2018 MERCEDES-BENZ GLE 350 Complaints

ON TWO SEPARATE OCCASIONS THE CAR SEEMINGLY WENT OUT OF CONTROL FROM THE DRIVER. WHILE DRIVING ON THE HIGHWAY THE CAR BEGAN TO SWERVE UNCONTROLLABLY AND WAS UNABLE TO BE BROUGHT UNDER CONTROL FOR A FEW SECONDS. WE HAVE TAKEN IT TO THE DEALERSHIP SERVICE DEPARTMENT ON TWO SEPARATE OCCASIONS ONLY TO BE TOLD NOTHING IS WRONG WITH THE CAR.

TL* THE CONTACT OWNS A 2018 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MERCEDES BENZ OF THE SOUTH MISSISSIPPI LOCATED AT (11619 BOBBY ELEUTERIOUS BLVD, D'IBERVILLE, MS 35940) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

WHILE DRIVING ON A LOCAL ROAD CLOSE TO MY HOUSE, THE VEHICLE STARTED SHOWING LOT OF ALERTS AND SUDDENLY THE PARKING BRAKE WAS ENGAGED AUTOMATICALLY WHICH STOPPED THE VEHICLE. LUCKILY, THE VEHICLE SPEED WAS VERY SLOW AS IT WAS EVENING AND RAINING WITH GOOD AMOUNT OF TRAFFIC ON THE LOCAL FORD ROAD. THIS WAS VERY SCARY, AD THINKING IF THIS HAD HAPPENED ON A HIGHWAY, THIS WOULD HAVE BEEN LIFE THREATENING. THE VEHICLE WAS TOWED TO THE MB ANN ARBOR MI DEALERSHIP WHICH IT WAS WORKED ON FOR ALMOST A MONTH. THE ISSUE WAS CONFIRMED, PLEASE SEE ATTACHED, BUT THE DEALERSHIP DOES NOT SEEM TO TAKE THIS ISSUE SERIOUSLY AS MANY OTHER ISSUES WERE DETERMINED AND STILL BEGGING DEALERSHIP TO FIX THE ISSUES.

AROUND 1/24/2020, TIRE LOSS PRESSURE TO 32 PSI FROM 38 PSI. TIRE WAS INFLATED TO 38 PSI, BUT ONE WEEK LATER, THE TIRE LOST PRESSURE AGAIN. AFTER INFLATION, THIS TIME IT MAINTAINED THE PRESSURE A LITTLE BIT LONGER. BUT ON 2/21/2020, TIRE LOST PRESSURE AGAIN, AFTER INFLATION TO 38 PSI THIS TIME, THE SIDEWALL BUBBLE APPEAR.

ONGOING ISSUE WITH THE INFORMATION MONITOR FREEZING, PARTICULAR TO THE NAVIGATION FUNCTION. SHUTS DOWN AND ATTEMPTS TO REBOOT REPEATEDLY. MB ATTEMPTED A FIX RE SOFTWARE, HOWEVER, ISSUE CONTINUES. SHUTTING OFF THE ENGINE, LEAVING PARKED FOR AN HOUR OR TWO DOES NOT CORRECT THE SYSTEM. MAY OCCUR SHORTLY AFTER BACKING OUT OF THE GARAGE OR SHORTLY AFTER BEGINNING TO DRIVE. OVERNIGHT PARKING SEEMS TO CORRECT THE IMMEDIATE ISSUE. DURING THIS TIME, ONLY OTHER FUNCTION THAT OPERATES IS THE RADIO; CANNOT USE VOICE COMMANDS, TELEPHONE BLUETOOTH, ETC. HAVE ALERTED MB DEALER IN SAN ANTONIO WITH COPY TO MB USA, HOWEVER, NO RESPONSES. GOOGLE SEARCH HAS INDICATED VARIOUS MODELS MAY HAVE EXPERIENCED SIMILAR ISSUES OVER SEVERAL YEARS, HOWEVER, NO INDICATIONS OF CORRECTIVE ACTION. PRUDENT TO ALSO CARRY A GPS ALTERNATIVE SUCH AS A MAP, GARMIN OR OTHER BRAND IN THE EVENT OF FAILURE WHILE ON A TRIP. THIS OCCURRED IN LATE NOVEMBER 2019 AND AGAIN JANUARY 2020.

