REPEATS. NOTE THAT LED DLRS DO NOT EXHIBIT DIM WITH HEADLIGHTS. (MERCEDES HAS NO PLANS ON DOING ANYTHING TO CORRECT DESIGN FLAW)

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLC300. THE CONTACT STATED THAT THE WINDSHIELD WIPER BLADES WERE NOT FUNCTIONING PROPERLY AND THE MANUFACTURER FAILED TO PROVIDE A REMEDY. MERCEDES-BENZ OF FORT MYERS (15461 S TAMMANY TRAIL, FORT MYERS, FL 33908, (800) 351-7403) REPLACED THE WINDSHIELD WIPERS FOUR TIMES , BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE FAILURE MILEAGE WAS AVAILABLE. *BF CONSUMER STATED THIS IS A "DANGEROUS CONDITION" ESPECIALLY IN THE DARK. FAILURE MILAGE AND FAILURE SPEEDS WERE NOTED AS ALL. *JB

WHEN BRAKING, THE BRAKES MAKE A GRINDING NOISE. THIS HAPPENS ANY TIME YOU APPLY THE BRAKES WHEN I AM BACKING OUT OF THE GARAGE OF MY HOME AND WHEN I STOP AT STOP SIGNS AND STOP LIGHTS AND WHEN TRAFFIC IS AT A STAND STILL ON THE MAIN THOROUGHFARE. THE NOISE WILL EVENTUALLY CEASE DEPENDING ON HOW OFTEN THE BRAKES ARE APPLIED. THIS IS AN ONGOING ISSUE THAT STARTED IN AUGUST, 2018 AND CONTINUES AS OF FEBRUARY 10, 2019.

BROUGHT MY GLC300 IN FOR SERVICE ONCE I RECEIVED A RECALL LETTER FROM BENZ. I WAS TOLD THE RECALL SERVICE WOULD TAKE 2-3 HOURS. HOWEVER, ONCE I PUT THE CAR IN THE SHOP (1/10/2019), I WAS TOLD THE UNIT WILL NOT UPDATE AND A REPLACEMENT UNIT WAS ORDERED. AFTER DAYS IN THE SHOP, I PICKED UP MY CAR BUT THE NEW UNIT DID NOT INCLUDE ANDROID AUTO ( WORKED BEFORE ) WHICH I PAID FOR SO I WAS TOLD TO LEAVE THE CAR OVERNIGHT AGAIN TO FIX IT. THE NEXT DAY, I CALLED AND NO ONE KNEW WHAT WAS GOING ON AND NOW, 3 DAYS LATER, I STILL HAVE NOT HEARD WHEN MY CAR IS EXPECTED TO BE FIXED. I'VE CALLED SERVICE MULTIPLE TIMES AND HAVE ONLY HEARD THAT THEY WILL GET BACK TO US SOON BUT NO UPDATE CALLS CAME I HAVE TO CALLED THE SERVICES ON AND OFF,. IT SEEMS THAT MY CAR WAS PASSED BACK AND FORTH TO DIFFERENT SERVICE ADVISORS BECAUSE OF THEIR OFF SCHEDULE BUT NO ONE FOLLOWS UP ON MY CAR. THIS ONE RECALL FIX THAT SHOULD HAVE TAKEN ONLY 2-3 HOURS, HAVE NOW BECOME OVER 6 DAYS AND STILL COUNTING. THIS CAR IS 6 MONTHS OLD WITH LESS THAN 400 MILES - IT SHOULD NOT TAKE OVER 6 DAYS TO FIX AN ISSUE, ESPECIALLY A SOFTWARE ISSUE WHICH IS WHAT I'M TOLD. I'M NOT WAITING ON A PART TO COME IN SO WHY IS IT TAKING DAYS FOR MY CAR TO BE READY? I'M FOLLOWING UP ON THIS ISSUE DAY AFTER DAY AS IS MY DAUGHTER (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I WAS WAITING AT A RED TRAFFIC SIGNAL ON ROUTE 7 IN LEESBURG, VA AND THE VEHICLE WAS IN ECO MODE WITH AUTO STOP ENGAGED. WHEN THE LIGHT CHANGED TO GREEN I DEPRESSED THE ACCELERATOR AND THE CAR IMMEDIATELY SHUT OFF AND THE GAUGES ON THE DASH ALL LIT. IT TOOK ME THREE ATTEMPTS BUT IT FINALLY RESTARTED.

WAS DRIVING DOWN HIGHWAY DURING CLEAR SUNNY DAY ON 12/21/18 AT ABOUT 2:30 PM ON I-10 EAST JUST OUTSIDE OF HOUSTON WHEN MY SUNROOF SUDDENLY EXPLODED OUTWARD. NO SIGNS OF ANY DEBRIS BEING FLUNG UP OR STRIKING SUNROOF AND THERE WERE NO VEHICLES CLOSE TO US AT THE TIME.

THE BRAKES SQUEAL VERY LOUD AND I AM CONSTANTLY HAVING TO BRAKE HARD SEVERAL TIMES TO MAKE THIS NOISE TEMPORARILY GO AWAY. I HAVE TAKEN IT TO MERCEDES AND THEY SAY THAT THIS IS NOT UNDER WARRANTY. I TOOK THE SUV ONCE EARLY ON AFTER THE CAR WAS PURCHASED. THE DEALER TOLD ME TO BRAKE HARD A FEW TIMES AND THIS WOULD GO AWAY. IT DIDN'T I TOOK THE CAR THREE TIMES TO THE DEALER UNTIL FINALLY THEY REPLACED THE REAR BRAKE PADS BUT TRIED TO CHARGE ME FOR IT. THE BRAKES CONTINUED TO SQUEAL. I TOOK IT TO AND INDEPENDENT GARAGE TO HAVE THE PADS REPLACED AT MY OWN EXPENSE SINCE MERCEDES DOESN'T KNOW HOW TO FIX THE PROBLEM. NOW THE BRAKES ARE STILL SQUEALING AND ARE VERY ANNOYING. IF I DO NOT GET THIS FIXED, I'LL NEVER BUY ANOTHER MERCEDES. THIS ONLY HAPPENS WHEN MOVING AND BRAKES ARE USUALLY COLD BUT SOMETIMES IT SQUEALS REGARDLESS IF IT IS COLD OR NOT. VERY ANNOYING PROBLEM.

THE STEERING COLUMN STALK CONTROLS DRIVE, REVERSE, NEUTRAL AND PARKING. I STOPPED THE VEHICLE ON AN INCLINE IN A PARKING LOT. I HAD MY FOOT ON THE BRAKE. I SHIFTED INTO NEUTRAL. THE ENGINE WAS STILL RUNNING. I THOUGHT I PUSHED THE PARK BUTTON BUT THE CAR ROLLED BACK INTO ANOTHER VEHICLE.