2020 MERCEDES-BENZ GLE 350 Complaints

While driving the car in "assist" mode I will get a warning that all assist devices are inoperable. This is not always apparent while driving until I notice the adaptive cruise control and lane assist are not responding. Obviously a safety risk. I have talked to the dealership and they cannot find a problem. I contacted Mercedes headquarters and they responded with a customer service rep that began the conversation that he has no technical knowledge of the car (obviously not a big help). I told them I would complete a report to the NHTSA and he seemed very unconcerned. I have not seen a relationship between the "assist" becoming inoperable and anything else in the car or the driving conditions. All incidents so far (about five) have been on clear days or evenings on the freeway with no precipitation nor water on the road.

When my wife got into vehicle first thing in the morning after it sitting all night in the garage, she smelled a foul smell. As she was driving, she opened all the windows to dissipate the smell and turned in the heater because wit was cold that morning. After about ten to twelve minutes of driving, she noticed the check engine light came on and the car started shaking. She pulled over and exited vehicle. As soon as she got out the vehicle started smoking and caught fire. The vehicle is a total loss.

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 21V288000 (EQUIPMENT) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED ALFANO MOTORCARS MERCEDES BENZ SPRINTER (1423 CALLE JOAQUIN, SAN LUIS OBISPO, CA 93405, (805) 543-5752) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

BOUGHT A DEALER OWNED MERCEDES GLE 350 WITH 8500 MILES ON IT IN NOVEMBER 2020. IN FEW DAYS WE TOOK BACK THE CAR TO GET THINGS FIXED, WHICH WE NOTICED. WE WERE TOLD, AS DID NOT BUY A NEW CAR WE HAVE TO BEAR WITH FEW ISSUES. WE LEASED THE CAR AND WANTED TO BE SURE THAT WE DO NOT GET INTO A PROBLEM BECAUSE OF THE ISSUES WHICH WE INHERITED, WE PUT THE PROBLEMS ON RECORD. UPON COMPLETION OF 10,000 MILES, CAR WAS DROPPED FOR SERVICE AND ATTENDING RECALLS ON FEBRUARY 10TH. 2021. IT TOOK MORE THAN 20 DAYS FOR COMPLETING THE UPDATE OF SOFTWARE, FOR WHICH WHOLE DASHBOARD DISPLAY WAS REPLACED AND HAD TO BE IMPORTED FROM GERMANY, FINALLY I GOT THE CAR BACK ON MARCH 2ND, 2021. APRIL 23RD, 2021, WHILE GOING OUT FOR DINNER, FELT SOME VIBRATION AS IF CAR IS RUNNING AT THE EDGE OF THE ROAD. I THOUGHT I HIT A NAIL OR SOMETHING AND GOT A FLAT TIRE, I SUDDENLY APPLIED BREAK, LUCKILY CAR BEHIND ME DID NOT HIT ME FORM THE BACK, I ALSO HEARD SOME RUBBING NOISE FROM THE BACK OF THE CAR. NEXT DAY EARLY MORNING I TOOK THE CAR TO THE SERVICE, I DID FEEL THE INTERMITTENT VIBRATION AND RUBBING NOISE WHEN I DROVE TO THE SERVICE. TODAY ON APRIL 28TH. 2021, I AM INFORMED THAT DRIVE SHAFT NEEDS REPLACEMENT, AND IT HAS TO COME FROM GERMANY AND WILL TAKE 10 -12 DAYS. I AM ADVISED TO TAKE MY CAR BACK AND BRING BACK ONCE THE PART ARRIVES. I DO NOT FEEL SAFE IN DOING SO AND WANT TO SEEK YOUR OPINION. IS IT SAFE , DID I LAND UP GETTING A LEMON CAR?

EVER SINCE I BROUGHT THIS VEHICLE IN 2020 I FEEL THE SUV BOUNCES AS THE VEHICLE HITS A POTHOLE CAUSING IT TO SWAY & LOOSE CONTROL WHICH INCREASES THE RISK OF A CRASH OR ACCIDENT. I HAVE BROUGHT THIS VEHICLE THRICE TO THE DEALERS DURING THIS PANDEMIC, BUT THE PROBLEM HASN'T BEEN RESOLVED. THIS ALSO HAPPENS INTERMITTENTLY WHEN MAKING TURNS, OR CURVES, IT BOUNCES & THERE IS LOSS OF CONTROL, IT IS VERY DANGEROUS.

