2014 MERCEDES-BENZ ML350 Complaints

DRIVER'S SIDE AIR BAG WARNING LIGHT STAYS ON, DEALER SAYS IT'S THE WIRING IN STEERING COLUMN OR THE CONTROL MODULE AND WANTS ABOUT $1100 TO FIX. JUST ALL OF A SUDDEN CAME ON WITH NO OTHER EVENT HAPPENING.

REAR TAILGATE OPENED WITHOUT BEING OPERATED AS I WAS ENTERING GARAGE. REAR WINDOW HIT GARAGE TRIM AND BROKE. THIS HAD HAPPENED BEFORE DRIVING DOWN THE STREET.

NO LIGHT OR WARNING ALARM IF TAILGATE IS OPEN. YOU MAY DRIVE CAR WITH NO LIGHT ON DASHBOARD INDICATING THAT TAILGATE IS OPEN. MAY CRASH TAILGATE AND BREAK THE GLASS IF DRIVE INTO A GARAGE. DROVE CAR INTO GARAGE TO PARK AND CRASHED THE TAILGATE.

CAR ENGINE LIGHT ON. TOOK TO SERVICE CENTER. REQUIRED SOFTWARE UPGRADE. COST $275. CAR HAS 26K MILES. THIS SHOULD NOT BE AN EXPENSE TO BUYER BUT SHOULD BE A WARRANTY ISSUE. VERY UNHAPPY WITH MERCEDES-BENZ AND UNLIKELY TO PURCHASE YOU VEHICLE IN THE FUTURE. ALSO, NO OBVIOUS INSTRUCTION FOR CHECKING OIL LEVEL. ANOTHER RUSE BY MERCEDES-BENZ TO WRING ADDITIONAL $$ OUT IF CONSUMERS.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ ML350. THE CONTACT STATED THAT FOR THE PAST YEAR, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. ALSO, THE 'PULL OVER AND READ SERVICE MANUAL' AND 'FRONT AIR BAG REQUIRES SERVICE' MESSAGES APPEARED. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDES-BENZ OF LITTLETON, 8070 S BROADWAY, LITTLETON, CO 80122) WHERE THE TECHNICIAN INFORMED THE CONTACT TO "IGNORE THE MESSAGES" AND "THAT IT HAPPENS TO ALL MERCEDES-BENZ VEHICLES'. THE DEALER DID NOT DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A CALL BACK. THE FAILURE MILEAGE WAS 29,000.

APRIL 12TH 20018 I GOT IN MY BENZ AND STARTED IT AND ALL THE LIGHTS ON THE INSTRUMENT CLUSTER LIGHT UP AND SHOULD GO OF AFTER A FEW SECONDS BUT THE LIGHTS DID NOT GO OF SO I PUT THE CAR IN DRIVE AND THE EMERGENCY BRAKE WILL NOT RELEASE SO I HAD TO PUSH REALLY HARD ON THE BRAKE TO STOP THE CAR I TURNED IT OF AND WAITED A FEW SECONDS AND STRATED IT AGAIN SO THAI CAN REVERSE IT BACK IN THE PARK SPOT HOWEVER WHEN I PUT THE SUN IN REVERSE IT STARTED GOING FORWARD AND ALL THE LIGHTS ARE STILL ON AND THE EMERGENCY BRAKE STILL WILL NOT RELEASE SO I KEEP PUSHING REALLY HARD ON THE BRAKES AND PUT THE SUN IN PARK AND CALL MERCEDES OF SARASOTA FL FOR THE SECOND TIME AFTER A SCARE LIKE THIS MERCEDES SAID THAT THE SUN WAS FINE . WELL AT THIS POINT I WAS FORCED TO GET RID OF MY 4 YEAR OLD SUV BECAUSE I DO NOT TRUST DRIVING IT NO MORE AN SUV THAT I FULLY PAID FOR AND WAS NOT EXPECTING TO HAD TO GET RID OF IT SO SOON .

