2022 MERCEDES-BENZ SPRINTER 2500 Complaints

I have a 2022 Mercedes Sprinter with the M274 engine. At approximately 139,100 miles the check engine light came on and my driver was stranded on [XXX] . I took the vehicle to Mercedes-Benz of Kansas City South for diagnosis. I was told that the #4 piston cracked and scored the engine wall. I was quoted $23,820.12 to replace the engine long block. When I asked about trading the vehicle in, they offered me $2,000 for it if I was willing to purchase another vehicle from them. I did some research and there is currently a class-action lawsuit for this exact issue. In reading the comments of various class-action lawsuit websites, this seems to be a manufacturing issue that Mercedes knows about, but is doing nothing to fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Charging issue with house battery side of class B camping van. It became somewhat apparent the system was not charging properly and quickly escalated to a high overcharge situation, followed by evidence of electrical short in smells and possible smoke in engine bay. The car was in for service for a month and a half. I am not sure the issue is completely resolved and Winnebago has been fairly unresponsive when asked questions afterwards. This issue could cause a fire. There are multiple units with similar issues. Ultimately the secondary alternator was replaced, and a recall kit applied. I am not sure what the specific kit entailed. The repair was done at Johnson RV in Sandy Oregon

My van has a "cross wind assistance" feature that can not be turned off. Apparently it helps to keep the vehicle in the lane during cross wind situation, I found it to be way too aggressive and turning itself for no apparent reason. I find it that while it may be helpful in some situations it certainly does more harm than good.

On [XXX], I purchased a new 2022 Mercedes Benz Winnebago Adventure Wagon (“RV”) from La Mesa RV located in Phoenix, AZ. Prior to purchase, while doing research online, it came to my attention that there was an NHTSA Safety Recall for this particular year/model that affected wires under the seat and potential Airbag deployment. (NHTSA Part 573 Safety Recall Report #24V-318). Once I learned of the safety recall, I contacted the dealer on September 21 to determine if this particular vehicle was part of the recall and/or if it has been repaired. On September 23, a representative from La Mesa RV contacted me and assured me this specific vehicle was not part of the recall and does not require a repair. After purchasing the RV, I contacted Winnebago directly to inquire about the warranty and any pending recalls, specifically NHTSA #24V-318. The representative from Winnebago confirmed that this specific RV (verified by VIN) was in fact part of the recall and should have been repaired by the dealer prior to sale. On November 6, 2024, I emailed the manager at La Mesa RV to report the misinformation provided by them and requesting immediate remedy. The manager nor any representative from La Mesa RV responded to address this issue. La Mesa RV appeared to ignore the safety recall and sold a new vehicle to me without repairing a known issue. They have not offered any remedy or correction. Dealer contact info: La Mesa RV, 7525 W. McDowell Rd, Phoenix, AZ 85035. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine fan fell off, broke off, sheered off at the bolt that attaches it to the engine. The van is brand new this happened with less then 3000 miles on it. We realized an issued when the van gave a warning to stop immediately and turn off engine. This warning came on 3-4 times as we tried to ascend the pass. We had not place to go on this road. We pulled off several times waiting and hour to let it cool just to travel 3 miles.We just thought we may be running to hot. It was warm out, on an incline on Logans Pass in Glacier national park. Once we coasted out of the park after several hours of this situation and were able to safely get under and look we discovered the fan was dangling in the engine compartment. We contacted a dealer in Billings who told us they have seen several of these. We have read several sprinter van forums and Facebook pages where numerous people are reporting the same issue. The Missoula Mercedes Benz dealer replace the pully, the belt and the fan. The said they were going to replace the water pump, but did not. We requested the parts from them and they would not allow us to have them. We requested pictures of the parts and they still have not been supplied to us. We have a few pictures of the damaged bolt. The service tech was initially just going to rethread the bolt. This a know problem by Mercedes Benz, Winnebago and they are taking no measures to correct it. Repaired it putting the same parts back on. What is to ensure this will not happen again. We were in a remote area of Northern Montana with limited service. We were essentially stranded there for three days.

I have had to have the EGR valve cleaned out 4 times in 18000 miles. The dealer states it carbonized and causes bucking and hard shifting. This is a great hardship as to lost time of vehicle in service. Smithtown Mercedes has told me it is a known issue with no current resolution other than cleaning the EGR every 3 months.

Crosswind Assist feature can't be disabled at the moment and is extremely dangerous. This "feature" can randomly kick on while driving around others and unexpectedly do things like breaking / swerving etc... which is extremely dangerous for both the drivers but others that might not understand what is going on with you and therefore create an accident. Mercedes needs to provide an option for sprinter's owner to disable this dangerous so called "feature".

It’s feels like hard shifting losing power on a highway Check engine light on I bought the van brand new. I have this issue since 4000 mile on the dashboard. I brought it in over six times for repairs. Nothing has been resolved.

Mercedes has not issued a remedy for the recall in a timely manner and has not been able to issue a date when the remedy will be available.

The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number 24V160000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the battery warning light had illuminated. The contact was instructed by the manufacture Jayco to not turn the vehicle off due to battery failure. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown. VIN tool showed no open recall.