2007 MERCURY MILAN Complaints

We got the recall letter for the 19S54 anti brake Hydrolic Control Unit. We took my 2007 Milan and they did the text and replaced the cap for the brake fluid. They did the test and said it past on June 26, 2021. On July 2, 2021 I had no brakes. I had it towed to the ford dealer in Forest Grove Oregon. The Manager of service Jeff said the hydrolic control unit failed. He let Ford Corporate know and gave him info. He asked for a work order number so he could order the part. Corporate has never gotten back to him. My husband has called corporate 2 times and the 2 different ladies we spoke with said they find it odd that this is being a problem. The second lady we spoke with tried to get us a manager on the line to speak to. None of them answered their phones. She called Jeff at our for dealer and told him she could not get a manager to answer their phones or email. She told us someone would get back to us. The second call was on Aug 12. How do we get this take care of?

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The car will lose speed and I have to try to get off the highway with out being slammed by other vehicles it is extremely dangerous and I have seen lots of people are having the same problem PLEASE FIX THIS PROBLEM BEFORE WE GET KILLED

Takata recall. The contact owns a 2007 Mercury Milan. The contact received a recall notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

The contact's wife owns a 2007 Mercury Milan. The contact initially received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact then received a notice that the parts were available. The contact had taken the vehicle to the dealer for service however, soon after the repair, the contact experienced the failure. The contact stated that extended brake pedal travel was needed upon depression of brake pedal without warning. The contact had taken the vehicle back to the dealer where they informed him that they found no fault with the vehicle and could not help. The contact then took the vehicle to an independent mechanic who test drove the vehicle and agreed that the brake pedal was defective. The contact had taken the vehicle back to the dealer where two service mechanic had also test driven the vehicle and both confirmed that there was a defect with the brake pedal however, the contact would have to pay for a diagnostic. The manufacturer was notified of the failure and had offered no assistance. The vehicle was not repaired. The failure mileage was approximately 55,000.

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA campaign number: 19V904000 (Service Brakes, Hydraulic) and had the vehicle serviced at a local dealer. Upon picking up the vehicle, the contact stated while stopping the vehicle, the brake pedal traveled to the floor. The contact stated that there was no warning light illuminated. The vehicle was taken back to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure, and the contact filed a complaint. The failure mileage was approximately 160,089.

ISSUE WITH DRIVER SEAT POWER SWITCH/MOTOR. DRIVER SEAT ONLY MOVES BACK NOT FORWARD MAKING IT DIFFICULT TO REACH PEDALS.

TWO RECALLS ONE ON DRIVERS AIR BAG. AN ONE ON THE BRAKES! DON'T WANT TO DRIVE BECAUSE LAST TIME THEY TOLD ME TO PARK IT ON THE PASSENGER AIR BAG. RECALL IS FOR THE SAME INJURY OR DEATH! BRAKES R HAVING TO PUSH ALL THE WAY TO THE FLOOR SOMETIMES TO STOP. AFRAID IT WILL ONE TIME NOT STOP ALL TOGETHER. THEY TELL ME THEY CAN DO NOTHING BECAUSE NO PARTS. WHAT'S CAN I DO?

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) AND 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONSUMER STATED STILL HAVING ISSUES WITH BRAKES AND AIRBAGE LIGHT STILL IS ON.

FORD JUST NOTIFIED ME THAT THERE IS A SAFETY RECALL NOTICE 21S12 / NHTSA RECALL 21V-158 FOR THE DRIVER'S SIDE AIRBAG. THE ANSWER TO "WHAT IS THE RISK?" IS: "IF AN AIRBAG INFLATOR EXPLODES, SHARP METAL FRAGMENTS COULD STRIKE THE DRIVER OR OTHER OCCUPANTS CAUSING SERIOUS INJURY OR DEATH." AND, YET, "FORD HAS NOT ISSUED INSTRUCTIONS TO STOP DRIVING YOUR VEHICLE..." HOWEVER, THEY DO NOT HAVE REPLACEMENT PARTS YET FOR THIS VEHICLE AT THE MECHANIC SHOP THAT I HAVE USED FOR MANY YEARS! MY COMPLAINT IS THAT I AM NOW AFRAID TO DRIVE THIS CAR, MY MAIN SOURCE OF TRANSPORTATION AS A RETIREE WIDOW. IN ADDITION, I AM AT A LOSS AS TO WHY THIS AIRBAG WAS NOT REPLACED WHEN THE PASSENGER SIDE AIRBAG IN THESE VEHICLES WAS REPLACED BACK IN 2018. I AM JUST LUCKY THAT THE AIRBAG WAS NOT DEPLOYED WHEN I HAD A FRONT END COLLISION IN LATE 2012. I AM ASKING THAT THESE PARTS BE MADE AVAILABLE ASAP BECAUSE FRANKLY, I AM DISAPPOINTED IN FORD'S RESPONSE ONCE AGAIN TO THIS VERY SERIOUS SITUATION. THERE IS NO LONGER ANY EXCUSE FOR IT.