2014 MERCEDES-BENZ GLK350 Complaints

The following are malfunctions that are a high risk when driving: •airbags •ball joints •coolant •control arms •electrical power system It is a risk when driving due to the ball joints and control arms not properly secured. Engine warning light

Steering column is stuck tilted in upmost highest position and will not adjust down lower.

On 11/18/2023, while driving my GLK350 2014, I decided to open and later close the sunroof. As I closed the sunroof, I heard a distinct cracking sound, which caught my attention. Initially, I was unsure of the source of the sound and continued driving. It wasn't until I arrived home that I made a shocking discovery - the front black stationary window panel, located just above the windshield, had shattered unexpectedly. Prior to this incident, I had meticulously cared for my car, ensuring it was regularly maintained and kept in excellent condition. There were no visible cracks or signs of damage on the front black stationary window panel. I even hand-washed the vehicle earlier that day and inspected the panel, confirming its integrity. I had a clear view of the area around the car while I was on a ladder, ruling out the possibility of any rocks or debris causing the breakage. My adult daughter was present in the car with me as a witness to this unfortunate event. We were both astonished by the sudden and unexplained shattering of the window panel. Given the circumstances, it became evident that there is a significant safety concern regarding the GLK350 2014 model's front black stationary window panel. The shattered panel poses serious risks to the safety of both the driver and passengers. These risks include compromised structural integrity, the potential for harmful glass projectiles, and impaired visibility that could lead to accidents or hazardous driving situations. To address these urgent safety concerns, I have written this letter to request an immediate safety recall for all GLK350 2014 vehicles. It is our collective responsibility to ensure the safety and well-being of all drivers and passengers who rely on your esteemed automobile brand. Please consider the gravity of this situation and take swift action to rectify

The lift gate has an automatic open feature like many vehicles. When you press the handle or use the remote control to open the rear lift gate, the gate opens all the way. After some time (5 - 30 seconds), the gate slams suddenly either to half way open, or slams completely shut on its own. This is especially dangerous when a person is under the gate getting something out of the trunk, and the heavy metal gate suddenly slams on to their head.

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while operating the vehicle, the driver’s side air bag warning light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not yet contacted. The failure mileage was 58,000.

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with the check engine and traction control warning lights illuminated. The vehicle was taken to the local dealer who serviced the vehicle however, the failure reoccurred. No further information was available. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 61,000.

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated while starting the vehicle after refueling, there was an abnormal gasoline odor inside the vehicle. The vehicle was taken to the dealer and the contact was informed that the fuel pump was leaking onto the rear seats. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 64,000.

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that the ABS, check engine, and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that they could not diagnose the vehicle as the diagnostic link connector was missing from the vehicle. The contact stated that she verified that the diagnostic link connector was not in the location indicated in the Owner’s Manual. The contact stated that the vehicle was purchased used. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 76,200.

My vehicle started smelling like gas. Took it in for inspection. Mechanic found a leak in the fuel assembly, resulting in gasoline pooling inside the vehicle under the back seat and leaking out through the bottom of the vehicle. I went online and noticed a recall was issued for 2011 and 2012 models. Ongoing issues with fuel modules leaking although no visible cracks were present. I contacted Mercedes to have them review if this would be covered under their recall and they declined saying they did not want to cover this under their recall. Mercedes made me take the vehicle in to their dealership in Kahului Maui to verify the issue which I did. They sent me a quote for the repair with no specific parts listed, just fuel module in the amount of $1884.71. Comments: "left fuel pump/filter assembly leaking" No warning lamps or check engine lights came on which is disturbing since exposed gasoline could lead to ignition with a small spark. With further investigation online I found that I am not the only GLK350 2014 owner that is having issues with fuel module leaking. Mercedes inspection form available here: https://app.mykaarma.com/service-cart/mpi/t8xQy8Ac2bYidaNLm0xxzW7MeeqxfPne_HG5wpWCmhQ/detail

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while stopped at a red light, the steering wheel malfunction warning light appeared on the instrument panel while the contact was attempting to make a left turn. During the failure, the vehicle stalled, and the contact managed to coast the vehicle to the side of the road. Due to the failure, the vehicle was taken to the dealer. Upon investigation, the contact discovered NHTSA Campaign Number: 17V252000 (Steering) which she linked to the failure. The dealer then informed her that the vehicle was not under recall and the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000.