2014 MERCEDES-BENZ GLK350 Complaints

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated while the vehicle was having the yearly inspection, the contact was notified that the second-row seat belt buckle was not releasing as needed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was not contacted. The failure mileage was 60,000.

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while driving he noticed a fuel odor throughout the vehicle. The contact referenced NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline). Additionally, the contact stated that when he attempted to refuel the vehicle from a half tank, gasoline started spilling from the filler neck unto the exhaust pipes. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact stated that he was redirected to the manufacturer’s website. The failure mileage was approximately 90,000.

My concern is the repeated failure of the front wheel speed sensors rendering the ABS system and Traction Control System inoperable. The Speed Sensors failed as follows: 1.) 2015 at 9,474 Miles 2.) 2020 at 26,293 Miles 3.) 2022 at 30,281 Miles The vehicle has extremely low miles for the repeated failures to have occurred. If you research various Mercedes Benz Blogs online, you will see a trend of repeated speed sensors failures in all models of Mercedes cars & Mercedes Vans.

The Fuel pump tank closing cover (P/N 204-470-04-38) cracked and caused fuel to pool on it. This happens when the tank is above 3/4 full resulting in strong fuel fumes when the car is parked inside. It is likely when parked in a garage to be an explosion hazard due to the fumes. Looking on the user forums and internet this is not an uncommon issue and should be addressed as this design is used on most Mercedes fuel tanks in the 2000's.

The contact owns a 2014 Mercedes Benz GLK350. The contact stated while driving at various speeds, there was a loud sound coming from the sunroof. The contact stated that there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the cassette part that needed to be replaced. The vehicle was repaired however, after retrieving the vehicle, the contact stated that an abnormal sound was coming from the sunroof. The sunroof glass shattered and glass shards fell onto the contact. The contact then took the vehicle back to the dealer where it was diagnosed that the sunroof needed to be replaced. The contact related the failure to an unknown recall. The manufacturer was informed of the failure and informed the contact that she would receive a callback. The failure mileage was approximately 180,000.

WE STARTED TO DEVELOP A STRONG SMELL OF GAS INSIDE THE VEHICLE. I STARTED TO RESEARCH ONLINE TO FIND THAT MANY MERCEDES MODELS HAVE THE SAME PROBLEM, A CRACK DEVELOPS ON A CAP THAT HOUSES THE FUEL PUMP UNDER THE BACK SEAT INSIDE THE VEHICLE. THIS PERMITS GAS FUMES TO ENTER THE VEHICLE, LET ALONE ACTUAL GASOLINE TO COLLECT ABOVE THE CAP AND LEAKING UNDER THE SEAT INSIDE THE VEHICLE. SOME PEOPLE TRY TO JUST PATCH IT WITH EPOXY AND ATTEMPT TO REPLACE PARTS. BUT THIS PROBLEM SEEMS TO BE ONGOING FOR YEARS ON VARIOUS MODELS AND OBVIOUSLY IS A DESIGN FLAW THAT NEEDS IMMEDIATE ATTENTION BY THE MANUFACTURER. YOU NEED TO DRIVE WITH THE WINDOWS OPEN AND IF THE VEHICLE IS PARKED OVERNIGHT, YOU CANNOT ENTER THE VEHICLE FOR A LONG TIME IN THE MORNING, UNTIL IT AERATES.

CONTACTED MERCEDES DEALER OVER A YEAR AGO TO REPLACE AIR BAG AND THEY STILL TELL US AS OF TODAY THAT THEY DO NOT HAVE THE PARTS TO PERFORM THE RECALL AND THERE IS NOTHING THEY CAN DO.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

IN DECEMBER 2019 I WAS ON THE EXPRESSWAY AND THE TRAFFIC WAS BUMPER TO BUMPER. I WAS DRIVING BEHIND A LADY AND WHEN SHE STOPPED I WENT TO PUT MY FEET ON THE BRAKES AND THE BRAKES WENT TO THE FLOOR AND MY CAR HIT HER. I HAD MY CAR REPAIRED OF COURSE AND PAID MY DEDUCTIBLE. MY CAR WAS DRIVING PRETTY REGULAR AFTER BEING REPAIRED. THEN IN AUGUST 2020 THE SAME THING HAPPENED AGAIN. I WAS DRIVING TO GET ON THE EXPRESSWAY AND AS I WAS ENTERING THE EXPRESSWAY AS I BEGIN TO STOP BECAUSE A CAR WAS IN FRONT OF ME AND MY BRAKES WENT TO THE FLOOR AGAIN AND I HIT THE DRIVER IN FRONT OF ME. I AM A GOOD DRIVER HAVING DRIVEN A MAIL TRUCK ON MY JOB FOR YEARS AND I NEVER HIT ANYONE BEFORE IN MY LIFE WHILE DRIVING ANY VEHICLE. I JUST WANT TO REPORT MU VEHICLE ISSUE. THANK YOU VERY MUCH.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.