2008 MERCURY MILAN Complaints

TAKATA RECALL - I RECEIVED THE RECALL NOTICE, DATED MARCH, 2017, INSTRUCTING ME TO CONTACT MY DEALER (MASON CITY FORD LINCOLN) FOR A FREE REPLACEMENT AIRBAG. UNFORTUNATELY, I BROKE MY BACK ON CHRISTMAS EVE, 2016 AND HAD EXTENSIVE SURGERY IN AUGUST, 2017, SO I DID NOT MAKE THE CALL TO THE DEALERSHIP WHERE I HAD PURCHASED THE VEHICLE UNTIL JANUARY 3, 2018. AT THAT TIME, THE SERVICE REPAIR PERSON INFORMED ME THAT THE REPLACEMENT PART NECESSARY TO REMEDY THE SITUATION HAD NOT YET BEEN MADE AVAILABLE TO HIM BY THE COMPANY. I ASKED SPECIFICALLY, "SO YOU ARE TELLING ME THAT THERE IS NO WAY YOU ARE ABLE TO OBTAIN THE PART AT THIS TIME TO MAKE THE REPAIR NEEDED TO MAKE THIS VEHICLE SAFE?" THE SERVICE PERSON REPLIED THAT WAS CORRECT, THAT THERE WAS NOTHING HE COULD DO. I AGAIN RESTATED, "SO I AM JUST SUPPOSED TO CONTINUE DRIVING AROUND WITH AIRBAGS FULL OF SHRAPNEL?" HE REPLIED THAT HE WAS SORRY. OBVIOUSLY, THIS RESPONSE AND COMPLETE LACK OF REMEDIAL OPTIONS IS DANGEROUS AND UNACCEPTABLE. IT IS PREPOSTEROUS THAT LIVES CONTINUE TO BE AT STAKE DUE TO A LACK OF PARTS, THAT THIS FACT IS WELL DOCUMENTED (SEE WWW.SAFERCAR.GOV) AND NOTHING IS BEING DONE TO FORCE THE COMPANY'S HAND, WHILE IN THE MEANTIME THEY ARE CONVENIENTLY ABLE TO MAKE USE OF THE NATION'S BANKRUPTCY COURTS TO FURTHER MITIGATE THEIR LOSSES. IN WHAT WAY IS THE CONSUMER BEING PROTECTED HERE? WHAT IS THE POINT OF A RECALL IF THE CONSUMER IS UNABLE TO RID HIMSELF OF THE DEFECTIVE PRODUCT? OBVIOUSLY, THERE IS A VERY SERIOUS FLAW IN THIS SYSTEM, AS THE PROTECTION I AM RECEIVING IS VIRTUALLY NIL. AS I HAVE NEVER BEEN INVOLVED IN A RECALL PRIOR TO THIS, I HAVE BEEN OPERATING UNDER THE POSSIBLY MISTAKEN BELIEF THAT THIS WAS A VALID AND EFFECTIVE SYSTEM. I AM HOPING TO SEE THE PROOF.

LOSS OF BRAKES WHEN ABS WAS ACTIVE AND HIT A BUMP. THIS HAS OCCURRED SEVERAL TIMES AND EACH TIME THE PEDAL GOES TO NEAR THE FLOOR WITH GREATLY INCREASED STOPPING DISTANCE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (C. HARPER CHEVROLET BUICK CADILLAC, 4435 PENNSYLVANIA 51 N, BELLE VERNON, PA 15012, (724) 929-8000) AND (KENNY ROSS FORD, 104 BLACK HILL RD, IRWIN, PA 15642, (724) 864-3601) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. MONTHS AGO, THE DEALERS STATED THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A SECOND LETTER. THE CONTACT RECEIVED A RECALL NOTICE MONTHS LATER INDICATING THAT THE PARTS MAY BECOME AVAILABLE IN SPRING OF 2018. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AFTER AN ABS EVENT THE BRAKE PEDAL IS SOFT, MUSHY, GOES HALFWAY DOWN, AND PUMPS UP. IT SEEMS LIKE AIR IS INTRODUCED INTO THE SYSTEM AS BLEEDING THE BRAKES FIXES THE LOW BRAKE PEDAL. THIS HAS HAPPENED THREE TIMES. I BELIEVE THE PROBLEM TO BE IN THE ABS CONTROLLER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRED BEANS FORD OF WEST CHESTER AT (610) 696-4700 (1155 WEST CHESTER PIKE, WEST CHESTER, PA 19382) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MCCAFFERTY FORD, 1939 E LINCOLN HWY, LANGHORNE, PA 19047) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF .. *TR

I'M JUST NOW GETTING A RECALL LETTER STATING THAT PARTS FOR MY CAR HAVE BEEN RECALLED AND IT APPEARS AS THOUGH THEY HAVE KNOWN SINCE JULY 2016. ADDITIONALLY IT STATES THAT THEY HAVE SENT ME A PREVIOUS LETTER WHICH IS ENTIRELY NOT FACTUAL AND THIS IS THE FIRST I'M HEARING ABOUT IT. ALSO THERE IS NO FIX? SO HOW AM I SUPPOSE TO TRUST THE SAFETY OF MY CAR WHEN THEY CAN'T EVEN FIX IT FOR ME? I ALSO FIND IT CONVENIENT THAT THEY ARE JUST NOW LETTING ME NOW, NOW THAT IT'S OVER THE STATUTORY TIME FRAME IN WHICH THEY WOULD HAVE TO FIX ON THEIR DIME.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V024000 (AIR BAGS) AND 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (HOLMAN FORD, 3641 RT 42 SOUTH, TURNERSVILLE, NJ 08012) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AFTER AN ABS EVENT (BRAKING IN SNOW) , THE BRAKE PEDAL SANK TO THE FLOOR, REPEATEDLY SINKS TO THE FLOOR AND WILL NO LONGER STOP THE VEHICLE SAFELY. THIS IS THE FOURTH OCCURRENCE OF THIS MALFUNCTION. PREVIOUSLY BRAKE PUMPING OR BLEEDING RESTORED NORMAL OPERATION. THIS TIME REQUIRED SERVICE FROM MY CERTIFIED MECHANIC, WHO DIAGNOSED A FAILED HYDRAULIC CONTROL UNIT OF THE ABS SYSTEM.

TAKATA RECALL NOT BEING RESOLVED TIMELY. STILL WAITING FOR FREE AIRBAG REPLACEMENTS WHERE HAVE NOTIFIED OUR DEALER SEVERAL TIMES WHERE DEALER HAS TOLD ME FORD COMPANY IS NOT SUPPLYING THE REPLACEMENTS (???) WHEN WILL THIS BE RESOLVED SO THEY MAY BE REPLACED?