CAR WAS STOPPED IN THE PARKING LOT,AND JUST BEFORE SWITCHING THE IGNITION OFF,IT ACCELERATED WITHOUT INTENTION, HITTING THE RESTAURANT WALL CAUSING PROPERTY DAMAGE AND LITTLE PHYSICAL INJURY. AFTER HITTING THE WALL CAR STOPPED WITH MAJOR DAMAGE TO FRONT. AIRBAGS NEVER DEPLOYED.

LOW BEAM HEAD LIGHTS ARE VERY POOR AND I AM NOT ABLE TO DRIVE THIS CAR AT NIGHT. I GOOGLED ABOUT THIS ISSUE, AND I SEE LOT OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON MERCEDES GLE. I AM WILLING TO PAY MONEY TO FIX THIS ISSUE, BUT DEALER SAID HE CAN NOT DO ANYTHING ABOUT IT NOW. I TALKED TO MERCEDES AND THEY ALSO SAID THEY HAVE NOT RECEIVED ENOUGH COMPLAINTS ABOUT IT.

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE350. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE ADEQUATELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DURHAM (919-794-7077, LOCATED AT 110 KENTINGTON DR, DURHAM, NC 27713) AND THE BULB LOCATIONS WERE ADJUSTED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE HEADLIGHTS WERE PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20. THE VIN WAS NOT PROVIDED.

CRUISE CONTROL SPEED CANNOT BE CLEARED UNLESS CAR IS STOPPED AND ENGINE TURNED OFF. ONCE SPEED IS SET, THE CRUISE CONTROL CAN BE DISENGAGED, BUT THE SPEED SET CANNOT BE CANCELED. EXAMPLE, SPEED IS SET AT 65MPH. IF CRUISE CONTROL IS DISENGAGED, AND THEN ENGAGED AGAIN, IT WILL AUTOMATICALLY ACCELERATE TO 65MPH. THE ONLY WAY TO DECREASE SPEED IS TO REPEATEDLY TAP THE LEVER TO DECREASE SPEED BY 5MPH/TAP. THIS IS UNSAFE AND VERY DISCONCERTING IF YOU ARE TRYING TO SET THE CRUISE FOR A LOWER SPEED SPEED THAN PREVIOUSLY SET. I CONFIRMED THIS PROBLEM TO MERCEDES ON AUGUST 10, 2018.

ELECTRIC POWER STEERING FAILED WHILE CAR WAS IN MOTION, CAUSING UNSAFE CONDITION, LOSS OF STEERING CONTROL AND LOW SPEED COLLISION WITH CONCRETE WALL. VARIOUS WARNING MESSAGES IN THE INSTRUMENT CLUSTER APPEARED. MBUSA INSPECTED VEHICLE, AND AN ELECTRONIC STEERING CONTROL FAULT CODE WAS FOUND. TECHNICIAN STATES IN REPAIR ORDER "STEERING RACK SHORTED" AND "PERFORMED SDS AND FOUND NO COMMUNICATION WITH ELECTRIC POWER STEERING CONTROL UNIT." MBUSA REFUSED TO MAKE ANY REPAIRS UNDER WARRANTY, STATING MBUSA "PERFORMED VERY THOROUGH ANALYSIS OF THE SUBJECT VEHICLE AND FOUND THAT THE VEHICLE OPERATED AS DESIGNED WITHOUT DEFECT AT THE TIME OF THE INCIDENT." PRIOR MODEL YEARS OF THE SAME MODEL VEHICLE WERE RECALLED FOR DEFECTIVE COMPONENTS AND WATER INGRESS INTO THE ELECTRIC POWER STEERING CONTROL UNIT (SEE: NHTSA SAFETY RECALL REPORT: 17V-241).