2003 MERCURY GRAND MARQUIS Complaints

WHILE DRIVING HOME MY HEAD LIGHTS WENT OUT. I TRIED TO PULL OVER WHEN I NOTICED BUT IT WAS DARK AND NOT A GOOD PLACE TO STOP A VEHICLE. I FOUND MY HAZARDS AND TRIED TO CREEP TO A SAFER SPOT. LUCKILY I MADE IT OUT OF THIS SAFELY, I LIVE IN SAN DIEGO WHERE THERE'S A LOT A TRAFFIC AND SOME AREAS ARE NOT WELL LIT OR SUITED TO PULL OVER. I FELT LIKE THIS WAS A HAZARD THAT COULD HAVE CAUSED AN ACCIDENT AND RISKED MY SAFETY. I WAS SHOCKED WHEN I GOT HOME AND READ ON THE INTERNET THAT THIS IS THE MOST COMMON PROBLEM FOR A 2003 MERCURY. THIS SAFETY HAZARD NEEDS TO BE ADDRESSED AND CORRECTED. THANK YOU *TR

MY HEADLIGHTS WENT OUT WHILE I WAS DRIVING D I WN THE INTERSTATE AND THEY WOULDN'T COME BACK ON.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE HEADLIGHTS WERE ACTIVATED AND SUDDENLY FLICKERED INTERMITTENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND THE VEHICLE WAS REPAIRED. THE DETAIL REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE INTERMITTENTLY. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.

2003 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO DISSATISFACTION WITH HEAD LAMP ISSUE. *SMD THE CONSUMER STATED THE ISSUE WITH THE HEAD LAMPS POTENTIALLY FAILING SHOULD BE FIXED NOW, AND NOT AFTER THE FAILURE. *JB

INTERMITTENT FAILURE OF HEADLIGHTS THROUGHOUT LIFE OF VEHICLE. HEADLIGHTS CEASE TO WORK; HIGH BEAMS WORK IF FLASH TO PASS LEVER IS CONTINUOUSLY PRESSED. ON 5/18/15, COMPLETE HEADLIGHT FAILURE, SPEED ON DRIVE HOME ESTIMATED AT 5 MPH MAX AS ROADS WERE DARK AND DRIVING WITH FLASH TO PASS LEVER ACTIVATED REQUIRES ONE HANDED DRIVING. VERY UNSAFE. SYMPTOMS CONSISTENT WITH LCM FAILURE REPORTED BY MULTIPLE MARQUIS AND CROWN VICTORIA OWNERS AND FORD BULLETIN 14N01. CONTACTED FORD AND STATED WE NEVER RECEIVED 14N01 - FORD CUSTOMER SERVICE STATED THEY WERE UNABLE TO PROVIDE COPY OF 14N01 !? AND REFERRED TO DEALER. CONTACTED DEALER WHO STATED I WOULD NEED TO PHYSICALLY COME TO DEALERSHIP FOR A COPY OF 14N01, IF THE DEALER DIAGNOSED A 14N01 ISSUE, THE REPAIR WOULD TAKE TWO DAYS. I ASKED IF A LOANER WOULD BE PROVIDED. DEALER STATED NO AND DEALER STATED THEY COULD NOT ORDER THE PART AHEAD OF DIAGNOSING THE VEHICLE PER MY REQUEST TO EXPEDITE LCM REPLACEMENT. THE GRAND MARQUIS AND CROWN VICTORIA 2003-2005 SHOULD BE RECALLED. HAS ANYONE AT FORD EVER DRIVEN WITHOUT HEADLIGHTS? THIS IS A SAFETY ISSUE WHICH IS A RECALL ISSUE, NOT A STEALTH FORD CUSTOMER SATISFACTION CAMPAIGN ATTEMPT AT PACIFYING CONSUMERS WITH NON WORKING HEADLIGHTS. THIS PROBLEM WAS ORIGINALLY IDENTIFIED IN 2008; WHY ARE CONSUMERS DRIVING CARS WITH MALFUNCTIONING HEADLIGHTS IN 2015? WHY DOES A FORD OWNER HAVE TO OBTAIN A COPY OF 14N01 ON THE NHTSA WEBSITE VERSUS FROM FORD VIA EMAIL? SO MUCH FOR THE "GO FURTHER" PROMISES OF FORD; WE CAR OWNERS AREN'T "GOING FURTHER" WITH NO HEADLIGHTS.

WHILE DRIVING AT NIGHT THE HEAD LIGHTS SUDDENLY WENT OUT. THE ONLY WAY THE LIGHTS WOULD WORK AFTER THAT IS IF YOU HOLD THE HIGH BEAM LEVER BACK.

WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:I RECEIVED A LETTER FROM THE FORD COMPANY ABOUT GETTING MY HEADLIGHTS REPLACED. MY HEADLIGHTS DOES NOT WORK AT ALL AND I HAVE TO HOLD MY HIGH BEAMS IN ORDER TO HAVE SOME LIGHTS AT NIGHT IN ORDER TO SEE. THIS IS VERY UNCOMFORTABLE WHEN DRIVING WITH ONE HAND ESPECIALLY, WHEN I HAVE MY BABIES IN THE CAR WITH ME. WHEN I WENT TO THE FORD DEALERSHIP IN MARCH. THEY TOLD ME THAT THE PARTS WERE ON BACK ORDER UNTIL JUNE OR JULY. I WENT BACK TO THE DEALERSHIP (LILLISTON FORD IN KINGSLAND, GA)IN THE BEGINNING OF DECEMBER 2014. THEY TOLD ME THAT THE PARTS ARE STILL ON BACK ORDER AND THAT THEY'RE ARE 3800 PEOPLE WAITING ON THOSE PARTS. I'VE BEEN PULLED OVER NUMEROUS OF TIMES BECAUSE OF MY HANDS SLIPPING OFF OF THE HIGH BEAMS AND I'VE HAD 2 ACCIDENTS BECAUSE OF MY HEADLIGHTS. I NEED TO BE PUT IN A RENTAL CAR ARE SOMETHING UNTIL MY LIGHTS ARE FIXED. THIS IS DANGEROUS AND IS NOT A SAFE WAY TO BE DRIVING AT NIGHT. .

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED AND THE LEVER TO ACTIVATE THE HIGH BEAMS HAD TO BE HELD FOR VISIBILITY. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

THE HEADLIGHTS WOULD TURN ON INTERMITTENTLY AND THEN BEGAN TO FAIL COMPLETELY. WITH THE DASH SWITCH IN THE PROPER PLACE, THE HEADLIGHTS WOULD NOT COME ON. THE HIGH BEAMS WOULD CONTINUE TO WORK, BUT THE LOW BEAMS WOULD NOT. A FORD DEALERSHIP DECLARED THAT IT WAS A BAD LIGHTING CONTROL MODULE. *TR