2020 MERCEDES-BENZ GLE 350 Complaints

The contact owns a 2020 Mercedes Benz GLE350. The contact stated that the Back Over Prevention camera image would display a glitchy or a blank image while in use. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System). The vehicle was initially taken to Mercedes-Benz of Westmont (200 E Ogden Ave, Westmont, IL 60559) for the recall repair; however, the failure persisted. The vehicle was then taken to Sears Imported Autos Mercedes-Benz (13500 Wayzata Blvd, Minnetonka, MN 55305) where it remained in the possession of the dealer unrepaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The GLE350 windows trim bar flew out from the rear window frame . Driving Speed Range (75-82mph). Fortunately no accident or damages occurred. This so so dangerous . If the trim bar flew into vehicle or pedestrian resulting injury or death.

After driving for 2 1/1 hours,we changed drivers and shortly there after lane assist, blind spot and active brake assist limited warnings come on along with engine decellerating from 70 mph with no acceleration allowed-had to pull off busy freeway(4 lanes), cut off engine and restart. Everything working fine until about 20 minutes later exact thing happened as well as 2 more times. Parked for night and exact thing happened after about 2 1/2 hours into trip. Very dangerous fighting traffic struggling to get to place to pull over and reset . MB dealership cannot find anything wrong- Safety issue to drive again not knowing if/when it might happen again

The Mercedes Connect app started showing a partially charged battery. The Battery voltage is 11.9 to 12.29 in the AM when it should be 12.6V. The iphone charging area is warm to hot to the touch when the car is off all night. The Westminster Mercedes dealership cannot find the problem. I am concerned for afire hazard.

The contact owns a 2020 Mercedes-Benz GLE350. The contact stated that while operating the vehicle, there was an abnormal sound of moving water underneath the front seats. The vehicle was taken to the local dealer who diagnosed that rainwater had leaked into the body of the vehicle due to a clogged sunroof drainage tube. The contact stated that several electrical components were submerged in the water and had to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 43,000.

An additional problem with a current recall of the air-conditioning hoses hoses ~ I have been diagnosed with toxic mold poisoning and I need my car inspected due to condensation issues asap

Air Conditioning failure with low free on measurement. Apparently there was an A/C leak that created water damage in the front footwells, causing corrosion and potentially short-circuiting electric components, resulting in a fire hazard. The car was inspected by Mercedes Benz of Tampa and could not explain the source of water in the car, neither can I as the owner. The electronic components are being replaced at cost of the owner and insurance company. However, still concerned about the source of water in the footwells and potential re-occurence. This would put at risk not only my life as the driver but also the life of my toddler who is usually by me in the car. The failure of the A/C was followed by failure of lights, plantronics, central computer system which prompted me to go promptly to the dealership. Please help me investigate why my car is not under recall when it goes through the same symptoms described on expansion of recall numbers 21V-288 and 19V-587

I was driving and came to a stop sign. When I was getting ready to pull off my entire vehicle automatically went into park and shut off. I was almost rear ended by the vehicle behind me. People were blowing at me. I just restarted the vehicle after a few attempts it started and I drove off. Also my entire dash went black while I was driving. I also felt water on my feet why on the passenger side ( like a light mist).

While driving on the interstate in the right lane with adaptive cruise set at 70mph the cameras will occasionally read the off ramp/exit speed limit signs and brake hard to decelerate to the posted off ramp speed limit. This creates an opportunity for a rear end collision. Additionally, the adaptive cruise will “see” vegetation or guard rails on the opposite side of the road, while in a turn, and brake as if to avoid a collision when no hazard exists. Many instances of the two anomalies.

My 2020 GLE350 met with an accident on 1/20/2023. My wife was driving this vehicle on the freeway at about 40-50mph and she rear ended a Toyota Camry that was ahead of her. Mt complaint is two fold - The airbags did not deploy - The Active Brake Assist system failed to work The collision is a major one. You can see from the pictures. The body shop, an approved vendor for my insurance Geico, has prepared an estimate for $25,487. My vehicle has been in the body shop since the day of the accident. On 1/27/23, the estimate was prepared. I have to approve it and they will start the work anytime this week. This high repair cost is an indicator of a major collision. In such a major collision, I'd expect - Airbags should have deployed. The Camry's airbag did deploy, so should have ours. My wife suffered a strong whiplash. She has severe neck, shoulder, elbow pain and headaches. She is scheduled to undergo physical therapy. If the airbags deployed, these injuries could have been avoided. - The Active Brake Assist system should have been activated during the rear end collision. It should have detected and avoided the collision. However, it failed to deploy too. Few times when I back up, this safety feature has been very useful. It will identify moving objects like pedestrians, vehicle crossing and automatically apply the brakes and prevent potential collision. However, when we needed it most, it failed to save us. The automatic braking didn't happen. There were no visual or acoustic warnings prior to the collision. One of the main reasons I bought GLE350 was for this safety feature. I am so disappointed by this catastrophic failure and questioning whether I should drive this Mercedes anymore. Because of these safety failures, I really worry about driving this vehicle and bringing to NHTSA's attention. Please investigate this safety failure. Year: 2020 Make: Mercedes Benz Model: GLE350W4 Mileage: 30K miles approximately