DISPLAY INDICATED 'SYSTEM SUSPENDED' TWICE TODAY. CONCERNED ? BUT SUV DROVE FINE

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. THE CONTACT STATED WHILE DRIVING 60 MPH, THERE WAS A LOUD ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT PULLED OVER AND NOTICED THAT THE SUN ROOF GLASS WAS PARTIALLY FRACTURED. THE CONTACT OPENED THE SUN ROOF AND SEVERAL PIECES OF SHATTERED GLASS FELL INSIDE THE VEHICLE. THE CONTACT STATED THAT SHE PULLED OVER TO THE SIDE OF THE ROADWAY. WHILE PARKED, A SECONDARY VEHICLE PULLED UP BEHIND HER VEHICLE AND THE DRIVER EXITED THE VEHICLE AND INFORMED HER THAT SOME OF THE GLASS FROM THE SHATTERED SUN ROOF HAD STRUCK THEIR VEHICLE. THERE WAS NO ONE INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO MERCEDES-BENZ OF LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92677) WHERE THE CONTACT WAS INFORMED THAT AN OBJECT HAD STRUCK THE SUN ROOF CAUSING THE SUN ROOF TO SHATTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,040.

I HAVE HAD THREE INSTANCES I BELIEVE THE COLLISION AVOIDANCE SYSTEM FAILED IN MY NEW CAR. THE FIRST INSTANCE WAS A WRONG WAY DRIVER COMING TOWARDS ME ON A FREEWAY OFFRAMP. I ESTIMATE THAT WE WERE WITHIN ABOUT 30 FEET OF EACH OTHER AND TRAVELING APPROXIMATELY 30MPH WHEN WE BOTH QUICKLY SWERVED TO AVOID A COLLISION. NO WARNING AND NO AUTOMATIC BRAKING OCCURRED. THE NEXT TWO INSTANCES BOTH INVOLVED DRIVING AT NIGHT ON SURFACE STREETS IN WHICH I LAST MINUTE BRAKED TO AVOID HITTING STOPPED CARS IN FRONT OF ME. I WOULD APPROXIMATE MY RATE OF SPEED AT 30 MPH. FORTUNATELY, I WAS ABLE TO QUICKLY BRAKE IN BOTH CASES AND AVOIDED THE COLLISIONS. IN BOTH CASES THE RED TRIANGLE FLASHED AND AN ALARM WENT OFF BUT THE CAR DID NOT BRAKE OR MAKE ANY EVASIVE MANEUVERS TO AVOID A COLLISION. I BROUGHT THIS TO THE ATTENTION OF CORPORATE MERCEDES BUT THEY REFERRED ME TO THE DEALERSHIP WITHOUT FURTHER COMMENT. THE DEALERSHIP FOUND NO ERRORS IN THE CAR. I BELIEVE THE PROBLEM MIGHT BE DEEPER; AN ERROR IN SOFTWARE PROGRAM. THUS THE CAR HAD NO ERRORS AS IT WAS FOLLOWING A FAULTY ALGORITHM. THIS SYSTEM IS DESIGNED TO SAVE LIVES AND PROPERTY IF I FAIL TO TAKE QUICK ACTION AS A DRIVER. I BELIEVE THE SYSTEM FAILED!

WHILE DRIVING IN A PARKING LOT AT A LOW SPEED MY CAR TURNED OFF BY ITSELF I KEPT PUSHING ON THE ACCELERATOR BUT I REALIZED THE CAR IS NOT MOVING, IT HAD SHOT OFF BY ITSELF. I TURNED THE CAR ON MANUALLY AND THEN WORKED. IT WAS A TERRIFYING SITUATION. I KEPT THINKING WHAT IF I WAS ON THE FREEWAY AND MY CAR HAD TURNED OFF WHILE THE MOVING TRAFFIC WAS ABOUT 70 MILES. I CONTACTED MERCEDEZ BEZ AND I WAS TOLD IT MIGHT HAVE BEEN A GLICH AND THAT THEY COULD NOT DUPLICATE IT. I FEEL THAT IS A VERY DANGEROUS GLICH.

THE SENSOR FOR THE POWER TAILGATE IS NOT SENSITIVE ENOUGH TO OPEN / CLOSE THE TAILGATE. THE FRONT WINDSHIELD HAS CRACK AFTER THE WINTER STORM. I BELIEVE IT WAS RELATED TO THE EXTREME LOW TEMPERATURE UNDER MASSACHUSETTS WEATHER. IT IS NOT RELATED TO THE DAMAGE BY THE HIGHWAY ROCKS AS I COULD NOT FOUND ANY DAMAGE OF DENTS ON THE GLASS. THE DRIVER SEAT LEFT SIDE EDGE APPEARED CRACKING AFTER COUPLE MONTHS OF USE. IT IS A MB TEX MATERIAL WHICH IT CLAIMS THAT IT SUPPOSED TO BE MORE DURABLE AND CARE FREE THAN REGULAR REAL LEATHER BUT ACTUALLY IT WASN'T ON MY CAR.