2015 MERCEDES-BENZ GLK350 Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF HOUSTON GREENWAY (LOCATED AT 3900 SOUTHWEST FWY, HOUSTON, TX 77027, (713) 489-2111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL HAS BEEN ISSUED SEVERAL TIMES. EACH TIME, MERCEDES SAYS NO FIX IS AVAILABLE PLEASE STAY IN TOUCH. THEY WILL NOT SAY WHETHER MY SPECIFIC VEHICLE HAS THE PROBLEM OR, IF IT DOES, HOW LONG I HAVE TO DRIVE WITH FEAR OF PASSENGER DEATH.

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2019. AFTER CONTACTING MERCEDES-BENZ OF BEAVERTON (9275 SW CANYOR RD, PORTLAND, OR), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - MERCEDES I'VE JUST RECEIVED A LETTER STATING MY 2015 MERCEDES GLK 350 HAS OR MAY HAVE A FAULTY PASSENGER SIDE AIRBAG OR INFLATER RELATED TO TAKATA'S POOR QUALITY STANDARD. I CHECKED WITH MERCEDES AND THEY DON'T FORESEE REPLACEMENT PARTS BEING AVAILABLE UNTIL MAY 2020, WHICH IS WHOLLY UNACCEPTABLE IN SCOPE. I UNDERSTAND THIS RECALL HAS BEEN INITIATED VOLUNTARILY DUE TO TAKATA'S HISTORY AND THERE HAVE NOT BEEN ANY MERCEDES INCIDENTS, HOWEVER IF THE PART IS CONCERNING ENOUGH FOR A RECALL I AM EXTREMELY DISSATISFIED THAT IT COULD TAKE OVER A YEAR TO REMEDY IT AND I COULD BE POTENTIALLY PUTTING MYSELF OR FAMILY AT RISK. I UNDERSTAND THE SCOPE OF THIS ISSUE IS GLOBAL AND OF A NEW SCALE, BUT THAT DOES NOT ABSOLVE MBUSA OF PROVIDING AN EXPEDIENT SOLUTION; ALSO IT SEEMS ALL MANUFACTURERS HAVE BEEN AFFECTED BY THIS OVER MULTIPLE YEARS-- WHY HAS THERE BEEN SUCH POOR SUPPLY CHAIN ACCOUNTABILITY AND WHY HAVE ALL BRANDS BEEN USING ONLY THE SAME MANUFACTURER FOR CRITICAL LIFE SAFETY? THERE NEEDS TO BE MORE STRINGENT OBSERVATION OF THIS IN THE FUTURE. FURTHERMORE, THIS IS A 2015 VEHICLE, AND MERCEDES INFORMED ME VIA THE PHONE THAT AN INVESTIGATION WAS INSTITUTED IN 2016 BUT NOTHING WAS BORNE OF IT; I AM CONFUSED ABOUT HOW NOW IN 2019 WE ARE REACHING THE POINT OF RECALL WITHOUT AN INCIDENT, AND ALSO SINCE I HAVE PURCHASED THE VEHICLE AFTER 2016 WHY THERE WAS NO MENTION AT ALL OF THIS BEING A POSSIBLE ISSUE. UNACCEPTABLE THAT MANUFACTURERS HAVE BEEN ABLE TO SKATE ON THIS ISSUE.

TO WHOM IT MAY CONCERN: AFTER RECEIVING YOUR LETTER, I CONTACTED THE LOCAL DEALER REGARDING THE TAKATA RECALL FOR THE AIRBAGS, AND THE DEALER IN NORTH HOUSTON MERCEDES BENZ MENTIONED THAT RIGHT NOW THE RECALL IS WORKING ON CAR MODELS FROM 2010-2011 WHICH TYPICALLY REPRESENTS A TIME FROM OF MORE THAN 8-MONTHS FOR MY CAR TO HAVE SERVICE REGARDING THIS RECALL. IN AN ATTEMPT TO EXPEDITE THIS PROCESS, WHAT CAN BE DONE TO ENSURE SAFETY FOR THE DRIVER AND PASSENGERS IN THE MEANTIME. I AM SHOCKED THAT THE SERVICE TIME IS MORE THAN 8 MONTHS BECAUSE IN THE EVENT OF AN ACCIDENT, THE PROTECTION IS NOT SECURE. WHAT CAN BE DONE TO REMEDY THIS SITUATION WITHIN A SHORTER TIME FRAME?

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE MERCEDES-BENZ WEBSITE INDICATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING MERCEDES OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. MANUFACTURER NOTIFIED ME TODAY OF RECALL. MANUFACTURER STATES THE DEFECT CANNOT BE REPAIRED UNTIL MAY 2020, MORE THAN A YEAR FROM NOW. THIS IS UNACCEPTABLE AND DOES NOT MEET THE FEDERAL REQUIREMENT DEALER "TO REMEDY THE SITUATION WITHOUT CHARGE, OR WITHIN A REASONABLE AMOUNT OF TIME, PURSUANT TO LAW 49 U.S.C. CHAPTER 301.

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE REMEDY WAS NOT AVAILABLE AND HE DID NOT FEEL SAFE DRIVING THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" . MY DEALER IS TELLING ME THAT THE EARLIEST REPLACEMENT DATE IS MAY 2020. I DO NOT BELIEVE THAT WOULD BE CONSIDERED TIMELY AND THEORETICALLY I AM DRIVING A TICKING TIME BOMB.