SUNROOF EXPLODING - WAS DRIVING ON THE FREEWAY AT AROUND 70MPH WHEN I HEARD A LOUD BANG. I COULD TELL IT CAME FROM ABOVE AND COULD TELL THE SUNROOF HAD SHATTERED. I CAME TO A SAFE STOP TO INSPECT AND MY SUSPICIONS WERE PROVEN RIGHT. IT HAPPENED SUDDENLY WITHOUT ANY WARNING. THERE WERE NO TRUCKS NEAR ME. NEITHER WAS I DRIVING UNDER AN OVERPASS. THERE WAS NO IMPACT FROM ANYTHING. I HAVE ATTACHED A PHOTO OF THE DAMAGE. I CALLED THE DEALER (MERCEDES BENZ OF HOUSTON NORTH) AND THEY HAVE TOLD ME THAT THEY WERE SORRY TO HEAR THAT AND THAT I WOULD HAVE TO PAY $200 JUST TO GET MY CAR INSPECTED (NOT EVEN REPAIRED). VERY FRUSTRATED AT THE MOMENT.

THE POWER TILT STEERING WHEEL IS LOCKED IN THE UPMOST POSITION WHICH MAKES DRIVING UNCOMFORTABLE AND UNSAFE. I GOOGLED THIS PROBLEM AND THERE ARE HUNDREDS OF MERCEDES BENZ THAT HAVE THIS PROBLEM, NOT JUST THE ML350.

1. IT WAS ON I-15 HIGHWAY NORTH BOUND AROUND 9:44 AM, 2/1/2018. 2. THIS VEHICLE SUDDENLY LOST POWER AND APPLIED BRAKE BY ITSELF ! THAT RESULTED IN DRASTICALLY SPEED DROP IN A VERY SHORT TIME. I TRIED TO GAS IT AND I CAN FEEL ENGINE IS STILL RUNNING, BUT SPEED WAS KEPT DROPPING. 3. I ALMOST HIT BY THE CARS BEHIND ME DURING THE TIME I TRIED TO PULL OVER TO ROAD SIDE. 4. WHEN I FULLY STOPPED ON I-15 ROAD SIDE, ENGINE IS STILL RESPONSIVE (RPM CAN GO UP), BUT THE CAR CAN'T MOVE FORWARD. I TRIED TO RELEASE BRAKE WITH TRANSMISSION STILL IN "D", IT'S FUNNY THAT THIS VEHICLE STARTED TO MOVE BACKWARD (IT WAS A UPHILL SECTION). 5. FINALLY, I TURNED OFF ENGINE AND RESTARTED IT, THE CAR WAS RESTORED IN "NORMAL" STATE. JUST LIKE NOTHING HAPPENED. HOW IRONIC IT IS ! 6. THERE ARE NO WARNING/ERROR LIGHTS ON !!! 7. THIS CAR IS ALREADY IN DEALER FOR 2 WEEKS AND THEY STILL CAN'T FIND THE ROOT CAUSE. I STRONGLY BELIEVE THAT THERE COULD BE DESIGN FLAWS. THIS TIME ME AND THOSE DRIVERS BEHIND ME WERE JUST LUCKY, THERE WAS NOT A SERIOUS ACCIDENT HAPPENED. SOMETHING NEED TO BE DONE BEFORE SOMEONE IS KILLED BY THIS ISSUE. 8. I HAVE DASH CAM VIDEO STORED ON GOOGLE DRIVE. HERE IS THE LINK: HTTPS://DRIVE.GOOGLE.COM/FILE/D/1V67T9EQW3N_I2DTW_L-G7C-EXYBWDKHF/VIEW 9. SPEED UNIT ON VIDEO IS KMH, INSTEAD OF MPH. ALSO, THE TIME ZOOM OF DASH CAM IS NOT PROPERLY SET. THE TIME SHOWN ON THIS VIDEO IS ACTUALLY 16 HOURS AHEAD OF THE LOCAL TIME. BUT IT IS NOT A BIG DEAL HERE. 10. AT 42 SEC OF THIS VIDEO, YOU CAN SEE THE SPEED IS SUDDENLY DROPPED AND CAN ALSO HEAR TIRE SQUEEZING SOUND (CAR APPLIED BRAKE BY ITSELF). 11. THIS CAR CAN'T MOVE FORWARD BY THE ENGINE AT (1'52" ~ 1'55"), (2'34" ~ 2'37") AND (2'54" ~ 2'57"). 12. WITH TRANSMISSION IS STILL IN "D" AND BRAKE RELEASED, THE CAR MOVED BACKWARD BECAUSE IT WAS ON A UPHILL SECTION (2'23" ~ 2'30").

TAKATA RECALL- INTERMITTENT BURNING SMELL COMING FROM THE HOOD OF THE CAR. SMELL NOTED WHEN CAR IS PARKED AFTER DRIVING FOR SOME TIME.