2010 MERCEDES-BENZ GLK350 Complaints

TAKATA RECALL I HAVE CALLED SEVERAL TIMES TO MERCEDES AND NO RESPONSE TO FIXING THIS PROBLEM. I CHECKED MY VIN AND MY VEHICLE IS STILL A PART OF THIS RECALL FOR DEFECTIVE AIRBAGS.

"TAMARA RECALL" I HAVE NOT HAD AN INCIDENT HAPPEN YET, BUT WAS JUST IN AN ACCIDENT AND LUCKY THE AIRBAGS DIDN'T GO OFF. I'M EXTREMELY NERVOUS DRIVING MY CAR NOW, AND MERCEDES IS CLAIMING THEY ARE NOT A PART OF THIS RECALL SINCE THEY HAVEN'T HAD ANY INCIDENTS REPORTED. I AM JUST LOOKING TO GET A RENTAL CAR, UNTIL THIS IS FIXED AND CAN'T SEEM TO GET ANSWERS FROM MERCEDES; BESIDES DENYING THAT MY CAR HAS A RECALL WHEN IT CLEARLY DOES. THEY MAY NOT HAVE ANY INCIDENTS YET, BUT I DO NOT WANT TO BE THE FIRST.

TAKATA RECALL .TWO AIRBAGS DRIVERS AND PASSENGER SIDES. POTENTIALLY CAN EXPLODE SPONTANEOUSLY AND CAN SEVERELY INJURE OR KILL DRIVER AND PASSENGER. STILL DON'T HAVE A SOLUTION. AS A CONSUMER, WHAT AM I SUPPOSED TO DO? I HAVE CONTACTED LOCAL AND HEADQUARTERS MERCEDES BENZ SEVERAL TIMES AND NO SOLUTION WAS OFFERED.

I RECEIVED A NOTICE FROM MBUSA REGARDING THE TAKATA AIRBAGS IN MY VEHICLE. THE VERY WEEKEND I WENT TO OPEN ROAD MERCEDES IN BRIDGEWATER, NJ. THE SERVICE TEAM SAID THERE IS NO ETA FOR REPLACEMENT AND COULD BE UP TO 2 YEARS. I IMMEDIATELY WENT TO CHECK OUT PRE- OWNED VEHICLES AND REACHED A DEAL THE FOLLOWING WEEKEND WITH THE SALES TEAM WITH A TRADE IN VALUE AND PROVIDED DOWN PAYMENT.. THE MANAGER OF THE DEALERSHIP TOLD ME HIS SALES WAS WORN IN THEIR ESTIMATE AND HE NEEDS TO REDUCE THE TRADE IN VALUE BY 3700 $ DUE TO THE AIRBAGS. THEY SOLD THE VEHICLE AT FULL PRICE, CANNOT FIX IT FOR 2 YEARS BUT WANT TO REDUCE THE PRICE FOR TRADE IN. MBUSA NEEDS TO EITHER FIX IT TIMELY OR GIVE FAIR TRADE IN VALUE FOR A FAULT THAT WAS DUE TO MBUSA. THE DEALERS ARE BLEEDING THE OWNERS OF DEFECTIVE VEHICLES AND TAKING ADVANTAGE.

"TAKATA RECALL' IS THE CURRENT TOP CONCERN TO DATE WITH MY CAR. I WAS SOLD A USED LEMON & WOULD NEVER PURCHASE ANOTHER MERCEDES BASED ON MY EXPERIENCE . I BOUGHT THE CAR IN OCTOBER 2015~ IT HAS BEEN BACK TO THE DEALERSHIP APPROXIMATELY 10 TIMES. SOME VISITS THE CAR WAS THERE FOR 2 PLUS WEEKS. MERCEDES PUT THE WRONG TIRES ON THE CAR CAUSING ALIGNMENT PROBLEMS , TIRES WORE DOWN AFTER 3000 MILES, THERE IS AN UNRESOLVED CONDENSATION LEAK, UNRESOLVED OIL LEAK, & CURRENTLY HAVE A SRS DIAGNOSIS CODE WHICH HAS BEEN LEFT UNDIAGNOSED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I CAN NOT SELL MY CAR WITH AN OPEN RECALL AND THERE IS NO PLAN TO FIX WITH PROBLEM!

