2018 MERCEDES-BENZ GLE 350 Complaints

The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that water had entered the vehicle through the sunroof. The vehicle was taken to an independent mechanic, who determined that water intrusion through the sunroof had damaged the batteries. The mechanic replaced both batteries. The contact related the failure to NHTSA Campaign Number: 23V854000(Structure); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired for the water intrusion failure. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. The VIN was unavailable.

The contact owns a 2018 Mercedes Benz GLE350. The contact stated that while operating the vehicle in reverse, the backup camera screen display had malfunctioned and a black image had been displayed, creating a visibility hazard for the driver. The contact indicated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the VIN was not included in the manufacturer's extended coverage related to the failure. No further information was available. The local dealer was not yet contacted. The failure mileage was 69,000.

The contact owns a 2018 Mercedes-Benz GLE350. The contact stated that the vehicle failed to start. The contact scanned the vehicle with a vehicle scanner and retrieved diagnostic trouble codes that indicated a loss of communication between the fuel pump control unit and the fuel pump. The vehicle was towed to the dealer, where the contact was informed that there was water accumulation in the spare tire wheel well. The dealer replaced the blown seals and the fuel pump control unit under NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline); however, the failure persisted. The dealer recommended a fuel pump replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 132,000.

The vehicle will not turn over and start. Unable to drive to work, water accumulated in the back spare tire area. No warning or alerts appeared on the dash the vehicle would not turn over.

The contact owns a 2018 Mercedes-Benz GLE350. The contact stated while starting the vehicle, the air bag warning light was illuminated, and the message "Front Left Malfunction. Service Required" was displayed. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic informed the contact that the front driver's side air bag might fail to deploy during a crash, and that an unknown part needed to be replaced. The dealer was notified of the failure and charged a fee for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,000.

After 60,000 miles the seal of the the cylinder head cover starts to leak. It takes around $1800 to fix and the reseal. The material use to release is way better and lasts longer compared to what car comes with. This I found out from the Mercedes Benz service department. Due to this leak the car starter gets soaked in the engine oil and car is enabled to even start up. Lots of customers end up toeing their cars to Mercedes dealer. The complaint is that Mercedes is putting the parts on their car that are cheap and going to last only 60k that is cheating and once user pays for the repairs they will put much better part. This leak has happened to my car and With only 60k miles on it. Mercedes Benz is cheating the people by putting the cheapest part and charging premium on cars. They label this as normal wear and tear, even tho car is kept well maintained. They put on much better seal after the seal and charging customers $1800. They could have use this seal first time when car was being made. I have been owner of Toyota. Honda, infinity and family member owned BMW, Jaguar and no car had this problem for the life of car( 200,000 to 300,000) miles and I have never heard of this issue until now. Even this is happening at 65,000 miles right after the warranty is expired. This is cheating, I am not getting this done unless Mercedes pays for it CYLINDER HEAD FRONT COVERS LEAKING, RESEAL AND CLEAN FRONT COVERS

The contact owns a 2018 Mercedes-Benz GLE350 equipped with Kenda Tires, Tire Line: Klever, Tire Size: 255/50/R19, DOT Number: (N/A). The contact stated while driving 35 MPH, there was an abnormal popping sound coming from the vehicle. Upon inspection, the contact discovered that the front passenger’s side tire had experienced a blowout. The contact had the vehicle towed to an independent mechanic and was informed that all four tires were in bad condition and that all four tires needed to be replaced. The front passenger’s side tire was patched, and the vehicle was towed back to the residence. The manufacturer and the dealer who sold the contact the tires were notified of the failure but offered no assistance. The tires were not replaced. The tire failure mileage was approximately 1,000. The vehicle failure mileage was 35,040.

Transmission gear does not shift into R or N or D, from P. How to reproduce: Drive several minutes, then brake/stop, shift into R, pull back 10~20 ft. Gear cannot shift to either R or N or D. Gear can only shift into P. Shutdown the car, restart the engine then able to shift into R or N or D. This has been intermittent but getting more frequent.

The contact owns a 2018 Mercedes-Benz GLE350. The contact stated that while entering the dealer, the over-the-thread detector provided an alert. There were no warning lights illuminated. While at the local dealer, the contact was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer Mercedes-Benz of Buckhead (2799 Piedmont Rd NE, Atlanta, GA 30305) where it was diagnosed that the brake pads had separated and were not engaged. The brake pads and rotors were replaced but the failure recurred. The vehicle was taken back to the dealer and the contact was informed that the rear passenger’s side wheel was scraping and there was an abnormal pattern on the rotor. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 37,873.

Was not able to change automatic transmission gear to R (Reverse) w/o restarting the engine. (the brake pedal is firmly pressed for sure) For all three cases: 1) D (Drive) to R or 2) P (park) to R or 3) N to R. The only way to change to R was: 1) move gear to P 2) shutoff the engine, 3) restart the engine, 4) and then able to change the gear to R. This has happened several times in this year, 2023.