2005 MERCURY GRAND MARQUIS Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS FAILED. THE CONTACT REMOVED THE FUSE AND REPLACED IT TO RESTART THE WIPERS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE MOTOR WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.

THE LIGHTING CONTROL MODULE (LCM) IS TO BE REPLACED AND THE OWNER IS TO BE NOTIFIED WHEN THE PART IS TO BE AVAILABLE FOR REPLACEMENT. THE RECALL DATE WAS DECEMBER 21, 2015-RECALL NUMBER: 15V861000. IT APPEARS THAT THE FORD COMPANY IS TAKING TOO MUCH TIME AND DOESN'T PLAN TO CORRECT THIS PROBLEM. THE PROBLEM SHOULD HAVE BEEN FIXED IN A TIMELY MANNER.

VEHICLE WOULD NOT STOP WHEN FOOT BRAKE WAS APPLIED. WHEN BRAKE WAS APPLIED VEHICLE LUNGED FORWARD. DRIVING ON A MAIN ROAD, PASSING THROUGH A SCHOOL ZONE AND APPROACHING A STOP LIGHT. THIS WAS THE SECOND TIME VEHICLE WOULD NOT STOP IN THE PAST TWO MONTHS. I HIT THE REAR OF ANOTHER VEHICLE DAMAGE OCCURED.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V861000(EXTERIOR LIGHTING) WAS RECEIVED IN DECEMBER OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HEADLIGHTS WOULD GO COMPLETELY OUT WHEN DRIVING AND WOULD NOT COME BACK ON. YOU COULD HOLD BACK THE TURN SIGNAL FOR HIGH BEAMS ONLY. DRIVING BECAME VERY DIFFICULT WHEN USING THE DIRECTIONAL OR WIPERS WHILE HOLDING BACK THE SWITCH AT THE SAME TIME. *TR

FORD MOTORS ISSUED LETTER DATED JANUARY 2016 FOR SAFETY RECALL NOTICE 15S39 / NHTSA RECALL 15V-861. FOLLOWED UP WITH LOCAL DEALERSHIP 5/11/16 - NO PARTS AVAILABLE YET - CALL FORD CORP CUSTOMER RELATIONS. CALLED FORD CORP - NO PARTS AVAILABLE YET - CALL YOUR LOCAL DEALERSHIP. CALLED BOTH PARTIES AGAIN 8/4/16 AND AGAIN ON 1/18/17. SAME RESPONSE. EACH REFERRED THE PROBLEM BACK TO THE OTHER. IS THIS ISSUE GOING TO BE RESOLVED OR NOT? HOPEFULLY IT WON'T TAKE AN INJURY OR DEATH FOR IT TO BECOME A PRIORITY WITH FORD.

YOU ALLOWED FORD AN ENTIRE YEAR TO GET REPLACEMENT PARTS FOR HEADLIGHTS THAT GO OUT AT NIGHT! MEANWHILE PEOPLE ARE BEING KILLED BECAUSE OF THIS DEFECT. TRUMP SHOULD FIRE EVERY ONE OF YOU - AT LEAST WE WOULDN'T BE PAYING FOR YOU TO NOT PROTECT THE PUBLIC WHILE CATERING TO THE VERY COMPANIES YOUR MISSION SPECIFIES YOU ARE TO SEE TO IT THEY DO NOT HARM THE PUBLIC.

MY HEADLIGHTS GO OFF BY THEMSELVES WHILE DRIVING AT NIGHT. I WENT ONLINE TO SEE WHAT THE ISSUE MAYBE AND SAW THAT THERE WAS A RECALL FOR HEADLIGHTS LCM ISSUE. THIS IS VERY DANGEROUS, ESPECIALLY AT NIGHT AND IT IS PITCH DARK AND YOUR HEADLIGHTS DECIDE TO GO OUT. I TAPPED UNDER THE DASH ABOVE THE PEDALS AND THEY CAME BACK ON, BUT WENT BACK OFF AFTER A FEW MINUTES SO I DROVE THE REST OF THE WAY HOME WITH MY HIGH BEAMS ON. I NEVER RECEIVED A RECALL NOTICE AND WANT TO KNOW HOW I CAN HAVE THIS RECALL FIXED ASAP SINCE IT'S A MAN. FACT. ISSUE..... *TR

ON 12-7-2016 I WAS TOLD BY FREMONT FORD IN FREMONT CA THAT THEY WOULD NOT BE ABLE TO FIX MY HEADLIGHT PROBLEM -- A FACTORY RECALL ITEM -- UNTIL MARCH 2017 AT THE EARLIEST BECAUSE THE PART WOULD NOT BE AVAILABLE FROM FORD UNTIL THEN. THE HEADLIGHTS WON'T STAY ON. I CAN'T DRIVE AT NIGHT OR IN THE RAIN (HEADLIGHTS REQUIRED IN THE RAIN IN CA). UNACCEPTABLE.