2003 MERCURY GRAND MARQUIS Complaints

DRIVING DOWN INTERSTATE, HEADLAMPS WENT OFF UNEXPECTEDLY WITHOUT ANY ADJUSTING OF AUTO LAMP FEATURE. ONLY ABLE TO GET HIGH BEAMS TO COME ON WHEN HOLDING THE STALK TO THE ON POSITION. VERY DANGEROUS. NEXT STARTUP LIGHTS WORKING FINE....UNTIL THEY DON'T WHEN YOU ARE ON THE HIGHWAY AND AT HIGHWAY SPEED...CERTAINLY A HAZARD ESPECIALLY FOR NIGHT-SHIFT WORKER. CANT BELIEVE FORD DOESN'T THINK THIS IS A SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT ONE OF THE TIRES BECAME FLAT. THE VEHICLE WAS TAKEN TO A TIRE SHOP FOR INSPECTION WHERE THE CONTACT WAS ADVISED THAT THE WHEEL EXHIBITED A ONE-QUARTER INCH FRACTURED. THE TIRE WAS REPLACED BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL ATTEMPTED TO SEIZE WHILE THE CONTACT WAS COMPLETING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC DIAGNOSED THAT THE LOWER STEERING SHAFT WAS BINDED AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING) HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

2003 MERCURY GRAND MARQUIS, THE BUILT DATE IS 10/2002.GRINDING NOISE AT RIGHT REAR AXLE AND FLUID LEAKING AT RIGHT REAR AXLE SEAL COATING THE REAR BRAKES. RIGHT REAR AXLE BEARING AND SHAFT ASSY FAILURE PER NHTSA CAMPAIGN ID NUMBER 04V328000. THE VEHICLE BELONGED TO MY 75 YEAR OLD FATHER WHOM PASSED AWAY LAST YEAR. I NOW OWN THE CAR. I'LL ASSUME THE PROBLEM HAS EXISTED FOR QUITE SOME TIME. ACCORDING TO FORD MOTOR COMPANY THERE IS NO SUCH PROBLEM WITH THIS VEHICLE. HOWEVER, FORD DOES SELL A HALF SHAFT REAR AXLE BEARING REPAIR KIT PART NUMBER 4A109 $618.91 TO FIX THE PROBLEM. CAN'T SEEM TO GET FORD LINCOLN MERCURY TO COVER COST OF REPAIR. *TR

DRIVING DOWN THE ROAD AND THE HEADLIGHTS WENT OUT. ALL OTHER LIGHTS WORK FINE, BUT THE HEADLIGHTS WORK INTERMITTENTLY. I HAVE TO USE THE BRIGHT LIGHTS AND HOLD THE SWITCH WHILE DRIVING IN ORDER TO BE ABLE TO DRIVE AT NIGHT AND THAT IS JUST CRAZY. I'M BLINDING EVERYONE I PASS AND IT'S VERY HARD TO DRIVE THAT WAY. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL MALFUNCTIONED AND BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE LOWER STEERING SHAFT MALFUNCTIONED DUE TO CORROSION. THE DEALER REPLACED THE DEFECTIVE PARTS. THE CONTACT NOTIFIED THE MANUFACTURER. THE FAILURE MILEAGE WAS 50,972. *TR

