2005 MERCURY GRAND MARQUIS Complaints

THE LIGHTING CONTROL MODULE (LCM) OF MY SON'S 2005 MERCURY GRAND MARQUIS MALFUNCTIONED WHILE HE WAS DRIVING HOME AT NIGHT CAUSING HIS INTERIOR, HEADLIGHTS, AND OTHER CONTROLS TO SHUT OFF CAUSING A DANGEROUS SITUATION ON AN OPEN HIGHWAY. AFTER CHECKING WITH SEVERAL DEALERS, APPARENTLY HIS MERCURY IS ONE OF THE FEW OF THE 313,000 RECALLED VEHICLES THAT DO NOT QUALIFY FOR RECALL REPAIR OF THE LIGHTING CONTROL MODULE (LCM). FRANKLY, DUE TO THE SAFETY CONCERNS AND NEAR DISASTER OF THE FAILURE OF HIS HEADLIGHTS FORD MOTOR COMPANY AND / OR NHTSA NEEDS TO EXPAND THE NUMBER OF FORD / MERCURY VEHICLES THAT SHOULD COME UNDER THIS RECALL (15S39) THIS IS NECESSARY BECAUSE HIS LOSS OF HEADLIGHTS COULD HAVE LED TO A CRASH. RIGHT NOW, THE DEALERS ARE ASKING FOR $125 SERVICE FEE JUST TO DIAGNOSE AND ANYWHERE FROM $480 TO $600 FOR PARTS AND LABOR. I FEEL THAT BECAUSE OF THE SIMILAR NATURE OF THE FAILURE OF THE LCM THAT THE RECALL SHOULD BE EXPANDING TO COVER HIS VIN AND THE LCM BE REPLACED FREE OF CHARGE.

AIR BAG LIGHT BLINKS CODE 34 INDICATING PROBLEM WITH PASSENGER PRE-TENSIONER. SUSPECT AIR BAGS INOP. DEALER QUOTED $1,500 TO REPAR

VEHICLE WELL MAINTAINED. 81,000 MILES. GETTING 3 4 AIRBAG CODE. I AM SEEING REPAIRS AROUND $1300-$1400. AND MANY MANY FOLKS ARE HAVING THE SAME ISSUE. CAR INSPECTION DUE THIS MONTH. PLEASE FORCE MANUFACTURER TO COVER THIS SAFETY REPAIR.

THE LIGHTING CONTROL MODULE IS DEFECTIVE. WE HAVE NO HEADLIGHTS. THE DEALER REPLACED A GENERAL ELECTRIC MODULE, PART #5W7Z13C788AC IN 2014 WHEN WE BROUGHT THE CAR TO NJ FROM NY AFTER MY HUSBAND'S FATHER PASSED AWAY. THEY WERE SUPPOSED TO REPLACE THE LIGHTING CONTROL MODULE BUT SAID IT WAS A "SIMILAR PART". THE HEADLIGHTS FLICKERED AT THAT TIME. NOW, THE HEADLIGHTS ARE COMPLETELY OUT AND OUR MECHANIC SAID ITS COVERED UNDER RECALL 15S39. WINNER FORD SAID OUR VEHICLE IS NOT COVERED UNDER 15S39 RECALL. FORD SAID OUR VEHICLE IS NOT COVERED UNDER THE RECALL 15S39 BUT WE SHOULD PAY FOR THE REPLACEMENT OF THE LIGHTING CONTROL MODULE AND KEEP THE RECEIPTS. THIS IS A SAFETY ISSUE THAT SHOULD BE COVERED UNDER THE RECALL AND WINNER FORD AND FORD MANUFACTURERS ARE REFUSING DESPITE THE DEFECTIVE VEHICLE. WE DROVE 60 MILES WITHOUT HEADLIGHTS! THE VEHICLE ONLY HAS 75,000 MILES AND SHOULD NOT BE WITHOUT HEADLIGHTS. WE SHOULDN'T HAVE TO PAY $1,500 TO REPLACE A LIGHTING CONTROL MODULE THAT IS PART OF A RECALL BOTH IN 2014 AND IN 2017. CAN SOMEONE PLEASE INVESTIGATE AND ADVISE US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE INTERIOR LIGHTING, HEADLIGHTS, TAIL LIGHTS, AND TAG LIGHTS ALL FAILED TO WORK. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (7311 AIRPORT BLVD, MOBILE, AL 36608) AND A RELAY JUMPER WAS PERFORMED ON THE LIGHTS; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR FLASHED THREE TIMES AND REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,621. *TT CONSUMER STATED DRIVERS SIDE SEAT BELT MECHANISM FAILED. SEAT BELTS AND AIR BAGS CEASED WORKING.*JB

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE PLASTIC COVER OF THE INTAKE MANIFOLD FRACTURED AND LEAKED WATER ALL OVER THE YARD WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

THE CAR WAS STATIONARY. THE RIGHT BLINKER STARTED BLINKING FASTER THAN USUAL. THEN THE HEADLIGHTS WENT OUT. AFTER SEARCHING ON LINE I DISCOVERED RECALL 15S39. THE PROBLEM IS THE "LCM" LIGHTING CONTROL MODULE. I TOOK THE CAR TO PENSKE FORD (ALEX URIBE) IN CHULA VISTA. THEY SAID THEY HAD THE PART BUT THEY LIED. THEY KEPT MY CAR 5 DAYS, NEVER CALLED ME REGARDING STATUS, I CALLED THEM ON THE 5 TH DAY AND I WAS TOLD MY CAR WAS MODIFIED AND THEY COULD NOT FIX IT. I EXPLAINED IT WAS PREVIOUSLY SECRET SERVICE CAR THAT'S WHY IT HAD ADDITIONAL WIRING. TOLD ME I HAD TO REMOVE THE WIRED BEFORE THEY COULD FIX OR HE COULD DO IT FOR $135 HR. AND IT WOULD TAKE 5 TO 6 HOURS. I REFUSED. HOW DID THE INTERCEPTORS GET REPAIRED OR WERE THEY NOT INCLUDED IN THE RECALL? THE MORE I SEARCH ON LINE I"M FINDING THE DEALERS DON'T WANT TO DO THE REPAIR BECAUSE IT'S TOO LABOR INTENSIVE. IF THAT'S THE CASE WHAT RECOURSE DO I HAVE? I HAVE NO HEADLIGHTS, NO TAILLIGHTS AND NO DASH LIGHTS. WHEN I PICKED UP MY CAR THEY TOLD ME "WE GOT YOUR HEADLIGHTS TO WORK, BUT THEY COULD GO OUT ANYTIME" GREAT! I CAN'T DRIVE AT NIGHT AND I'LL PROBABLY GET A TICKET FOR NO TAIL LIGHTS. I CALLED FORD BUT THE PERSON IN THE PHILLIPINES COULDN'T GRASP WHAT I WAS SAYING. IS THERE NO U.S. CUSTOMER SERVICE? HELP PLEASE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING AND HAD TO BE TURNED WITH FORCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 (STEERING) AND 13V385000 (STEERING), BUT EXHIBITED THE SAME FAILURES RELATED TO THE RECALL CAMPAIGNS. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE14021 (STEERING, ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 108,802.