TAKATA RECALL - RECEIVED OWNER NOTIFICATION LETTER FROM MBZUSA DATED JUNE 2016 R.E. DEFECTIVE DRIVER'S SIDE AIRBAG BEING RECALLED (SEE "MBZ LETTER"); LETTER STATED THAT NO "SUITABLE REPLACEMENT PART IS TESTED OR AVAILABLE" BUT WHEN IT WAS, OWNERS WOULD BE SENT "2ND LETTER NOTIFYING YOU TO BRING YOUR VEHICLE IN" FOR REPAIR - "BRING" NOT "DRIVE" - NOWHERE IN THE LETTER WAS THERE A WORD ABOUT THE VEHICLE BEING SAFE TO DRIVE, NOR WAS THE WORD "DRIVE" EVEN MENTIONED. SO OFFICIALLY I NOW HAVE A CAR WITH A DEFECT KNOWN TO HAVE CAUSED AT LEAST 10 US DEATHS, BUT NO REMEDY. MOST CONCERNING ARE THE DOCUMENTS POSTED ON NHTSA WEBSITE FOR MERCEDES-BENZ, WHICH SHOW MBZ NOTIFIED NHTSA OF VEHICLES W/ SAFETY DEFECT (I.E. EXPLODING TAKATA AIRBAGS), INCLUDING MY VEHICLE, ON 8 FEB 2016 (SEE FEB16 DEFECT). NHTSA ACKNOWLEDGED DEFECT NOTICE ON 12 FEB 2016 (SEE FEB16 NHTSA ACKN), & STATED "IT IS REQUIRED THAT OWNERS BE NOTIFIED OF A SAFETY DEFECT IN THEIR VEHICLES WITHIN 60 DAYS OF A MANUFACTURER'S NOTIFICATION TO NHTSA OF A SAFETY DEFECT IN THOSE VEHICLES." WHY WASN'T I NOTIFIED W/IN 60 DAYS? ON MBZUSA WEBSITE/RECALL FAQS, THEY STATE "ANY CUSTOMERS POTENTIALLY AFFECTED WILL BE MAILED...IN APRIL" (SEE MBZ2 APR VS JUN). CYA, BREAK THE RULES & NO REMEDY IN SIGHT. CORPORATE VULTURES. NHTSA NEEDS TO HAMMER THEM PLEASE. ALSO CONCERNED ABOUT RECENT DEATH OF ACTOR KILLED BY JEEP IN A DIFFERENT SAFETY RECALL WITHOUT REMEDY. WHAT IS NHTSA DOING ABOUT THIS??? OWNERS ARE STUCK W/ UNSAFE CARS THAT CAN'T BE REPAIRED! HOW IS THIS POSSIBLE?

RECEIVED RECALL LETTER FOR SRS CONTROL UNIT. MADE APPOINTMENT ON APRIL 19 TO REMEDY RECALL. TOOK VEHICLE IN TO MERCEDES DEALER IN BLOOMFIELD HILLS, MI, GOT RIDE BACK TO WORK. BENZ DEALER CALLED ME AND TOLD ME THEY DIDN'T HAVE THE PART TO REMEDY RECALL AND THEY DIDN'T KNOW WHICH PART THEY NEEDED UNTIL AFTER THEY BEGAN WORKING ON MY VEHICLE. SO, I HAD TO GET A RIDE BACK TO THE DEALER AND GOT MY CAR BACK. THEY SAID THEY WOULD CALL ME IN 5 WEEKS WHEN THE PART CAME IN. THEY NEVER CALLED ME. ON JUNE 21 I CALLED THE DEALER AND THEY TOLD ME THE PART WASN'T IN AND THEY WERE GOING TO PUT THE ORDER IN AGAIN. THEY SAID MERCEDES ISN'T MAKING THE PARTS FAST ENOUGH. THEY REFUSED TO TELL ME WHICH PART NUMBER THEY NEEDED (THEY SAID THEY HAD ONE OF THE PARTS BUT NOT BOTH THE PARTS NEEDED FOR THE REMEDY). I RECEIVED THE LETTER MARCH 2016, MADE THE APPOINTMENT IN APRIL AND NOW IT'S JUNE AND THEY ARE STILL TELLING ME THEY DON'T HAVE THE PART AVAILABLE. WHAT IS A CONSUMER TO DO?

VERY STRONG SMELLING FUEL ODOR AFTER EVERYTIME I FILL IT UP WITH FUEL. YESTERDAY 06/20/16 IT STARTING LEAKING FUEL. THIS HAS BEEN GOING ON SINCE I BOUGHT IT IN NOVEMBER 2015. CAR COULD BE STATIONARY OR IN MOTION AND THE SMELL OF FUEL IS ALWAYS THERE. SMELLS THE WORST WHEN I FILL IT UP. THE ACTUAL LEAK PROMPTED ME TO FILE THIS COMPLAINT.