MY SON HAS A 2003, MERCURY GRAND MARQUIS. THE CAR HAS KNOW HAD THREE RIMS CRACK AT THE WELD THAT HOLD THE TWO HALVES OF THE STEEL RIM TOGETHER, ONE WAS CRACKED ALMOST COMPLETELY AROUND THE ENTIRE RIM AND IF IT HAD CRACKED IN HALF, THE TWO HALVES OF THE RIM WOULD HAVE SEPARATED AND YOU WOULD HAVE LOST THE TIRE AND COMPLETE CONTROL OF THE VEHICLE. THE CAR NOW HAS 32,000 MILES ON IT AND THE SPARE IS NOW CRACKED AND LOSING AIR AND THIS TIRE HAS ONLY BEEN ON THE CAR LESS THAN A YEAR. IF YOU GOOGLE CRACKED RIMS ON MERCURY CARS OR GRAND MARQUIS YOU WILL GET HUNDREDS IF NOT THOUSANDS OF PEOPLE HAVING THE SAME ISSUE WITH THEIR STEEL RIMS AND IF YOU GO TO ONLINE PARTS HOUSES AND PUT IN MERCURY GRAND MARQUIS STEEL RIMS YOU WILL FIND REPAIRED RIMS FOR ABOUT $47 AND A COUPLE SITES EVEN SAY, "THESE RIMS HAVE BEEN RE-WELDED AND HAVE NO CRACKS." I KNOW THAT THE SAN JOSE POLICE CARS USE THE SAME RIMS AS MY SON'S CAR AND LAST WEEK I ASKED A POLICE OFFICER IF THEY HAVE PROBLEMS WITH THE RIMS CRACKING AND HE TOLD ME THEY CHANGE THE RIMS TWICE A YEAR BECAUSE THEY ARE PRONE TO CRACKING AT THE WELD. I HAVE ALSO TAKEN THE CAR TO FORD SEVERAL TIMES AND THEY HAVE HAD NO INTEREST IN PROVIDING DIFFERENT RIMS OR EVEN GIVING ME THE INFORMATION NEEDED TO FILE A COMPLAINT, ALL THEY WANTED TO DO WAS SELL ME A NEW RIM OR RIMS FOR $197 EACH. MY QUESTION TO THEM WAS, "WHY WOULD I WANT TO BUY SOMETHING FOR $197 THAT WILL CRACK AGAIN SINCE IT TOO ISN'T WELDED TOGETHER CORRECTLY?" I FEEL THAT THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE RECALLED. WE SHOULD NOT HAVE TO WAIT UNTIL SOMEBODY DIES BECAUSE A RIM SEPARATES AND THE PERSON LOSES CONTROL OF THE VEHICLE AND HITS AND KILLS SOMEONE. . I AM ALSO SURPRISED THAT NO ONE HAS COMPLAINED ABOUT THIS TO YOU BEFORE AND THAT IF THEY HAVE YOU HAVE TAKEN NO ACTION, I GUESS YOU HAVE TO GET THE PROBLEM ON THE NEWS BEFORE ACTION IS TAKEN. *TR

AT 69000 MILES THE LIGHTING CONTROL MODULE, CLIMATE CONTROL MODULE, RESTRAINT CONTROL MODULE STOPPED FUNCTIONING. ALL AT THE SAME TIME. ODD THEY ALL GO OUT AT THE SAME TIME. SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WOULD HAVE TO LUBRICATE THE STEERING SHAFT EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE GEAR SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

WHILE DRIVING DOWN THE HWY MY HEADLIGHTS WENT OFF THEN BACK ON, THEN OFF. THIS IS A KNOWN PROBLEM WITH WHAT FORD MOTOR COMPANY CALLS THE LCM (LIGHTING CONTROL MODULE) WHICH THEY HAVE DETERMINED WAS DUE TO IN PART TO POOR SODERING AT MANUFACTURING. THERE ARE THOUSANDS OF THE COMPLAINTS FILED, WITH THE SAME ISSUE. I CANNOT DRIVE ME CAR AT NIGHT IN FEAR OF LOOSING LIGHTING AS THEY COME ON AND OFF SPORADICALLY. WHY HAS NO RECALL BEEN ISSUED. I WAS INFORMED BY DEALER THEY ARE ALL AWARE OF THIS ISSUE AS WELL. THE PART COSTS $499.00 PLUS LABOR. (WHO CAN AFFORD THIS, BETTER YET FORD NEEDS TO OWN UP) THIS EVENTUALLY IS GOING TO LEAD TO VEHICLE LOSS OF CONTROL WITH CONSUMERS, AND FATALITIES I AM AFRAID, JUST AS THE FORD EXPLORER DID... PLEASE HAVE THE NHTSB INVESTIGATE THIS FURTHER, AND MAKE FORD MO. COMPANY DUE A MANDATORY RECALL. THIS IS A VERY SERIOUS ISSUE I'M AFRAID, AND THE CONSUMER IS HAVING TO PAY THE PRICE FOR FORDS NEGLIGENCE. ANY INSIGHT INTO THIS INVESTIGATION IS GREATLY APPRECIATED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR