2007 MERCURY MILAN Complaints

ON 02-09-2017 I WAS ON MY WAY HOME FROM WORK AND WHEN I WAS SLOWING DOWN TO STOP AT A RED LIGHT TO TURN RIGHT ON A TWO LANE RURAL HIGHWAY THAT HAS THE MAX SPEED OF 55 IS WHEN THE BRAKE PEDAL STARTED TO FEEL LIKE IT WAS PULSATING AND SPONGY AND THEN IT WENT TO THE FLOOR AND I HAD TO PUSH THE PEDAL HARDER TO KEEP IT FROM GOING INTO THE INTERSECTION. I TRIED PUMPING IT TO SEE IF IT WOULD BRING THE PEDAL BAKE UP BUT IT NEVER DID. AND THE BRAKE PEDAL STAYED THAT WAY UNTIL I GOT IT HOME. THERE ARE NO LEAKS OF ANY KIND FROM THE BRAKE SYSTEM AND I WAS TOLD AT THE DEALERSHIP THAT IT SOUNDED LIKE IT WAS THE HYDRAULIC CONTROL UNIT BECAUSE THEY HAVE HAD PEOPLE COME IN BEFORE WITH THE SAME PROBLEM.

WHEN DRIVING AND A POTHOLE IS STRUCK, BRAKES GO OUT COMPLETELY FOR A FEW SECONDS. AS A WHOLE, THE BRAKES NOW OPERATE AT ONLY APPROX. 25% EFFECTIVENESS. THE ISSUE WAS CONFIRMED TO BE RELATED TO THE HYDRAULIC CONTROL UNIT (HCU) BY ALLSTATE INSURANCE CO., WOLTZ AND WIND FORD (LOCAL DEALER), AND APEX AUTOBODY (LOCAL AUTOBODY).

I HAVE BEEN TO THE FORD DEALER IN OCALA FL YESTERDAY @ THEY WOULD NOT TALK TO ME @ THIS MATTER NEEDS FIXED WHAT GIVES THE FORD MOTOR COMPANY WAYS TO PUSH ME AWAY AS THEY DON'T CARE I'M UPSET ABOUT THE RECALL MATTER WITH MY VEHICLE I JUST WANT TO KNOW I'M DRIVING A SAFE CAR TODAY SO NOW I WANT U ALL TO GIVE ME SOME ANSWERS TO ALL OF THIS@NOW

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/09/17*LJ *CN

WHILE DRIVING ON A CITY STREET AND BRAKING TO STOP AND SLOW DOWN, BRAKE PEDAL WENT TO THE FLOOR. WAS ABLE TO BRING THE VEHICLE SAFELY TO A STOP WITHOUT ACCIDENT. THE VEHICLE WAS TOWED TO A NEARBY DEALER WHO CHECKED THE BRAKES FOR AIR IN THE LINE AND THEN DETERMINED THAT THE MASTER CYLINDER WAS DEFECTIVE AND NEEDED REPLACED. MASTER CYLINDER WAS REPLACED AND CORRECTED THE PROBLEM. *TR

AFTER HITTING A PATCH OF WATER AND BRAKING THE BRAKES WENT OUT. DEALER IS REPORTING TO ME THAT THE ABS HYDRAULIC CONTROL UNIT IS SUSPECTED AS THE ISSUE.

WHEN ATTEMPTING TO STOP ON A CITY STREET, AT AN INTERSECTION, THE BRAKE PEDAL WENT TO THE FLOOR REQUIRING ME TO USE THE EMERGENCY BRAKE TO STOP. EVEN DOING THIS, WE WOUND UP IN AN ONCOMING TRAFFIC LANE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND THE BRAKES WERE REPAIRED. I HAVE A SERVICE ORDER FROM THE PRIVATE REPAIR SHOP DESCRIBING WHAT WAS DONE TO REPAIR THE SYSTEM.

MY CAR HAS ON SEVERAL OCCASIONS LOST BRAKE PRESSURE AFTER GOING OVER A BUMP OR SOME HARD ROAD CONDITIONS. THE FIRST TIME IT HAPPENED I HAD MY BRAKES CHANGED BECAUSE I THOUGHT THEY WERE NOT GOOD. THE SHOP, FIRESTONE (LOS ANGELES, CA) MADE SEVERAL ATTEMPTS TO GET RID OF THE SOFTNESS AND GOING TO THE FLOOR HALF WAY, BUT NOT UNTIL THEY BLED THE BRAKES FOR THE 2ND TIME DID IT SEEMS TO WORK. SECOND TIME I WAS IN MEXICO AND THE BRAKES WERE GREAT - THEN I WENT OVER A LARGE SPEED BUMP AND MY BRAKES ALL OF A SUDDEN WENT COMPLETELY SOFT. I TOOK IT TO A SHOP AND THEY SAID THE BRAKES WERE FINE. THEY BLEED THE BRAKES AND THINGS SEEMED GOOD AGAIN. THE THIRD TIME IT HAPPENED I WENT OVER A POTHOLE AND AGAIN THE BRAKES WENT FROM GOOD TO TOTALLY SOFT AGAIN. I TOOK THE CAR TO MARINA FORD DEALERSHIP AND THEY TOLD ME THAT IT WAS THE HYDRAULIC CONTROL UNIT AND TOLD ME THAT IT WOULD BE A $1,600 REPAIR. I WAS SHOCKED AND TOLD THEM I THINK THERE IS SOMETHING TERRIBLY WRONG WITH THIS UNIT BECAUSE I HAVE GONE THROUGH A LOT OF TROUBLE WITH THESE CARS BRAKES. THEY SAID THEY CAN FIX IT, BUT I DIDN'T HAVE $1,600 AT THE TIME TO SPEND. SO I BLEED THE BRAKES MYSELF AND CHANGED THE ROTORS AND PADS MYSELF. AFTER THREE TIMES BLEEDING ALL FOUR BRAKE LINES - IT SEEMED GOOD AGAIN, BUT WHEN I AM AT A LONG LIGHT THE BRAKES START TO GO DOWN TO ABOUT HALF WAY AND THE CAR STARTS SLOWING MOVING UNTIL I PUMP THE BRAKES. I REALLY THINK FORD SHOULD REPLACE THIS. IT IS DANGEROUS AND IT IS THEIR ERROR I BELIEVE. IT IS A LEMON PART. THEY TOLD ME THAT SOME BRAKE FLUID GETS STUCK IN THE HCU AFTER A PERCEIVED ABS EVENT. THEN IT SHOULD COME BACK THROUGH THE UNIT AGAIN, BUT IT DOESN'T AND GET STUCK IN THERE AND THAT IS WHY THE BRAKES ARE SOFT. THIS SOUNDS TO ME LIKE A FAULTY PART, BUT THEY WON'T FIX IT UNLESS I GIVE THEM $1,600! I CAN'T CHANGE IT MYSELF, IT REQUIRES THAT THERE IS A COMPUTER RESET AND ONLY FORD HAS THAT. *TR

NOW I WANT SOME INFORMATION ABOUT MY VEHICLE MERCURY MILAN 2007 VIN#[XXX] @WHY IS IT OTHER VEHICLES GET THERE RECALLS DONE@DON'T I'VE TOLD YOU I'VE HAD 4 TIMES A VERY CLOSE HEAD-ON COLLISION I WANT TO DRIVE SAFE SO IF YOU CAN'T FIX OR REPLACE MY AIRBAG COULD YOU HELP ME IN GETTING A VEHICLE AT THE SAME PRICE OF MY VEHICLE@HAS NO RECALLS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TWO OCCURRENCES OF FAILED BRAKES. THE FIRST OCCURRED IN A HIGHWAY CONSTRUCTION ZONE GOING OVER THE ROUGH ROAD. VEHICLES IN FRONT HAD BEGUN TO SLOW IN FRONT OF ME, REQUIRING THE BRAKES TO BE APPLIED. AFTER AN ESTIMATED HALF SECOND OF INITIAL BRAKING, THE PEDAL WENT TO THE FLOOR AND LOST NEARLY ALL BREAKING CAPACITY. AFTER LETTING OFF THE PEDAL AND REAPPLYING SEVERAL TIMES THE BRAKES RECOVERED ENOUGH TO SLOW THE CAR. ESTIMATED SPEED AT TIME OF INITIAL BREAKING WAS 50-55 MPH. THEY DID NOT FULLY RECOVER TO FULL CAPACITY UNTIL A SEVERAL MORE BREAKING CYCLES. THE SECOND OCCURRED WHILE TURNING ONTO A ROUGH TURN LANE ADJACENT TO THE HIGHWAY TRAVELING AT ABOUT 65 MPH. AFTER A MOMENT OF INITIAL BRAKING, THE PEDAL WENT TO THE FLOOR AND HAD ZERO BRAKING CAPACITY. THE CAR CONTINUED TO COAST AS I WAS APPLYING THE EMERGENCY BRAKE BUT CAUSED THE CAR TO RUN THROUGH THE INTERSECTION AT ABOUT 55-60 MILES AN HOUR. THE CAR IS CURRENTLY AT THE FORD DEALER, DIAGNOSED AS A FAILED ABS HYDRAULIC CONTROL UNIT.